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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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How many affiliate links can I have?As many as you find useful. People run one per channel — one for a [WhatsApp group](/whatsapp-ordering), one for a printed card, one for a particular city — because the portal shows them separately an AnsweredDo I have to write a reason when I give store credit?Yes, the Why box is required. It is the field people want to skip and the one that saves you later. Three months on, a line saying wrong order on 4 Sep is the difference between a clean ledger and an AnsweredHow exactly does the pay-as-you-go plan bill me?Per order, not per month: each day the platform counts your orders — including cancelled ones, stated up front — at your plan's per-order rate, and the balance grows until it reaches the charge thresh AnsweredHow do I start a loyalty programme for my restaurant?Open Marketing, then Loyalty and stamps. Pick how a stamp is earned, how many stamps make a reward, and what the reward is. Tick Loyalty program active and press Save. That is the whole setup, and it AnsweredCan another restaurant on the platform see my customer list?No. Every row is tagged to one restaurant and every query is fenced to it at the database layer — structural separation, re-verified repeatedly across the whole codebase, not a setting anyone could fo AnsweredDo I have to count stock for every item?No — tracking is opt-in per item and per option. An untracked item shows "—" and behaves exactly as always: available until you flip the pill yourself. Most restaurants track only the things that genu AnsweredDoes every POS machine have its own shift?Yes. A shift belongs to one device, because the [cash drawer](/pos-hardware) sits under that device and one person is accountable for it. Two counters means two shifts, two floats, two counts and two AnsweredWhy does my orders board only show one week?The range is capped at seven days so a busy board stays fast; ask for more and it trims and tells you in amber. Dates run in your restaurant's own timezone, and a "Today" link appears when you have dr AnsweredCan I reorder statuses, e.g. skip 'preparing'?Skipping is fine — go straight from confirmed to out-for-delivery; nothing requires every stage. The stages exist for kitchens that want them. AnsweredWhat does the guest get when I press Call?A WhatsApp saying their table is ready and asking them to come to the host within ten minutes. It rides the same message lane as every other customer message, so your pause switch and your message his AnsweredWhere do I see all my branches' sales in one place?Sign in at /branches on the Get Menu website with your usual email and password — the same login as your admin panel. Once a group exists, a Branches link also appears at the bottom of the left-hand b AnsweredCan one ingredient come from two suppliers?An ingredient carries one supplier at a time, which is who a [purchase order](/docs/stock-suppliers) will be written to. If you switch supplier for good, change it on the ingredient. If you genuinely AnsweredMy rider says the delivery link doesn't work any more — why?Links last twelve hours, work once, and die the moment the order is closed from your board. If someone already marked it delivered, the rider sees a plain "already marked delivered" screen. Genuinely AnsweredDo wallet cards work on iPhone?Both the iPhone and the Android card are built and share one design, so the colours and wording you set apply to both. Whether each is switched on is a platform-level thing rather than a per-restauran AnsweredWhat does the trial's WhatsApp use — my number?A platform-provided line from our pool during trial, so you can test the full automation without linking your own number until you're sure. AnsweredCan I buy in kilograms but write my recipe in grams?Not in the same ingredient. A recipe line is typed in that ingredient's own unit, so if the ingredient is in kilograms then 0.15 is your hundred and fifty grams. If that feels awkward, set the ingredi AnsweredHow fast can I realistically go live?Same day. Menu with prices, opening hours, delivery areas, scan the WhatsApp QR — restaurants who have their menu ready in a document usually finish in under an hour. AnsweredMy restaurant name is taken as an address — what now?The signup checker suggests variants (add your area, a word like 'kitchen'). The display NAME on the page itself can still be exactly your restaurant's name — only the web address needs to be unique. AnsweredI pressed 'Start preparing' by mistake — can I go back?Yes — the live stages move freely, backwards included, because a mis-tap at the counter must be reversible. What you cannot undo: a cancellation (final for everyone) and a delivery (only the owner can AnsweredSomeone left the riders group — do dispatches fail now?No, messages go to the GROUP, not to members — membership changes don't break sending. If the group itself is deleted, sends to it fail visibly in the Message centre. AnsweredCan I use an old Android phone as a kitchen display instead of buying a tablet?Yes. A [kitchen display](/features/order-customization-modifiers) system on Android is just a paired device of the kind A screen in the kitchen, and any Android phone or tablet will do. Add it under S AnsweredI set up a Size group and customers can't add the item at all. What did I get wrong?Almost always "Max picks" versus "Must pick". Must pick means the customer has to answer before the item goes in the basket; Max picks caps how many choices they may take from that group. A one-of-thr AnsweredCan I upgrade or downgrade plans mid-month?Choosing your FIRST plan is self-serve: Settings → Plan & billing lists every plan we sell with its price, and pressing one takes you to Stripe's own page to save a card. Changing plan afterwards is a AnsweredCan I cancel a purchase order I no longer want?Yes, with Cancel the order. A cancelled order is closed and cannot be received, so nothing lands on the shelf by accident later. It stays visible in your list rather than disappearing, and the ingredi AnsweredDoes 'replace' mode in the import delete my sales history?No — history belongs to orders, not menu rows. Replace retires the old menu and installs the new one; past orders keep showing exactly what was sold at the time. Answered
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