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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Who is 'Anunzio International' on my bank statement?Us. Get Menu is the product; Anunzio International FZC is the company that operates it and issues your invoices. The charge reads as a combination of the two, which is why the billing page tells you t AnsweredIf I pick two channels for one promotion, does a customer get it twice?Potentially yes, and that is the point of choosing. Each channel you tick produces its own message, so ticking WhatsApp and the wallet card sends both. Pick one unless you have a reason. The weekly ca AnsweredWhat do I actually have to do at my registrar?One change, and we send you exactly what to enter. Message us with the domain first — the page has our WhatsApp and email — because we connect each one by hand rather than automatically, so nothing go AnsweredCan the POS refuse a sale when the shelf says an ingredient has run out?No, and that is deliberate. A dish that you count runs out properly: at zero it greys out on the selling screen and sells out on your ordering page. But an ingredient going to zero does not stop anyth AnsweredWhy do my texts go out slowly instead of all at once?Mobile operators block SIM cards that fire off bursts of texts, so there is a deliberate pause between each one. The default suits most restaurants; raise it if you ever start seeing failures. Losing AnsweredIf I pay for a year today, does the year start today?It starts when the period you have already paid for runs out, not the moment you press the button — so you are never charged twice for the same days. Part-way through a paid month, that month finishes AnsweredIs there a way to see food cost in Reports?Not today. Food cost lives on Menu, then Recipes & food cost, which lists every dish with its price, cost, margin and ingredient count and shows your average margin in the heading. Reports & insights AnsweredMonthly or pay-as-you-go — how do I choose?Ask one question: is your week steady? A restaurant with a reliable order flow pays less on a monthly plan, because a fixed fee spread over a lot of orders is cheap per order. A seasonal kitchen, a ne AnsweredMy customer says they got no message from us on an app order.That is expected. The app owns that conversation and sends its own updates, and the number an app passes on is usually a masked one anyway, so we message nobody for an app order. Your own ordering pag AnsweredA Get Menu person sent me a link to save their contact card. What does that store about me?Nothing, unless you choose to fill in the short form on it — a name, a number and an optional note, so a follow-up is not from a stranger. Leave it blank and the card still saves to your phone perfect AnsweredWe bake twelve cheesecakes every morning. Can I type the number once and let the page sell them out on its own?Yes, and that is exactly what dish counts are for. Open Menu → Inventory, find the cheesecake, type 12 into Initial count and press Track stock. From then on every order takes one off, and at zero the AnsweredThere's a charge on my statement from a company I don't recognise.It reads Anunzio International*GETMENU, and it is us. Get Menu is the product; Anunzio International FZC is the company that operates it and issues your invoices — one charge, not two, and the same na AnsweredDoes the stock sheet I download include my ingredients or only the dishes?Only the dishes. Stock sheet (CSV) at the top of Menu → Inventory has a column for the category, the dish, the price, whether it is counted, how many are left, the alert level, how many sold today and AnsweredI am in Dubai. Why is there a GrabFood card on my Delivery apps page?Because the page shows every app we connect to, and GrabFood works in South East Asia only: Singapore, Malaysia, Thailand, Vietnam, the Philippines, Indonesia, Cambodia and Myanmar. In the Gulf the ca AnsweredChannel partner or affiliate — which one am I?A CHANNEL PARTNER is a reseller: you get your own partner price for each package, you decide what the restaurant pays, you keep the difference, and you get a portal to run it in. An AFFILIATE introduc AnsweredA payment failed and I found out when my page paused. What now?Open Settings → Plan & billing — it stays reachable even while your page is paused, on purpose, because a restaurant that cannot reach its billing page cannot pay. The screen tells you which state you AnsweredWe open in three days. Is that enough time to be ready?Yes, if your menu is written down somewhere. A realistic run is menu and prices on day one, hours, delivery areas and WhatsApp on day two, the counter on day three. Pairing a device and adding people AnsweredWhat is the difference between a void and a refund?A void cancels a sale that was never paid for. A refund gives money back on a sale that was. They are different events with different money, so the POS keeps them apart: try to void something already AnsweredDoes this replace the cash register I already have?For most small restaurants, yes. The POS takes the order, prices it with the same rules your [ordering page](/ordering-system) uses, takes cash or card, opens your drawer, prints the receipt and count AnsweredCan I keep my old cash register running for a week while we learn?Yes, and plenty of restaurants do. Nothing forces you to move everything on one day. Run the new counter beside the old machine, compare the two at closing, and switch fully when your team stops looki AnsweredDoes my accountant get what they need?Yes. [Monthly statements](/docs/reports) come as a PDF and a spreadsheet, every order has an invoice, and counter sales print as proper tax invoices with the VAT line and your tax number once that num AnsweredWhy did my food cost change when I did not touch a recipe?Almost always because you received a delivery at a different price. Receiving moves that ingredient's average cost, and every recipe using it is worked out from that cost, so the dish gets dearer or c AnsweredHow do I know which version of the POS app my tablets are running?Open Settings → The POS and look at the box called The app. It shows the current version beside the Download the app link. When a newer version is published, each device shows a banner saying a newer AnsweredHow does a waiter start a table?Tap the table on the Tables screen of a waiter phone or a POS machine. A free table opens straight away with an empty tab; a table that already has one opens what is on it. There is only ever one open AnsweredWhy does last month's statement never change but this month's keeps moving?Because last month is finished and this month is not. A closed month is a fixed record of what happened; the current one says 'so far' and keeps updating until the month ends in your own timezone. If Answered
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