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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Can a customer have cards at two of my branches?Yes, one per branch. A branch is its own restaurant here, so it runs its own programme with its own goal, reward and stamps — a card earned at the marina does not spend at the airport. Cross-branch sh AnsweredCan a cashier do a refund on their own?No. A refund always needs a manager or the owner, and the POS checks the role against your people list rather than trusting whatever the machine says about itself. A manager can approve on the spot wi AnsweredSomebody left the team. How do I take their POS access away?Switch them off under People at the POS. Their PIN stops working at once and they cannot sign in anywhere. Every sale they ever took keeps their name on it, which is exactly what you want when you are AnsweredDoes the loyalty discount stack with a coupon?No stacking, ever: the customer gets the better of the two, and a losing [coupon](/docs/promotions)'s use is refunded. Predictable for you, fair for them. AnsweredAn order vanished from the New tab but I never accepted it — where did it go?It aged out of the New window (two hours by default) and moved to Active — which exists precisely so an unaccepted order never falls off your working set. Lengthen the window or enable auto-confirm un AnsweredCan the same person sign in on more than one device?Yes. People belong to the restaurant, not to a machine, so anybody with a PIN can sign in on any device you have paired. The lock after wrong tries follows the person rather than the device, which is AnsweredWhat is the correct flow when we run out of an item mid-order?Cancel with an honest reason (the customer is told), or call and offer a swap before cancelling. Then mark the item sold out so the page stops selling it — stock tracking would have done that for you. AnsweredCan a waiter put a note like no onions on a round before sending it to the kitchen?Yes. On the waiter's phone, press Add to this table, pick the dishes, and use the note box for no onion, less sugar or anything the cook needs to know. The note travels with the round to the [kitchen AnsweredCan the card push a message when the customer is NEAR my restaurant?On Apple passes, up to a handful of geo-locations per plan tier can surface the card on the lock screen nearby. Google retired that mechanism platform-wide — not us. AnsweredA customer says their card still shows the old number — is it broken?Almost certainly not. Cards update in the background, usually within minutes of the stamp landing — and a stamp lands only when the order is COMPLETE (you marked it delivered, or the completion timer AnsweredDoes the system remember my customers' addresses for them?Their own phone does, per restaurant, and that copy never leaves their device. There is deliberately no way to type a phone number and retrieve a person — that would let anyone look anyone up. AnsweredI can't find the abandoned-cart feature in my panel — does it exist?It does — Marketing → the 'Abandoned carts' card, under 'Bring them back'. It opens straight onto its own section: turn it on, choose how long to wait and what to say. When somebody fills a cart, leav AnsweredIs it possible to put a sale aside while somebody goes to the car for cash?Yes. Park it, serve the next person, then pick it back up by name. Nothing has been charged and the kitchen has not been told. Orders that are already with the kitchen but not paid for show in the ope AnsweredCan I schedule menu changes for later?Not on a timer today — changes apply when you save. For predictable windows, per-item time-window pricing exists under promotions (e.g. a lunch price). AnsweredWhat exactly locks when my plan doesn't include a feature?The feature's pages show a lock and its actions refuse politely — nothing breaks, and your data behind the lock is preserved for when you upgrade. AnsweredIs it possible to change prices in bulk without rebuilding the whole menu?Yes. Upload your full sheet with "Add to current menu": every dish already on your menu with the same name in the same category, and not marked Sold out, takes its price, description and photo from th AnsweredCan I cap how much a campaign can cost me?Campaign value is bounded by design: [coupons](/docs/promotions) carry usage caps, prizes are minted single-use, and marketing volume obeys your weekly per-customer cap. Set caps at creation — the pla AnsweredDoes my wallet card put customers' phone numbers in Google's hands?No — the pass carries no name, number or address, and its update mechanism is built so wallet infrastructure never learns your customer list. Structural, not a setting. AnsweredReview-for-reward: is it against Google's rules?Rewarding REVIEWS is fine; rewarding POSITIVE reviews is not. The built-in flow (and its visible warning) rewards the act of reviewing — keep your copy neutral and you're clean. AnsweredHow does a split table close itself?Each bill is charged on its own, and the table closes by itself once every bill is paid and the table's own leftover money is in. If you try to charge the whole table while bills are still open, it re AnsweredSomeone cancelled an order after delivery and the whole managers group got an alert — can I turn that off?No, by design. Cancelling an already-delivered order is the one action that can quietly rewrite money, so the group is told immediately: invoice, amount, who, and the typed reason. Stock and any [coup AnsweredKitchen wants dine-in tickets marked loudly — options?They already are: [dine-in](/docs/dine-in) tickets name the table prominently instead of an address. Kitchens separate the two streams at a glance. AnsweredWhat does the platform cost after the trial?The prices are published — you do not have to ask. The Pricing page on our website lists every plan with its price, and the same list appears inside your panel under Settings → Plan & billing, where y AnsweredDo you keep the address of someone who abandoned a cart?A cart left behind is deleted whole after three days — the row, not just its contents — and immediately if that number goes on to order. The shortest retention on the platform, precisely because it is AnsweredCan I have both delivery and pickup?Delivery is the primary flow today, with dine-in via [table QR](/docs/dine-in) as the second mode. True 'pickup' as its own flow is not a separate option yet — many restaurants run pickup informally t Answered
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