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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Will gift cards show up in my reports?The Gift cards page carries the number that matters, Outstanding, which is what you still owe on live cards. Download CSV there gives your accountant every card with what is left on it. At the counter AnsweredIs there a restaurant table management app for my phone?Two halves. The Get Menu POS app on an iPhone or an Android phone, paired as A waiter's phone, opens on the floor and shows every table live: free, open, waiting for the bill, and the next booking. Ad AnsweredCan I use one WhatsApp number for orders and a different one for customers to message me?Yes — that is what the "Orders hand-off number" section is for. The linked instance sends your confirmations and tickets; the hand-off number is where the customer's own summary lands when they tap th AnsweredHow do I add pictures to my dishes?Open the item (or the Add item form), tap the Photo control and press 'Upload a photo' — the image is squared to 800×800 and compressed on your own phone or computer before it uploads, then attached w AnsweredWho actually holds the charity money my customers round up?You do — the round-up is paid to you with the rest of the order, and the platform never receives, holds or forwards any of it. You remit it to the cause you named; customers are told exactly that at c AnsweredDo promotions apply to dine-in orders?Item pricing and bundles, yes. Delivery-specific mechanics (free-delivery thresholds) naturally don't. [Dine-in](/docs/dine-in) has its own perk set on top. AnsweredCan I turn off the riders' group messages if I self-deliver?Point the [riders' group](/delivery-dispatch) at the same group as managers, or a one-person group of yourself — the dispatch (with its mark-delivered link) still gives you the one-tap close from the AnsweredHow do I change my page's colours?The Theme gallery. Its lower half is 57 [colour presets](/docs/design), each drawn as a small preview of a storefront — press Preview to see one on your real menu without saving, then Apply. If nothin AnsweredWhy is my click count lower than I expected?Two deliberate filters: WhatsApp's preview fetch is not counted as a tap, and the same person tapping repeatedly within an hour counts once. The number never overstates interest. AnsweredCan an option take money OFF the price?No — an option's price is what it ADDS, and a negative is refused when you save. Use a [coupon](/docs/promotions), a bundle price or a lower base price for a discount. This is deliberate: the whole mo AnsweredCan I use a domain I already own instead of the address you gave me?Yes. Settings → Your own web address, owner only. Your menu is then served on your own domain and everything — orders, WhatsApp, the lot — works exactly as before. Your Get Menu address keeps working AnsweredNothing has been charged to my card on pay-as-you-go yet. Is it broken?Almost certainly not. Pay-as-you-go does not charge per order — days accumulate and your card is charged only once the balance passes a small threshold. Under it, days simply roll into the next one. T AnsweredCan I see which tables order most?Table names ride every dine-in order, so the [orders board](/docs/orders) filtered by table tells the story. The happy-table draw also uses live table activity. AnsweredCan customers abuse the first-order offer with new numbers?A new number is a new customer to the system — that's the honest edge of the mechanic. Keep the offer margin-safe and treat abuse volume as a signal you'll see in the numbers. AnsweredCan I limit a coupon to one specific customer?[Coupons](/docs/promotions) are code-based; today the binding to a person is the code's secrecy plus single-use. For per-person automatic value, the loyalty auto-apply reward IS bound to the customer' AnsweredWill SMS cover my kitchen and rider tickets too?No, and it cannot. Those go to WhatsApp GROUPS and a group has no [text-message](/docs/sms) equivalent — there is nothing to send a group ticket to. The SMS lane only ever covers the one-to-one messag AnsweredWhy can't I edit stock in the item edit form?Deliberate: stock belongs to the Inventory page where counts, movements and alerts live together — editing counts casually inside item saves caused mistakes, so the two were separated. AnsweredCan I connect my card machine to the POS?Not today. The cashier keys the amount into the [card machine](/pos-hardware), reads approved or declined, and taps the matching button on the POS. Under Settings, The POS you can record the machines AnsweredCan the platform suggest which items to pair?The pairing engine learns from your actual order patterns and surfaces real combinations; you approve what shows. Your data does the thinking. AnsweredCan I switch off just one kind of automatic message without switching everything off?Yes — Marketing → Channels: thirteen kinds of message, each with its own WhatsApp and wallet tick boxes. Untick both on a row and that promotion goes silent while everything else carries on. Changes a AnsweredWhere do I find the restaurant software price before I sign up?On the pricing page of the Get Menu website, which reads the live prices, so the number you see there is the number you are charged. There are three ways to pay: a monthly plan, the same plans priced AnsweredWill the partner flyers show my prices or yours?Only a price you have set yourself, and never ours. Give a package a price on the Pricing tab and the flyers say 'from' that figure in your own currency. Set none and no price appears anywhere on them AnsweredCan I take a gift card at the counter?Yes. [Gift card](/docs/gift-cards) is one of the ways to pay on the Charge screen. The cashier types the code and the amount, and the balance comes down when the sale goes through. If money is later g AnsweredWhat's the single highest-ROI promotion to start with?The first-order welcome offer plus 'goes great with' pairing on your top three mains. Both sell to people already on your page — no message costs at all. AnsweredWhat is a house account for?A company or a regular who runs a tab and settles later. You give the account a name and a credit limit, staff pick it as the way to pay, and what they spend is added to the account. A charge that wou Answered
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