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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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If I stop paying for my plan, what stops and what keeps going?Your dashboard and your ordering page lock, and the web side of the restaurant is unusable until the plan is sorted out. A POS add-on you have already paid for keeps selling. That is the whole point o AnsweredMy WhatsApp says "being set up" — is something broken?No, a normal first-day state: everything else works and your page can take orders today; you get a message when your number is ready. If you saw a Connect WhatsApp step instead, your line was ready im AnsweredDoes the scan-again perk require the same table?It rewards the RETURNING customer, recognised by their number, whichever table they sit at. [Loyalty](/features/customer-retention-reordering) is to the person, not the furniture. AnsweredWhat's the charity round-up's uptake like?Small amounts, surprisingly steady uptake — and the receipt itemising the donation properly (outside VAT) makes it audit-clean. Pick a cause your neighbourhood recognises. AnsweredWhat does the card on my customer's phone actually show?Your name and your colours, their stamp count as it stands right now, their referral credit if you run referrals, and a line with the reward code when one is waiting. When they earn a stamp the number AnsweredWhat are the table orders showing up on my board?Dine-in orders from a [table QR](/docs/dine-in). On the board card the customer's line ends in bold with "· Table 12" where a delivery order would carry the building, unit and map pin — a table order AnsweredDo I need to buy a POS machine from you?No, we do not sell hardware. An iPad, an iPhone or any Android tablet or phone runs it. A proper [POS terminal](/pos-hardware) such as a Sunmi or an iMin works with its built in printer and drawer por AnsweredI scheduled a promotion late at night and it did not send until morning. Why?Marketing only leaves inside sending hours in your own timezone, and that is checked at the moment of sending rather than stamped when you queued it. So something queued at midnight waits and goes out AnsweredWhat is the difference between Quiet regulars and the win-back ladder?Timing and who they are for. The win-back ladder on Marketing → Loyalty & stamps chases anybody whose last order is a set number of days ago, in up to three stages. Quiet regulars, its own card under AnsweredCan I run loyalty WITHOUT the wallet card?Yes — stamps and rewards run entirely on order flow; the card is optional polish. But the card is the retention magic: a customer who carries your logo in their wallet remembers you exist. AnsweredWhat does cancelled after printing mean on the reports page?It is the number and value of sales that were voided, meaning rung up and then cancelled before anybody paid. Some of that is ordinary: a wrong order, a customer who changed their mind. A lot of it, a AnsweredWhat's the difference between a bundle and a percent coupon?A bundle IS the price ('3 for 99') — clean psychology, clean receipt. A coupon subtracts from full price. Bundles feel like a deal designed by a chef; [coupons](/docs/promotions) feel like a discount. AnsweredWhat if I have no receipt printer? Can I still get the Z report?Yes. With no printer set up, the report appears on the screen instead so you can read it, and the copy button puts the count on your clipboard. Everything is also in your admin under Reports, Shifts a AnsweredHow do I make sure the counter and my ordering page show the same prices?You do not have to. There is one menu and one set of prices, and both the counter and your [ordering page](/ordering-system) read it. Change a price in the Menu screen and it is the new price everywhe AnsweredWho owns my menu and customer data?You. It is your restaurant's data held under your account; exports exist, and if you ever leave, data handling follows the privacy policy — we are the software, not the owner of your business. AnsweredMy cashier typed the wrong PIN too many times and cannot sign in now.Five wrong tries lock that person for five minutes. Nobody else is affected, and the POS itself is never locked, so somebody typing wrong numbers on purpose cannot shut your counter down. If you canno AnsweredCan I send a promotion by text message rather than WhatsApp?Yes. [Text message](/docs/sms) now sits beside WhatsApp and the wallet card on Promotions → Channels, so you can pick it per promotion. It obeys exactly the same rules as the other two: your weekly ca AnsweredCan I pause marketing but keep order messages?Yes — 'Pause all marketing' on the Marketing review screen (Marketing → Review queue & weekly cap) is your own switch. It stops your whole marketing lane at once — WhatsApp and wallet, including alrea AnsweredCan I change my web address later if I pick the wrong one?Renaming your Get Menu address is not self-serve — ask us. It is treated carefully on purpose: the address is printed on every QR code and baked into every link you have already shared, so a rename br AnsweredDo the click numbers on tracked links count previews?No. Link previews fetched by WhatsApp itself are filtered out, and repeated taps from the same person within an hour count once. Without both of those the numbers would flatter you, and a [review-requ AnsweredWhat sizes do the print-pack cards come in?Per-table PNG and SVG (scalable to any size) plus a print-ready A4 sheet. Most restaurants print tent cards from the A4 and laminate. AnsweredDo I need separate restaurant inventory software as well?No. Ingredients, recipes that link a dish to what it uses, suppliers and [purchase orders](/docs/stock-suppliers) are part of what you already have, and stock comes down as things sell, at the counter AnsweredOptions in Arabic — will they work?Yes — option names are your text, any language renders. In the item form you can use any characters you like. The one place to be careful is the Excel import: there ( ) : | ; + structure the one-line AnsweredDo the restaurants I sign up see what I pay you?No. They are invoiced at the price YOU set, and your trading name is on that relationship, so the arrangement is not hidden from them — but your partner price and your margin are between you and us an AnsweredWe only do dine-in. What do I need to set up on day one?Four things. Add your tables under Settings → Tables & QR ordering, then design and download the QR print pack so each table has its code. Set your hours under Settings → Working hours. Link WhatsApp Answered
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