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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What is install rate on the loyalty reports?The share of customers with a delivered order who have added your card to their phone. The Reports tab on the loyalty card screen under Marketing shows it beside the number of active cards, the phone AnsweredCan I charge a service charge on the terrace only and not inside?No. There is one service charge for the whole restaurant, set under Settings → The POS in the section called Service charge on tables, anywhere from 0 to 20 percent. It goes on every table's bill as i AnsweredDo I have to finish my menu before I add the POS?No, but it helps. The POS sells from the same menu your [ordering page](/ordering-system) uses, so anything you add later shows up on the counter by itself. Most restaurants get their categories, pric AnsweredHow long does it take to get the POS running?About an afternoon if your menu is already in. Switch the add on on from Settings, Plan and billing, add your devices and pair each with its six character code, add the people who will use it and give AnsweredWhat if the drawer is over rather than short?It shows as Over by, and it is treated exactly the same way: recorded, never hidden. Extra money usually means a customer was given short change at some point, so it deserves the same look as a shorta AnsweredCan I put more money on a card somebody already has?Yes. Click the code in the All cards list and use Top up. Type the amount and press Add. A cancelled card cannot be topped up. It is a tidy way to handle a regular who keeps coming back for another hu AnsweredHow does a customer get my card onto their phone?They are offered a link after they order, and one tap puts the card on the phone. There is also one automatic message telling a new customer the card exists, sent a few hours after their first order, AnsweredA customer paid cash on delivery and now wants a refund. What does the system do?The money side is yours, because no money ever moved through us. If the order is still live, cancel it with a reason and the customer is told, and stock, a [coupon](/docs/promotions) use and any loyal AnsweredDoes a refund put the food back into stock?Only if you say so. There is a tick for putting the items back, because a refund for a burnt steak must not put the steak back on the shelf. Tick it for something unopened, leave it for anything that AnsweredWhat should I ask any restaurant POS company before I sign?Five things. What does it cost in year two, not year one. Is the price per device or per restaurant. What happens on the day my internet fails. Can I get my sales out as a spreadsheet whenever I want. AnsweredHow do guests find my booking form?A Book a table button sits on your [ordering page](/ordering-system) under the header, on every page design. It opens your booking page at your own address followed by /book. That button is the way in AnsweredCan I see the food cost of my whole menu in one place?Yes. The Every dish table on Menu, then Recipes & food cost lists every dish with its price, its [food cost](/tools/menu-cost-calculator), its margin and how many ingredients it uses, and the heading AnsweredWhich plan do I need before guests can book a table?Growth or above, and at least one table switched on under Settings, Tables and QR ordering. Both have to be true. If the plan is right but there are no tables, your page will not show the Book a table AnsweredWhy can my manager not change the service charge?Because it is owner only, like the other settings that change what a customer is charged. A manager can run every table, take money and [split bills](/docs/tables-service), but the percentage itself i AnsweredI am one person on the counter with no manager. Is a POS system for a small restaurant like mine too much?It works fine with one person, because you add yourself with the role Everything and you are the cashier and the manager at once. Ring up sales, press Lock when you step away, and use Put aside when s AnsweredHow do I know what to buy this week?Open Menu, then Ingredients & suppliers and read the Short line at the top. It names everything below par. The Reorder column beside each one tells you how much to buy to get back to par. That is the AnsweredDo I have to print restaurant loyalty cards, or is it all on the phone?Nothing is printed. The customer's [loyalty card](/features/customer-retention-reordering) lives on their phone, and stamps are counted against their phone number, so there is no card to lose and no s AnsweredHow do I test my WhatsApp messages without bothering real customers?Order from yourself. Open your own page, add a small item, and check out with your own name and WhatsApp number. The confirmation arrives on your phone, the ticket lands in your managers group and the AnsweredCan I add a service charge to tables only?Yes. Settings → The POS, the Service charge on tables section, one field, from 0 to 20 percent. It is added to every table as its own line called Service charge, on the tab, on each bill and on the re AnsweredDo refunds show anywhere in my reports?Yes. On the [Z report](/docs/pos) they get their own line rather than being buried as negative sales, so you can see gross and net side by side, and they are in the shifts CSV per shift. Across severa AnsweredCan I change how the card on the phone looks?Yes, on the Card design tab in Marketing. Pick a ready made look or set the card and text colours yourself. Anything too faint to read is refused, because a card nobody can read is worse than no card. AnsweredDo I need separate restaurant loyalty software?No. Stamps, rewards, tiers, [gift cards](/docs/gift-cards), store credit and the card customers keep on their phone are all part of the same restaurant management software as your menu and your orders AnsweredWhat happens to an order placed one minute before I close?It is accepted, because it arrived inside your working hours. Outside your hours the page shows your closed screen with a countdown, and even a cart built earlier is refused at checkout with a message AnsweredHow does the kitchen tell the floor that the food is up?The cook taps each dish as it is plated and presses Ready when the round is up. That table then appears under Waiting on you on every waiter phone and POS machine, with the table name, the round and h AnsweredCan I open a shift with nothing in the drawer?Yes. Leave the amount at zero and the button changes to say you are opening with no change in the drawer. Counters that only take cards often work this way. A float exists so you can give change, noth Answered
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