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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Where do customer notes appear?On the managers' ticket and the order detail. [Riders](/delivery-dispatch) see the delivery-relevant parts on their dispatch. AnsweredWhere does an ingredient's cost come from after the first time I type it?From what you actually pay. You type the first cost when you add the ingredient. After that it is the average of your real deliveries, and it moves every time you receive one. Buy a big lot cheaply an AnsweredIs it possible to send different orders to different rider groups?Yes — Settings → Riders & dispatch groups: create a rider group per crew pointed at that crew's [WhatsApp group](/whatsapp-ordering), link each rider to their crew, and assigning that rider re-sends t AnsweredPhotos look different sizes on my page — why?They shouldn't: every upload is squared and resized automatically. If an old item looks off, re-upload its photo — it will be normalised like the rest. AnsweredDoes renaming a choice lose its stock count?Not in the item form — a rename keeps the same underlying record, so the count on the Inventory page comes with it. Removing a choice and adding another does start fresh, because that is genuinely a d AnsweredWhat happens if I hit 1,000 orders before day 15?The banner starts warning at 900 by switching from days to orders remaining. Two weeks of trading rarely reaches it — if you are heading there, that is a good problem and a reason to talk to support e AnsweredThe customer's WhatsApp number was wrong — the confirmation failed. Is the order still valid?Yes — the order stands (it's on your board); only the message failed, and the Message centre shows why. Call the number on the ticket or use the pin to deliver. AnsweredDoes the customer get anything to follow the order, or do they have to keep asking?Every confirmation carries a "📦 Track your order" link to that order's own live status page, plus a link back to your menu. It updates as you move the order along. It is specific to their order — not AnsweredI have several restaurants. Can I see the bookings for all of them?Not as one list, but the count is there. The Branches screen on our website shows today's bookings for each branch in your group, with a total across them, beside the orders and the revenue. Open a br AnsweredHow do I close just for Eid without deleting my hours?Tick Closed on that weekday under Working hours, then untick it afterwards — your times are remembered in the boxes. There is no one-off holiday date switch today. Pair it with a line on your Closed p AnsweredHow late can a customer cancel?Customers don't self-cancel — they message you (their confirmation invites replies) and staff cancel from the board. That keeps kitchen reality in the loop. AnsweredDoes the platform read my WhatsApp chats?No. The link is used to SEND the platform's messages and observe delivery results. Your conversations are yours; message bodies the platform sent are even purged from its records on a retention schedu AnsweredWhat is beat-the-rush?A storefront nudge in your quiet window ('order before 12:30, beat the rush') — display-only, no messages, and it shifts real orders off your peak. AnsweredA customer asked me to delete everything about them. What do I do?Email support with the mobile number they ordered with. Their orders keep amounts and invoice numbers (you need those for tax) but the name, phone, unit, map link, notes and message contents are strip AnsweredI was refused a price below my own partner price. Why?Because it was your first paying restaurant. Pricing below your partner price is allowed once you already have at least one OTHER restaurant on a paid plan — the shortfall gets netted off against your AnsweredDo table QRs work for shisha cafes with outdoor seating?Perfectly — outdoor tables are just tables. Laminate the cards; the scan-to-order flow doesn't care about walls. AnsweredCan my customers track the rider on a live map like the big apps?Not a moving dot, no. What the customer gets is a status page that updates as you move the order along, and a WhatsApp when it is confirmed, on its way with the rider's name and phone, and delivered. AnsweredI have three outlets. Is that one account or three?Three restaurants, one per outlet — own page, own menu and prices, own WhatsApp, own staff, own bill. Nothing is shared between them by accident, which is the point when a price or a phone number chan AnsweredMy statement shows no VAT — is that a bug?No — VAT appears only when a TRN is saved under Settings → Ordering. Without one, documents are titled Invoice with no VAT line; with one, Tax Invoice showing the VAT already inside the totals. AnsweredWhat are the coloured bars at the top of my dashboard?Things that need you now: orders waiting to be confirmed, orders out for delivery, items with no stock, messages that failed in the last 24 hours — each a link to the page that resolves it. Nothing to AnsweredWhy does one order produce three messages?A confirmation to the customer, a ticket to your managers group, and a dispatch to your riders group with the building, unit, phone, the cash to collect and a map pin. A table order produces no rider AnsweredHow do I show spice level or veg labels?Put them in the item description — it renders under the name on every design. Emojis work too, in moderation. AnsweredCan a partner website use a domain I already own?Not today. The address is a short name of your choosing in front of our partner-sites domain, which is yours to pick and yours to keep. It is short enough to print. If a domain of your own matters to AnsweredI ticked 'Card holders only' and now nobody can order it — why?That item is reserved for loyalty-card holders — and if your loyalty programme is off, there is no card for anyone to hold, so checkout refuses everyone. The Menu page shows an amber warning naming th AnsweredI sent a campaign and nothing happened — where did it go?Reports → Message history → the Marketing review tab. Marketing our rules held — a customer reached twice in one week, or a type that always needs approval — waits there for Approve or Discard, with a Answered
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