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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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The rider ticket has a link on it — what does tapping it do?It marks that one order delivered and sends the customer their delivered message, without anyone opening the admin panel. Single-use, short-lived, tied to that one order. If sending is paused, the rid AnsweredDo I have to place every table on the plan?No. Any area where at least one table has been placed is drawn as a room, and tables in that area with no position sit in a plain grid underneath it. A table can never vanish from the floor by being f AnsweredMy messages show a 'forwarded' label — why?They don't when sent through the platform link. If you see it, the message was manually forwarded by someone from a group — check where the customer actually got it from. AnsweredDoes the platform take a commission per order?No — we never take a percentage of what your customer spends, on either plan. A monthly plan is a fixed fee whatever you sell. Pay-as-you-go charges a small FIXED amount per order, which is still not AnsweredWhere can I see everything that moved an ingredient?At the bottom of Menu, then Ingredients & suppliers, under What moved. It lists the last forty changes with the reason against each one, so a sale, a cancel, a delivery, a count and a wastage all read AnsweredWhy can't my manager cancel a delivered order?Deliberate: a delivered order is one where cash usually already changed hands, so undoing it is kept with the owner, recorded, and announced in the managers' group. Managers still cancel anything not AnsweredOne of my restaurants stopped paying. Am I out of pocket?No. A line is only ever made from a month a restaurant ACTUALLY PAID FOR, so a restaurant that stops paying simply produces nothing that month, in either direction — you are never asked to fund a cust AnsweredCan I temporarily hide a whole category?Yes — deactivate the category and it disappears from the page with all its items, ready to reactivate for the season it returns. AnsweredDo I need a TRN to use the system?No. Without one, invoices are titled Invoice with no VAT line. Add it under Settings → Ordering and they become Tax Invoice, print the number, and show the 5% VAT already inside each total — prices ar AnsweredCan family staff share one login?They can, but you no longer have to — Settings → Team, owner only, creates a manager login yourself in a few seconds. Enter a name and an email and you are shown a one-time password once, which you ha AnsweredWhy is a tab greyed out with a padlock?That feature is not in your plan. Tapping it opens a page naming the feature, the plans that include it with live prices, and your current plan. Nothing else is affected — orders, menu and WhatsApp ke AnsweredWhat does the Pro plan add?The parts that bring people back on their own: the full loyalty and stamps programme, and promotions and [campaigns](/docs/promotions). Everything in Growth comes with it. If your problem is that cust AnsweredCan support make changes for me if I ask on WhatsApp?Yes — with verification, and every operator action lands in your audit log with a visible record. 'Fix it for me' is a real service, not a risk hole. AnsweredWhich browsers are supported?Any modern browser — Chrome, Safari, Samsung Internet, Edge, Firefox — on any device. There is nothing exotic in the pages by design. AnsweredDo sold-out items come back automatically the next day?Only if a cancel restores stock or you add stock — the platform never invents [inventory](/features/real-time-stock-control). Set tomorrow's counts as part of opening routine (it takes seconds on the AnsweredWould this work in a food truck with only mobile data?Yes, and it is a good fit. Sales are kept on the device and go up whenever there is signal, so a dead spot at lunch costs you nothing. Take a Bluetooth printer, keep half an eye on the waiting count i AnsweredCan I make a coupon that only works at lunchtime?Not as a [coupon](/docs/promotions). A coupon under Marketing → Coupons has a start date and an expiry date, a minimum order, a usage cap and exclusions, but no hours. For a time of day use Quiet-hour AnsweredHow do I see everybody who is holding credit with me?The Who has credit list on the Store credit page, with each balance and the date of their last movement. Total owed at the top adds up everything you are holding for people. Click any customer to read AnsweredWhat shows on the kitchen screen?Everything that has reached the kitchen, oldest first: counter sales, rounds from tables, orders guests placed on the table QR code, orders from your ordering page and [orders from delivery apps](/doc AnsweredHow does the waitlist work?It is the queue at the door. Under Waitlist on Orders → Reservations & waitlist, add the person: name, how many they are, a phone number and notes. They sit as Waiting with the minutes counting up. Pr AnsweredDo I need a computer, or does a phone work?A phone is enough for daily operation — the [orders board](/docs/orders) is designed thumb-first. A computer is nicer for big menu-entry sessions, but never required. AnsweredCan I send a promo right now, at 11pm?Marketing waits for the 10:00–21:00 window at the moment of sending — a promo queued at 11pm goes out after 10am. Order messages are exempt and send at any hour. AnsweredThere are 12 designs — what's the difference between them?Two (Classic and Photo Hero) are shells your [colour preset](/docs/design) styles. The other ten — Tabs, Bistro List, Photo Tiles, Poster Hero, Dense Grid, Category Rail, Menu Board, Carousels, App Co AnsweredI only want to introduce a few restaurants. Do I need a portal?No — that is the affiliate side, and it runs on email and bank transfer rather than a login, because you have no prices to set. You get a personal link, restaurants sign up through it, and you are pai AnsweredSomeone photographed our table QR and 'ordered' from home as a prank — risk?A table order placed from home still lands on your board with the table name — staff glance, see table 7 empty, cancel with reason. Codes can also be rotated by retiring/re-adding a table if one leaks Answered
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