Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
If I sell something that is not on the menu, where does it turn up in my numbers?On the sale, on the receipt and in the takings like any other line. The Not on the menu button on the selling screen takes a short name, a price and a quantity, and the sale carries that line. It touc AnsweredA party of fifteen tried to book online and the form refused. Why?Online bookings are capped at twelve people, and bigger parties are asked to call you. That is deliberate: a table of fifteen is a conversation about layout and timing, not a form. Take it yourself wi AnsweredDo staff have to open a shift before they can clock in?No. Clocking is on the sign-in screen, before anything else. Tap the clocking button first, then your name, then your four numbers, and the screen says you are clocked in. A shift is a separate thing: AnsweredCan my old sales history be brought across?No. Your history stays with the system that recorded it, so keep whatever export or reports you have from it. Your reports here start from your first sale on Get Menu. It is worth going live at the st AnsweredCan I refund more than the customer paid?No. The POS adds up everything already given back on that sale and refuses anything that would pass what was paid. Without that rule, two half refunds and a full one hand out more than the customer ev AnsweredDoes the loyalty card work on iPhone as well as Android?Both are built and share one design, so colours and wording set once apply to both. Whether each is switched on depends on the platform operator, and your loyalty card page says so plainly at the top. AnsweredCan one CHOICE run out while the dish itself stays available?Yes — stock is tracked per option as well as per item, and both are opt-in. Track the choice that genuinely runs out (the last tub of saffron sauce) and leave the rest alone; the dish stays on sale an AnsweredA customer wants their number removed from marketing but still wants to order.Tell support — the number is suppressed from marketing while orders keep working normally. Honouring this fast is also what keeps your WhatsApp reputation healthy. AnsweredThe customer paid with a gift card. Where does the refund go?Back onto the same [gift card](/docs/gift-cards), and the POS reads which card that was from the sale itself rather than from anything typed at the counter. House accounts and store credit behave the AnsweredWhat does archiving an affiliate link do to restaurants already on it?Nothing. Archiving stops the link bringing in anything new; every restaurant already attributed to it stays attributed, and anything owed on them keeps accruing and being paid as normal. It is a way o AnsweredWhy does the gift card code appear at the counter but not online?Because that is where the money is. At the counter the customer has paid and is standing there, so the code is made at that moment. On your ordering page nothing is paid until the rider is at the door AnsweredCan I take dine-in orders without printed QRs, from a waiter's phone?The system's [dine-in](/docs/dine-in) entry is the QR by design (it's what removes the waiter trip). A waiter CAN scan the table's code on the customer's behalf and hand the phone over. AnsweredHow do I add a new building to the delivery list?Settings → Condominiums & delivery fees: name, [delivery fee](/delivery-dispatch), optional staff-only note (gate code), press Add, tick "Visible at checkout". For long lists there is a Bulk import — AnsweredCan I list several restaurants on one page, like an online food ordering and delivery platform?No, and that is on purpose. Each restaurant gets its own page, its own menu, its own WhatsApp number and its own [orders board](/docs/orders), so nothing is shared by accident. An online food ordering AnsweredA customer deleted my wallet card. Will I keep sending to a dead card?Google usually tells us and we stop counting them — but it does not promise to. That is why the Channels page matters: for anything important, tick WhatsApp as well as the wallet, so the customer hear AnsweredThe buyer wants the gift card to go to the person receiving it, not to them. How do I do that?At the counter, the code is shown on the screen when you press Issue the card on Marketing → Gift cards, and the buyer's number is only kept as a note. Write the code on a physical card and hand it ov AnsweredWhat's the difference between the GPS pin and the building dropdown?The building fixes the fee and the address; the pin fine-tunes the exact spot for the rider. Customers share the pin optionally — most do, and [riders](/delivery-dispatch) love them. AnsweredMy supplier delivered half the chicken I ordered. What do I type when I receive the purchase order?Type what actually arrived, not what you ordered. Open Menu → Purchase orders, open the order, and under Receive the delivery put the real quantity and the cost per unit from the invoice beside each l AnsweredHow long do delivery addresses stay on file?The structured address (building/unit) rides the order records; free-text pins and notes are purged on the retention schedule. The privacy policy carries the exact windows. AnsweredIs the platform only for restaurants in the UAE?It is built UAE-first (VAT handling, building-based delivery, prayer-time awareness for Ramadan) but it is not confined to it: the product runs in seven countries' currencies and timezones today, and AnsweredI have a food truck. Is any of this useful?Yes. The counter app runs on an iPhone, an iPad or an ordinary Android phone or tablet, so a POS for a [food truck](/blog/food-truck-pos) is one device in somebody's hand. Sales are written on the dev AnsweredDo counter sales appear on my orders board?Yes, marked as a counter sale, and saying whether it was already paid or is still an open tab, so nobody tries to confirm or dispatch a coffee handed over an hour ago. [Orders from delivery apps](/doc AnsweredWho can see my sales figures?Your own staff, according to their role, and our support team when something needs fixing, which is recorded every time it happens. No other restaurant can ever see your data. That separation is enfor AnsweredDoes my monthly affiliate payment get smaller over time?No. On the monthly model your share is a fixed proportion of what the restaurant pays, so it moves only if their bill does. It does not taper and it does not expire while they stay. AnsweredWhere do I download the invoice for what I paid you?Settings → Plan & billing, under your charges — each one has its tax invoice as a PDF. It comes from ANUNZIO INTERNATIONAL FZC with the next number from the company's own invoice book, the period it c Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.