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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Which message tells the customer the rider's name?The out-for-delivery message — it carries the rider's name and phone when you assigned one, so the customer knows who is arriving. AnsweredIt says my email already has an account — but I never signed up?That appears when the email is already registered, including an earlier attempt of your own. Try signing in, or Forgot password. A signup that fails part-way removes its half-made account automaticall AnsweredThere are two gateways mentioned on my screens. Which one am I on?New restaurants are on our own gateway, which we run and monitor. The other is an external one, used by restaurants that already had it before joining. You do not choose between them yourself — it is AnsweredWhat happens the moment a customer places their first order?Three WhatsApp messages fire within seconds: confirmation to the customer, the full kitchen ticket to your managers' group, the dispatch to your [riders' group](/delivery-dispatch) — and the order app AnsweredWhere do I click to open an order and see everything about it?Tap the order number on the board card — it opens the order's own page: every line with unit prices, the money breakdown exactly as charged, customer and delivery details, the rider, and a timeline of AnsweredCan I use my Instagram bio link for ordering?Yes — that is exactly how most of our restaurants use it. Put your page address in the bio; every order flows to your board and WhatsApp automatically. AnsweredWhy does a restaurant I onboarded have so little time before it needs paying for?Because it is not a self-serve trial. A restaurant that signs itself up is exploring; a restaurant a partner built and handed over has already been sold to, so it gets a day rather than a fortnight. I AnsweredWhere should I ask something that is not answered here?Support, and the contact details are on the support page. This forum and the documentation are the two written surfaces: docs carry the long form, threads here are the short answers to the way people AnsweredCustomer claims they were charged wrong — how do I check?Open the order: every line, option, discount, fee and rounding is itemised as charged. The page total equals the stored total by construction — read it with the customer line by line. AnsweredWhat is the "Marketing review" tab next to my message history?It holds marketing that needs a human decision — chiefly one customer matched by several [campaigns](/docs/promotions) at once — with Approve all / Discard all or one at a time. The same tab carries y AnsweredCan I use my personal number?You can, but a dedicated restaurant number is cleaner — customers message it expecting the restaurant, staff can hold it, and your personal chats stay yours. AnsweredWhy does my billing page show two currencies on every price?The big figure is your own currency, which is what your card is charged today. The smaller one in brackets is the agreed price in dirhams, which does not move. Both are shown because both are true and AnsweredA customer double-messaged asking if the order went through — how do I check fast?Search their number on the [orders board](/docs/orders) — every order they placed is listed instantly. If nothing shows, the order did not go through (the platform never half-takes an order). AnsweredWhere do customers see my location and phone number?Your customer-facing phone comes from Settings → Branding and appears as a Call us button on the closed page. Your map location is set in the same place and is reused by your [review link](/features/a AnsweredDoes the trial ask for a credit card?No — the signup form takes no card details at all, on either plan track. What differs is what happens next. On a monthly plan you get the 15-day trial and the page simply pauses at day 15 if you have AnsweredA whole tray of lasagne got burnt. How do I write off a dish, not just an ingredient?It depends on what you count. If the lasagne is a counted dish, open Menu → Inventory and use Set on its row to write the new lower number. The change is written under Stock movements with the reason AnsweredHow do I promote to only my building-X customers?Condo plays target buildings directly — a building deal unlocks when enough distinct customers in that tower order. Precision without exporting lists anywhere. AnsweredCan I give a customer bonus stamps manually?Not from the panel today — accruals are automatic to keep the ledger honest. A single-use [coupon](/docs/promotions) is the clean 'thank you' instrument instead. AnsweredDo you charge for updates or new features?No. Your plan includes whatever it includes, and new features arrive in it without a charge. The price you agreed is fixed at the moment you chose the plan, and a later price change never rewrites it. AnsweredIs there really no app my customers need to download?Really none. Your page is a website that behaves like an app — customers open your link, order, done. That is the whole point: zero install friction. AnsweredCan one rule pay a customer again and again?Yes, if you tick Give it again every time they reach it. A repeating rule needs a number of at least two, because a repeating rule set to one would promise a [gift card](/docs/gift-cards) with every s AnsweredThe QR page keeps refreshing — is that normal?Yes, QR codes rotate while unlinked; scan any current one. The page stops polling by itself after a while — reopen it to resume. AnsweredA customer says they never got their confirmation — where do I check?Reports → Message history, Status = failed: the reason is printed under the row in plain English. Nothing failed? Check paused — those were held while sending was off and never went out, a different p AnsweredWhere do I see which review links were clicked?Reports → Tracked links: sent, tapped at least once, click-through rate, and a row per link with the order and customer. The dashboard carries a summary panel with an "Open links report →" button. AnsweredWhat if I make a mess of my settings while exploring?Nothing you do in the panel is destructive without a confirmation. Explore freely; menu items can be deactivated instead of deleted, and test orders can be cancelled. Answered
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