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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Is there a limit on how many POS machines I can add?No limit at all. The yearly price is for the restaurant, not per machine, so a counter, a second counter at lunch, a kitchen screen and three waiter phones cost exactly the same as one device. Add eac AnsweredDo orders from delivery apps show on the kitchen screen?Yes, on the same screen as your [counter sales](/docs/pos) and your own ordering page, with Accept and Refuse on the ticket. The kitchen reads one queue instead of three tablets on a shelf. There is a AnsweredDo I need a QR code on every table, or one for the room?One per table, and every code is different. The code is what tells the kitchen which table the food is for, so a shared code would send everything to the same place. Each table gets its own scan link AnsweredWho on my team is allowed to change stock and ingredients?The owner and any manager login. Everything of consequence is written to your change log with who did it and when, so a stock take, a wastage record, a received delivery or a cancelled order all name AnsweredCan I still change a purchase order after I have sent it?You can no longer edit its lines, because a sent order is a promise to somebody else. You can still cancel it and you can still receive it. If your supplier swaps something or brings a different size, AnsweredCan I use this as food delivery dispatch software for my own drivers?Yes, through WhatsApp. Set up your riders under Settings → Riders & dispatch groups, with a group for each crew if you run more than one. On the [orders board](/docs/orders) pick the rider and press O AnsweredMy auditor wants every invoice you have sent me for the year. Do I download them one by one?Yes, one PDF each. Open Settings → Plan & billing, owner only. Every tax invoice issued to you is listed with its number, the period it covers, the amount excluding VAT, the VAT and the total, and eac AnsweredA guest ordered on the QR code themselves. Can we still add to their table?Yes. Their order opens that table on your floor: the tile stops being white and shows the amount. Tap it, press Add to this table and send another round. The round the guest sent is marked as ordered AnsweredI have my ingredient list in a spreadsheet. Can I upload it?Not today. Dishes can be uploaded [from a spreadsheet](/docs/menu), but ingredients and recipes are typed in on their own pages. For the twenty to eighty ingredients most kitchens actually need, it is AnsweredNobody remembers to put a dish back on sale in the morning. Any help?Use the kitchen screen for the ones the cooks call out. Press Something has run out, pick the dish and choose None left, and it comes back on its own at the end of your restaurant's day. Nobody has to AnsweredWhat happens to my ingredients when a dish sells?The recipe comes off the shelf on its own. Sell one karak and the milk, tea and sugar in its recipe drop by exactly what the recipe says. Nothing is pressed and nothing can be forgotten. A dish with n AnsweredWhy does my booking page ask the guest to send me a hello on WhatsApp?Because WhatsApp only lets a business write to somebody who has written to it first. The booking page gives the guest a button that sends you a short hello with their booking number in it, and their c AnsweredIs the drawer count the same as my sales for the day?No, and they should not match. Sales include cards, [gift cards](/docs/gift-cards), store credit and house accounts, none of which put a note in the tray. The drawer holds cash only. That is why the c AnsweredWhen is the best time to push gift cards?Before the times people buy presents, and before your quiet weeks. A card sold in a busy month is cash in a slow one. Put a [gift card](/docs/gift-cards) item on your ordering page so it is always the AnsweredThree different people from the same company come in and charge lunch to the account. Is that allowed?Yes. A [house account](/docs/gift-cards) belongs to the company, not to one person, and any of them can charge to it as long as your cashier picks the account on the Charge screen. Every sale lands on AnsweredCan I sell gift cards in fixed amounts, 50, 100 and 200, on my ordering page?Yes. Make three menu items. Open Menu, use the Add item panel, name the first Gift card 50, set the Price to 50, put it in a category such as Gifts, and tick This is a gift card. Leave Card value blan AnsweredIs there a most I can put on one gift card?Fifty thousand in your own currency, and the amount has to be above zero. The Amount box refuses anything outside that and tells you why. In practice cards between fifty and five hundred are what peop AnsweredCan a drive through counter and a dine in counter have different layouts?Yes. At the top of Arranging the POS you choose every POS in the restaurant, or one particular device. A drive through window and a [dine in](/docs/dine-in) counter rarely sell the same things, so thi AnsweredIs it possible to close the day with a table still not paid?Yes, but only a manager can, and it is recorded. The unpaid orders are carried into the next shift rather than being stranded in a day that has already been counted and banked. A cashier on their own AnsweredThe app would not take our refusal. Now what?Your side is still right: a refused order is cancelled here. The message on screen tells you the app did not take it and asks you to tell them by hand on their tablet, which is the honest instruction AnsweredDo I need restaurant reservation software as well as this?No. Table reservation software is included once [dine-in](/docs/dine-in) is on your plan. Guests book on your own ordering page, and the bookings land on Orders → Reservations & waitlist, the screen y AnsweredWhy did a customer get a WhatsApp from us at six in the evening about tomorrow's order?That is the day before reminder for an order booked for later. When an order is booked at least a day ahead, a reminder goes at 18:00 the day before, in your restaurant's time zone. It is not sent if AnsweredWhat does the tier up message say, and can I change it?It is yours to write on Marketing → Loyalty & stamps under Customer tiers. The words {name}, {restaurant} and {tier} are filled in for you, and what the tier gives is added to the end automatically, s AnsweredA table walked out without paying. What do I do on the POS?A table with food on it cannot simply be closed, because cooked food should never vanish from the day's numbers. A manager opens the table and cancels the sale with a reason, and it is recorded as a c AnsweredDo I have to sign a contract?No. Plans run month to month, so stopping means your page pauses at the end of the period you have paid for. The POS is different only because it is bought a year at a time: you pay for the year, and Answered
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