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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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How many people can join a group order?You decide, and it is a real setting rather than a vague limit: Settings → Group orders, "How many people, including the organiser" — anywhere from 2 to 50, and 20 unless you change it. The same scree AnsweredCan dine-in be cash-only while delivery takes card machine?Yes — [dine-in](/docs/dine-in)'s allowed payment list is separate. Checkout refuses a method not allowed for tables rather than silently switching it. AnsweredCan I see a real example page?Yes, and you no longer need to ask us for links — the Our Clients page on our website is a gallery of live pages, grouped by country, covering the UAE, Saudi Arabia, Qatar, Oman, Malaysia, Turkey and AnsweredIs there a minimum number of restaurants to become a channel partner?No minimum and nothing to buy up front. You can hold one restaurant or many, and in more than one country. AnsweredWhat is the treasure hunt perk?A [dine-in](/docs/dine-in) game where a visit can uncover a prize — configured under the dine-in perks (Pro tier for prize-bearing games). It gives tables a reason to scan every visit. AnsweredCan I download my full customer list?It is your data and you can have it, but there is no self-serve download button in the panel — ask us and we produce it. That is not us being slow: every customer-data export writes an audit row namin AnsweredIf I disconnect Deliveroo for a month, what do I lose?The connection itself. Disconnect on the app card stops us recognising that store, and any order it sends is turned away. Connecting again means filling the form in again with your ids and keys. If yo AnsweredDoes the counter know when a dish has run out?Yes. A counted dish comes down as it sells at the counter exactly as it does on your [ordering page](/ordering-system), and it greys out on the selling screen the moment it reaches zero, so nobody sel AnsweredIs the scratch card annoying for customers?It is offered after DELIVERY, when goodwill peaks, and it's opt-in play. Restaurants using it see repeat-order lift because the prize creates the next visit's reason. AnsweredDoes adding my own domain end my free trial early?Only if you are buying it as an add-on — taking a paid add-on makes you a paying customer from that day, and the page warns you before you ask rather than after. Waiting until the trial finishes costs AnsweredIs there a free restaurant inventory system included, or does it cost extra?It is included in every plan at no extra charge, from the smallest one upwards. That covers dish counts, ingredients, recipes, food cost, suppliers, [purchase orders](/docs/stock-suppliers), stock tak AnsweredWhat earning rule works best for a karak cafeteria?Per-order with a low goal (buy 5, get one free) — high-frequency, low-ticket shops reward visits. Per-AED suits higher-ticket menus where basket size varies a lot. AnsweredCan hotel rooms use this as room service?Rooms are tables with nicer names — 'Room 214' works exactly like 'Table 12', including the QR card by the phone. Delivery-style address flow stays available for outside orders. AnsweredIs there a limit on option groups per item?No hard limit that a real menu hits. If an item needs more than three or four groups, consider splitting it into variants — customers choose faster. AnsweredCan I put something on a tab that is not on the menu?Yes. Inside a round there is a line you type by hand: a short name and a price. Use it for a bottle of water out of the fridge or a one off charge. It is not a menu dish, so it takes no stock and it w AnsweredNothing has sent at all and my WhatsApp has never been connected. Is that the problem?Almost certainly. Until a WhatsApp connection is actually live, order messages have nowhere to go — the system records them rather than pretending they went, and the message history shows them with no AnsweredHow long does it actually take to go live?Your page is live the second signup finishes — the success screen shows the address with Copy and Open buttons. Realistically you want a menu, hours, a minimum order and your buildings before sharing AnsweredCan I set up the page before telling anyone?Yes — your page is only found by people you give the link to (or search engines once you share it around). Until you publish the link, it is effectively your private staging area. AnsweredHow big should a welcome discount be?10% with a sensible minimum outperforms deep cuts long-term — you're buying a first trial of food you're proud of, not renting bargain hunters. AnsweredWhere can I see every order the apps have sent me today in one place?Two places. Orders from the apps on Settings → Delivery apps lists the last forty with their state, which app they came from and what happened. The orders board shows them among your own orders, and t AnsweredWhy does the customer's total sometimes end in .25 or .75?Cash rounding: totals are settled to coin-friendly steps and the rounding is stored explicitly on the order — the receipt always shows the exact arithmetic. AnsweredOne of my tablets was stolen. How do I stop it selling?Open Settings, The POS and press Disconnect on that device. It stops the moment it next reaches us and everything on it is wiped. Sales it already sent are safe in your reports. Pairing a replacement AnsweredCan I change my email address?Yes, and it is self-serve now: Settings → Your account, beside the password box. You type your new address, and a confirmation link is sent to it — your sign-in email changes only when that link is co AnsweredWhere do I see the discounts my cashiers gave away this week?On the Z reports. Open Reports → Shifts and the POS, pick the dates, and open each shift: the [Z report](/docs/pos) lists discounts given for that shift, next to refunds, cancelled after printing and AnsweredWhy did nobody get told about my price change?Price drops announce when you EDIT a price on the menu page. A bulk Excel import replaces the menu rather than editing prices, so nothing announces — correct behaviour, not a fault. Drops also wait ou Answered
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