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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Is a kitchen display screen included, or is it another purchase?Included. A [kitchen display](/features/order-customization-modifiers) system here is a device you pair as a screen in the kitchen, not a separate product with its own price. An iPad, an iPhone, an An AnsweredCan I filter my message history to just one kind of message?Yes — there are filters for status, for the type of message, for the channel (WhatsApp or text) and for which gateway carried it. Fifty per page, newest first, in your own timezone. It is worth learni AnsweredWhy can't I drag my items into a different order?There is no drag handle, but there is a Sort box — on the Add item form and inside Edit on any item. Lower numbers first; equal numbers fall back to alphabetical; blank on a new item means 'put it las AnsweredWhere do I report a suspected data issue?Email support marked SECURITY — it reaches the operator directly and gets priority. Recurring third-party-style security reviews run on the platform; external reports are taken seriously. AnsweredDo failed numbers get retried forever?No — failures are recorded, surfaced, and recently-failed numbers are excluded from marketing automatically. Dead numbers stop costing you reputation. AnsweredWill a building deal tell my customers who else in their tower ordered?No, and it structurally cannot: deals need at least 5 distinct customers in a building, a captain needs at least 3 orders, so no play can point at one household. Losing is not recorded anywhere, and t AnsweredWhy doesn't this month's statement match what I downloaded yesterday?The current month is still trading — its row says "This month so far" for that reason. Download again after month end for the settled figure; past months never move. AnsweredWhy can't my group use a discount code?The group checkout offers no [coupons](/docs/promotions), no round-up, no upsell shelves — one shared bill with a dozen contributors makes a code discount impossible to attribute fairly. Participants AnsweredDoes sending a round take the stock straight away?Yes, the moment it is sent, because the kitchen is already cooking it. If somebody sends more of a dish than you have left, the round is refused and the screen says exactly how many are left, so nothi AnsweredMy Gold member typed a coupon. Did they get both discounts?Never both — whichever is worth more, and if the tier wins, the typed [coupon](/docs/promotions) is handed back unused rather than burnt. Exactly equal? The coupon applies. A stamp-card reward is sepa AnsweredThe Excel import rejected my file — common causes?Almost always: a renamed column header, a price cell containing text ('25 AED' instead of 25), or an options cell with a typo in the format. The error message names the row; fix that row and re-upload AnsweredWhat happens on day 15 exactly?Your page pauses — customers see a courteous unavailable screen — and staff sign-ins land on a card naming the date everything is safe until, seven days later. Subscribe inside that window and you res AnsweredHow do I sell gift cards on my ordering page?Add a menu item, give it a price, and tick This is a gift card. That is the whole setup. Customers add it to the basket like a sandwich, and the code reaches the buyer on WhatsApp once the order is fi AnsweredI have several branches. Can I see all their shifts in one place?Yes. Sign in with your usual email and password at the branches screen, then open the reports across your branches. There are five: every shift with its drawer difference, how the money arrived per br AnsweredHow many photos should I actually bother with?Hero + your top 10 sellers takes you 80% of the way. Text-only designs need none at all — some of the best-converting pages we host are pure typography. AnsweredWhere did the one-line options format go in the item form?It was replaced by ordinary fields. Open Edit on an item, look under 'Choices and extras', and press '+ Add a group': a name, a 'Must pick' tick, a 'Max picks' number, and a row per choice with its ex AnsweredWhy are all my food photos in black and white?The ten designer templates use black & white photography as part of their design, and the default photo setting follows the template. Settings → Branding & logo → Photo style → "Full color" forces col AnsweredCan I give my manager their own login instead of sharing mine?Yes, and please do — Settings → Team (owner only): enter their name and email, and you get a one-time password shown exactly once, which you hand over yourself; they change it after first sign-in. Up AnsweredIs it safe to offer a reward for leaving a Google review?Read the warning on the page first — it sits above the switch, with a separate never-pre-ticked box confirming you read it. The reward is for TAPPING your [review link](/features/automated-review-coll AnsweredHow many notifications can I really put on someone's phone in a day?Android allows three per card per day and enforces it silently — a fourth arrives on the card without lighting the lock screen. The platform counts them: broadcasts may use two, and the third is reser AnsweredDoes the waitlist need a phone number?No. A name and a party size are enough, and Call then just marks them as called. With a number you can let people wait in the car or in the shop next door rather than standing in your doorway, which i AnsweredWhy did my pairing code stop working after a few minutes?A pairing code lasts fifteen minutes and works once, on purpose. Leave the page and it is gone. Make a new one from Settings, The POS: add the device, and the six characters appear big on screen for y AnsweredCan I show the customer's tier on their card?Tier status and its perk are visible in the [loyalty](/features/customer-retention-reordering) surfaces the customer sees; the automatic discount itemises at checkout, which is where it matters most. AnsweredIs it possible to have a dish only my regulars can order?Two tools: a Secret item is hidden entirely and appears only via the unlock code you hand out; a "Card holders only" item is the opposite — everyone SEES it, only wallet-card holders can add it, which AnsweredMy phone stopped sending texts after a couple of days. What went wrong?Nearly always the phone's own battery manager. Android's standard power saving is handled, but Samsung, Xiaomi, Oppo, Huawei and others each add their own on top and those will close a background app Answered
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