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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Can I put my logo on the printed QR cards?Yes, and it sits above the code rather than on top of it, so it can never cover part of the pattern and break the scan. Turn it on in the QR designer and it appears in the preview; what you see there AnsweredWhat's a realistic redemption rate to expect?Healthy programmes see 20–40% of earned rewards redeemed. Much lower usually means the goal is too far or the reward too weak — tune one, not both at once. AnsweredWhat is the win-back ladder?Three gentle nudges to a customer who has stopped coming, on Marketing → Loyalty & stamps and switched on or off as a group under Marketing → Channels ("Win-back & VIP"). Out of the box they wait 14, AnsweredMy accountant wants the figures in Excel, not PDF.Every month on Reports → Monthly statements has both buttons, built from identical figures. The XLSX is for pasting into your own books — real numbers in the cells, so your formulas work. AnsweredShould rewards expire?A gentle expiry (30–60 days) nudges redemption and caps liability. The wallet card shows the countdown, which itself drives a visit. AnsweredCan I customise the confirmation text?The transactional messages are standardised (they carry the ticket facts and links reliably); your voice lives in marketing messages and [campaign](/docs/promotions) templates, which are fully yours t AnsweredDo cancelled orders count in my revenue stats?No — revenue tiles count non-cancelled orders. Cancelled orders remain visible on the board with their reason, but they don't inflate your numbers. AnsweredIs VAT charged on top of the service charge?VAT sits inside the total with the service charge included, as the law requires, because the charge is part of what the guest pays for the meal. The receipt shows the subtotal, the service charge on i AnsweredMy long menu is slow for customers to scroll — best design?Use one of the text-first designs (Bistro List, Menu Board) or the Category Rail with its sticky category list — all three are built for long menus. AnsweredCan I see the busiest hour of a shift?Yes, on the POS itself. When you open Start the day, the last closed shift is shown for reference with its Z number, what it took, the drawer difference, the note, and the hour of that shift with the AnsweredDoes a restaurant know it came through a channel partner, and can it see what I make?It knows who it pays, because that is who bills it. It cannot see your partner price or your margin anywhere in its dashboard — those live in your portal only. The restaurant's own plan, features and AnsweredCan two phones be linked at once?The platform link is one connection per restaurant. Your own phone continues using WhatsApp normally alongside it — the link is an additional device, not a takeover. AnsweredCan I refund only part of a sale?Yes. Tick the lines that are going back, or type an amount smaller than the sale. You can do it more than once, as long as the running total never passes what the customer paid. The POS tells you exac AnsweredTwo-factor authentication — is it available?Login is protected by captcha and throttles today; the auth provider supports stronger factors and they're on the roadmap. Use a strong unique password — the reset flow is solid. AnsweredIf I open an old Z report, is it worked out again?No, and that matters. The figures are stored exactly as they stood when the shift was closed. A change later to how something is counted must never quietly rewrite a night somebody already counted, si AnsweredIs my restaurant page tracking my customers? What exactly is recorded?First-party visit measurement only — built and run by the platform, no Google Analytics, no ad pixels, no third-party trackers, nothing follows anyone to another website and nothing is ever sold. What AnsweredA guest scanned at lunch and ordered delivery from home that night — did it go to the table?No. The scanned table lives in that browser tab only, for at most four hours, so a later visit through your normal link is an ordinary delivery order. There is also a "Not at a table?" link on the che AnsweredPhone died and orders are flowing — do messages queue?If your link drops, sends fail and are recorded with reasons in the Message centre (and the failure-rate guard may pause to protect you). Orders themselves NEVER stop — the board keeps filling; re-lin AnsweredCan I reset a programme and start over?Support can retire a programme cleanly. Do it rarely and loudly — customers remember confiscated stamps far longer than they remember discounts. AnsweredOur counter is downstairs and the kitchen is upstairs. Will a POS kitchen display system still get the tickets?Yes. The kitchen screen does not need to be near the counter, because tickets reach it through your internet connection rather than a cable. Pair a tablet upstairs as A screen in the kitchen under Set AnsweredCan I export my orders?Yes — 'Export these orders' on the Orders board. Choose your own From and To (up to 31 days at a time, so a whole month fits) and you get a CSV with one row per order: reference, time, status, type, i AnsweredHow often should I count the shelf?Weekly suits most small kitchens, and the day before your big delivery is the easiest habit to keep because you are standing in the store cupboard anyway. Fifteen minutes. If a stock take is throwing AnsweredWhat happens to my subdomain if I cancel?It stops serving your page once the account closes, and the name eventually frees up for somebody else. Rejoining soon after usually recovers it, so tell us before it is gone if the name matters to yo AnsweredHow do I take the whole dining room offline for a private event?Untick "Accepting scans" on each table and Save. Scanning those cards then shows the normal delivery storefront rather than an error. Tick them back afterwards — the same printed cards work again; not AnsweredCan my customers pay by card online when they order, or is it cash only?Payment is on delivery, not online. At checkout the customer chooses cash or your card machine, the choice is recorded on the order, and the delivery ticket tells the rider whether to carry the machin Answered
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