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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Guests want to pay at the counter on the way out rather than at the table. Can the counter POS take a table's money?Yes. Nothing about a table lives on one device, so the counter POS shows the same floor as the waiter's phone. Tap the table on the counter, and its tab opens with every round on it. Press Charge to t AnsweredCan I put my digital menu on a TV screen behind the counter?There is no menu board mode today. Your page is a digital menu for ordering: customers open it on their phone, add to a cart and check out. You can open the same address in a browser on a TV and it wi AnsweredOne cashier reads Arabic and another reads English. Can each of them have the POS in their own language?The language belongs to the device, not to the person. Each paired device has its own language setting for its screens, so a tablet can be in Arabic and another in English. The receipt's language is c AnsweredWill you warn me before the yearly charge goes through?Yes, four times: thirty days before, then fifteen, seven and two. The reminders reach your email, and the POS shows a line in its own top bar inside that window so the person at the counter sees it to AnsweredWhat do the figures at the top of the Shifts and the POS page mean?Four numbers for the dates you pick: taken at the POS with the number of sales, the average sale with your online average beside it, drawer out by across every closed shift in the range, and the value AnsweredI already pay for a POS. Why would I move?Only for a reason you can name. The usual ones are that your counter and your online orders live in two systems that never agree, that you pay per device or per user, or that your menu has to be typed AnsweredA customer has lost their gift card. What can I do?If you know which card it was, open it on the Gift cards page and press Cancel this card. Whatever was left is written off and the movements still show the whole story. Then issue a fresh card for the AnsweredCan I draw my restaurant the way it really looks?Yes. Settings → Tables & QR ordering → Floor plan. Pick an area at the top, tap a table under Not on the plan yet to drop it in, then drag it to where it stands. With a table selected, use Wider, Narr AnsweredCan I send the receipt on WhatsApp instead of printing it?Yes, when the customer gives you their number. It goes out from your own WhatsApp as a normal message, not as marketing. No number means no message, which is the ordinary case at a counter and never t AnsweredHow many ingredients should I actually put in?Between twenty and eighty covers most small kitchens. Put in what costs real money or really runs out: your proteins, your dairy, your oil, your packaging. Leave out salt, pepper and the pinch of pars AnsweredWhat happens to my sales if the internet goes down?You keep selling. Every sale is written on the device first and sent second, so even if the app closes a second later the sale is safe. The cashier sees a line in green saying it is saved on the devic AnsweredCan I buy the POS without choosing a plan first?No. The POS goes on top of a plan, so if you have not chosen one the Plan and billing screen says so and asks you to pick one first. Your plan price does not change when you add the POS. The two are b AnsweredHow do I add a supplier?On Menu, then Ingredients & suppliers, scroll to the Suppliers panel, fill New supplier with the name, add a phone and email if you have them, and press Add supplier. Then set that supplier on each in AnsweredOne person is paying by card and the rest in cash on the same bill. Possible?Yes. On the Charge screen add more than one way of paying to the same sale, and the amounts add up to the total. Only cash is allowed to be over, and the change comes out of the cash part. An amount o AnsweredCan a customer spend store credit on my ordering page?Not yet. Store credit is spent at the counter, where your cashier picks Store credit on the Charge screen and types the customer's phone number. On your ordering page the balance a customer can use is AnsweredCan you give me a loyalty program example for a pizza place that is simple to run?One stamp per completed order, eight stamps for a reward, and the reward a free garlic bread. On Marketing → Loyalty & stamps choose per completed order, set Stamps for a reward to 8, pick the garlic AnsweredWhat can an earned gift card rule count?Five things. Orders completed, days they have ordered on, total spent, loyalty cards completed, and years since their first order. Days means different days, so three orders in one afternoon counts as AnsweredIs there email marketing software for restaurants built in?No. Email here goes one way, from us to you: billing notices, security alerts and the QR pack you ask us to send, all listed under Reports → Sent email. Your customers are reached on WhatsApp from you AnsweredWhere do I see the hours my staff worked?Reports, Hours worked. People [clock in](/docs/staff-hours) and out on the POS sign in screen with their own four digits, and the report shows hours per person and per day for the dates you pick, with AnsweredHow many customer tiers can I have?Three, in a ladder you name yourself. Set how many completed orders each one needs, and each threshold has to be higher than the one above it. Each tier gives one of three things: status only, a [coup AnsweredThe card machine total does not match the POS. What does that mean?Usually one of two things: a sale went through the machine and was never rung up, or a sale was rung up as card and actually paid another way. Neither is a fault in the arithmetic. Compare the card li AnsweredWhat happens if I forget to close the shift?It stays open and keeps collecting sales. Next morning the POS tells you a shift is already open instead of letting you start a second one. Close it, counting whatever is actually in the drawer now, t AnsweredCan I get Talabat and Deliveroo orders on the same screen as my own?Yes. That is what the delivery apps connection is for. An order from one of the online food delivery platforms becomes an ordinary order here: your next order number, your [orders board](/docs/orders) AnsweredWhich do I set up first, the ordering page or the counter?The ordering page. It is included from day one, it takes an afternoon, and everything you build there is what the restaurant POS system then sells from. Once the page is right, adding the counter is m AnsweredWhat is in the shifts CSV that is not on the screen?Quite a lot. The screen is built for a quick scan; the file is built for your accountant. Per shift it carries sales, gross, cash, non cash, refunds, voids, discounts, the float, money paid in and out Answered
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