Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Can my order messages go out as normal text messages as well?Yes. [SMS](/docs/sms) is a second lane for the messages that go to your CUSTOMER, included in every plan, and it sends from a spare Android phone with your own SIM rather than through us. Your mobile AnsweredCan a customer redeem a reward twice, or pass the code to a friend?A reward code is single-use — first redemption consumes it, whoever types it. If you would rather it could not travel at all, choose auto-apply as the redemption mode: the reward is tied to the earnin AnsweredCan one item have both sizes and add-ons?Yes — an item carries multiple option groups: a required 'Size' single-choice group and an 'Extras' multi-choice group with per-option prices work together on the same item. AnsweredA customer orders at the counter but wants to sit down and eat. Do I ring it up as a sale or open a table?Either works, and it depends on whether you will add to it later. If they pay now and that is the end of it, ring it up as a counter sale and the [kitchen ticket](/features/order-customization-modifie AnsweredDo the devices need their own wifi network?No, your normal one is fine. What matters is that a network printer sits on the same network as the device printing to it. Bluetooth printers pair straight to the device instead. If your wifi is weak AnsweredIf I stop, do I lose my menu and my customer list?Not immediately, and never silently. Stopping pauses the page rather than deleting anything; retention follows the privacy policy, and if you want everything removed you can ask for that explicitly. C AnsweredMy stock number looks wrong — how do I find out what happened?Scroll to "Stock movements" at the bottom of the Inventory page: every change is a line with time, item, amount and a reason — order, cancel, restock or adjust. A count that looks wrong can always be AnsweredCan the cooks answer a delivery app order without leaving the kitchen?Yes, when that order is still waiting for an answer. Its ticket carries Accept the order and Refuse right on the [kitchen screen](/features/order-customization-modifiers), so nobody walks across to a AnsweredHow do I search for a customer by phone number?Type it into the Search box — two characters minimum. Spaces and dashes are ignored, and a local 05… matches the stored 9715… form, so "050 123" finds the order. The same box matches invoice numbers a AnsweredIs there a template for Ramadan / Eid greetings?Yes — the [campaign](/docs/promotions) composer ships seasonal template packs (Ramadan, both Eids, National Day). Fill the bracketed blanks; the composer refuses to send while a bracket is unfilled. AnsweredWhat actually happens when a guest "finds treasure"?You pick an item and how many tables to hide it at; the system chooses the tables at random. A guest only sees it at the order-summary step, it is added free, and the kitchen ticket prints "(treasure) AnsweredWhat is the banner saying a newer version is ready?It appears when we publish a new version of the app. Update now installs it in about twenty seconds, and the device cannot sell while it does, so do it between customers or at closing. Later leaves it AnsweredCan I run happy-hour pricing on drinks?Yes — Settings → Upsells & offers, rule type "Happy hour / day-part offer": pick the item, the days and the hours. Outside the window the normal price returns automatically, so nobody has to remember AnsweredWhy was my campaign held instead of sent?One of three reasons, printed on the row: the customer would pass your weekly cap, two [campaigns](/docs/promotions) picked the same person in the same week, or it is an abandoned-cart reminder to a c AnsweredWhat's the group-order etiquette for who pays?The starter pays — the link they share says so. It mirrors how tables actually work: one bill, one payer, friends sort themselves out. AnsweredI turned my loyalty programme off. Did I just delete everyone's stamps?No — stamps and earned rewards are preserved; switching off only stops new accrual and the invitation to new customers. Turn it back on and the same cards carry on. AnsweredHow many delivery apps can I have connected at the same time?All of them. The Delivery apps page shows one card per app, so one store id per app, and each keeps its own switches, its own Minutes to prepare and its own status. A busy kitchen usually runs three o AnsweredWhat is a waiter's phone device for?It opens on the [floor plan](/docs/tables-service) instead of a selling screen, because a waiter starts at a table rather than at a counter. They take a round, send it to the kitchen, add another roun AnsweredCan I offer free delivery as a promotion?Yes, and it is a setting rather than a coupon. Open Settings → Ordering rules and fill Free delivery over with the cart amount that earns it. Below that amount the customer pays the fee for their buil AnsweredCan I A/B test two offers?Not as a formal split-test feature — run them in sequence and read orders per send in the [campaign](/docs/promotions) stats. With restaurant-sized audiences, sequential beats splitting anyway. AnsweredCan a customer just type in a table number instead of scanning?No, deliberately. Your normal link never offers [dine-in](/docs/dine-in); the only way into a table order is scanning that table's card, which carries a random ten-character code rather than the table AnsweredCustomer scanned table 4 but moved to table 9 — what does the kitchen see?The order carries the table that was SCANNED. Staff correct it verbally (the ticket has the customer's name); for chronic movers, re-scanning at the new table before ordering fixes it. AnsweredHow do I handle a no-show customer at the door?Cancel with the honest reason; stock restores. Their number stays in your customer list — you'll recognise a repeat offender by their history. AnsweredDo orders from a table QR code go to my riders' group?No. A table order is not a delivery, so no rider is dispatched and no address is asked for. The managers' group gets the ticket with the table name on it, and the kitchen screen shows it with the tabl AnsweredWhy was my campaign's audience smaller than my customer count?Exclusions protect you: recently-failed numbers, your weekly cap, and customers already held for another [campaign](/docs/promotions) all shrink the send honestly rather than spamming. Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.