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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Can the customer see what they are being charged as I ring it up?Yes. On a POS with a second screen facing the customer it appears there by itself. On a plain tablet you can open the customer screen from the device settings and turn the tablet round. It shows the l AnsweredCan my manager see what I pay you?No. Plan and billing is owner only, so plan prices, invoices and the card on file are not visible to a manager login. They see the same orders, menu and reports you do all day. If you want somebody el AnsweredMy accountant wants every counter receipt to be a proper tax invoice with my TRN on it. Can the POS do that?Yes. Save your tax number under Settings → Ordering rules, in the Invoices section, and every receipt the POS prints becomes a tax invoice with the VAT line and your TRN on it. Without a tax number sa AnsweredThere is no Book a table button on my page. Why?One of two reasons, and Settings → Tables & QR ordering says which at the top of the page. Either table booking is not part of your plan, which is Growth and above, or you have no tables switched on y AnsweredI am often away from the shop. Can I see what the counter is taking right now from my phone?Yes. A cloud based restaurant POS sends every sale to us within seconds of it being taken, so Reports → Shifts and the POS on your dashboard shows the open shift and what it has taken so far. Your das AnsweredWhen does an earned gift card actually reach the customer?When an order finishes. Rules are checked at the moment an order completes, so a customer crosses the line on their next completed order rather than at midnight. Cancelled orders never count. The anni AnsweredHow much of the counter can I set up before I pay for the add-on?Almost all of it. People and their four numbers, printers, kitchen stations, the ways you take money, gift cards, house accounts, tables and the [floor plan](/docs/tables-service) can all be prepared AnsweredThe app says my store is online but I have pressed Pause here. Which one is right?Both, and that is the catch. Pause on the app card stops orders reaching your kitchen: we refuse everything the app sends until you press it again. It does not close your store inside the app, so the AnsweredWe are closing for two days for renovation. Can I tell all my customers on WhatsApp?Yes, with a [campaign](/docs/promotions). Open Marketing → Campaigns, press New campaign, write the message or start from a template, and choose the audience Everyone who has ordered. Pick WhatsApp as AnsweredDo my waiters each need their own phone, or can they share one tablet POS system for the restaurant?Either works. Every device asks for a PIN, so three waiters can share one phone by pressing Lock between them and signing in with their own four numbers, and every round then carries the right name. A AnsweredCan a station print a ticket and show it on the kitchen screen at the same time?Yes. When you add a station under Settings → Printing & receipts, give it a printer and also tick Also on the kitchen screen. Each dish set to that station then prints its ticket and appears on a scre AnsweredWho on my team can set up a house account?Owners and managers only, all the way through: setting one up, recording a payment and closing it. [Gift cards](/docs/gift-cards) are more open. Anybody who can reach the screen can issue a card, top AnsweredWhat is the difference between counting dishes and counting ingredients?A dish is what a customer orders. An ingredient is what you buy. Dish counts answer how many of this can I still sell, and they sell the dish out on their own at zero. Ingredients answer what is on my AnsweredWhat happens if I forget to renew the POS?The devices stop selling and show a screen saying the add on has stopped, with a Try again button. They stay paired, your people stay known, and any sale already rung up on a device is kept. Renew fro AnsweredDoes adding the POS change my monthly plan price?No. The plan price stays exactly what it was. The POS is a separate yearly amount with its own tax invoice and its own renewal date, which is also why a problem with one never quietly changes the othe AnsweredOne table is out of use for a week. Can I stop just that one?Yes. Find it under Settings → Tables & QR ordering, untick Accepting scans and Save. Scanning that card then shows your normal ordering page instead of a table order, the table drops out of the QR pri AnsweredOur new waiters keep opening the wrong table on the phone. Anything I can do?Draw the floor. Settings → Tables & QR ordering → Floor plan lets you drag each table to where it really stands, make it wider, taller or round, and the waiter's phone then draws the same room. Name t AnsweredDo I need a developer to connect a delivery app?No. Every box on the form is something the app hands you: your store id and the keys they issued. You paste them in and press Connect. The only step outside Get Menu is copying one address from our pa AnsweredMy staff are more comfortable in Arabic. Will they manage the POS?Yes. Each device has its own language setting for its own screens, so the tablet on the counter can be in Arabic while your dashboard stays in English. The receipt language is chosen separately under AnsweredDo I have to close the shift every night?Nothing forces you, but you should. Closing is what counts the drawer, works out the difference and writes the day down with a Z number. Leave it open and the figures run on into tomorrow, so nobody c AnsweredDoes the booking page know when I am full?No, and it is better to know that now. It records what the guest asked for and shows it to you. It does not count covers, read your opening hours or hold a particular table. Treat it as the diary at t AnsweredHow do I make a meal deal with a burger, fries and a drink for one price?Use a bundle. Open Marketing → Bundles, press Add bundle, give it the name the customer will see, set the bundle size to three and the price. Choose the items they may pick from, for example any burge AnsweredHow do I start a shift on the POS?Sign in with your four digits and press Start the day. The POS asks how much change is in the drawer, you count the notes and coins that are already there, and that becomes your float. Press the butto AnsweredDo Z numbers ever repeat?No. Each close takes the next number in one unbroken run for your restaurant, even when two counters close at the same moment. That is what lets an accountant file them in order and notice a missing o AnsweredWhy is my loyalty programme greyed out and refusing to switch on?Because the settings as saved would collect stamps that could never turn into anything. Read the line next to the tick box. It names the exact reason: a free item reward with no item picked, a percent Answered
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