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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Does marking 'preparing' message the customer?No — 'preparing' is internal. Customers hear on confirmation, dispatch, delivery and cancellation. That balance keeps their chat useful, not noisy. AnsweredWhat does a guest have to fill in to book?How many people, a day, a time and a name. That is all that is required. A WhatsApp number and one line of notes, a birthday, a high chair, a window seat, are offered and optional. There is no account AnsweredHow do I add a new cashier?Settings, The POS, under People at the POS. Type their name, choose what they may do, and give them four numbers. Sell is a plain cashier. Sell and approve discounts is a manager, who can also give mo AnsweredDoes pausing my marketing also stop order confirmations?No, and they are deliberately separate. Your marketing brake stops [campaigns](/docs/promotions), win-back messages and nudges on every channel at once, including anything already approved. Order conf AnsweredWhy did my customer get the confirmation in seconds but the group ticket took longer?Sends are paced a few seconds apart deliberately — burst-sending is what gets numbers flagged. The order of messages is stable: customer, managers, [riders](/delivery-dispatch). AnsweredA waiter clocked in at nine but only started at ten. Can I fix it, and will it look like I hid something?You can fix it, and it will not look hidden. Open Reports → Hours worked, find the row and press Correct. Change In to ten, write a Note saying why, and press Save the correction. The row is permanent AnsweredIf the apps bring me customers, why bother with my own ordering page?Because an app gives you an order, not a customer. It keeps the phone number, so you cannot follow up, cannot give a stamp and cannot message them again. An order on your own page gives you all three, AnsweredCan I sell a hundred card for ninety?Yes. On the item, fill Card value with a hundred and set the Price to ninety. Leave Card value blank and the card is simply worth what they paid. Selling a card for a little less than it holds is the AnsweredWe renamed table 12 to "Terrace 3" — will old tickets change?No — past orders keep the name that was true when they were placed; only new scans use the new name. The printed card keeps working too: renaming never changes the code, only "New code" does. AnsweredEverything says "Connected" but no customer is getting messages — where do I even start?Settings → WhatsApp → Message history, filter Status = failed, and read the red line under the newest rows: it names the real reason in plain words. If those rows say "paused" rather than "failed", se AnsweredMy QR code colours were refused — why?A phone camera would struggle: the code must be darker than its background and differ by at least 4:1 — the designer shows your live contrast and refuses on save rather than after a print run. The fou AnsweredWill I get a warning before something sells out?Yes, if you set one: on the Inventory page give the item an alert level, and the moment an order takes the count below it your managers' group gets one message — once, on the crossing, not on every or AnsweredCan a customer pay half in cash and half by card?Yes. On the Charge screen add a line for each way of paying and put an amount on each. The POS refuses anything under the total and says exactly how much is short, and works out the change when the ca AnsweredWhat happens to stamps when a customer changes phone number?Stamps follow the WhatsApp number. If a regular changes numbers, ask support to merge — it is a support action so the ledger keeps its integrity. AnsweredCan I price the mystery box differently on weekends?Change its price like any item when you want — or run a time-window price on it. The mystery is in the contents, not the price. AnsweredThe card failed on renewal day. What happens now?The devices stop on the day the paid period ends, and we try the card once a day for a week after that in case it recovers on its own. If it does, everything starts again with nothing for you to do. I AnsweredDo I pay extra for the card customers keep on their phone?It is part of the [loyalty](/features/customer-retention-reordering) features in your plan rather than a separate purchase. If your plan does not include it, that card screen in Marketing is greyed ou AnsweredMy invoice says AED but my card was charged in my own currency. Which one is correct?Both, and they are answering different questions. The price is agreed in dirhams and the invoice is a UAE tax document issued against a UAE tax number, so the document is in AED — restating a tax docu AnsweredWhat is 'Bring it back' and how is it different from deleting a dish?Retiring keeps the dish's history and lets past customers vote for its return — one click restores it, and you can message the voters when it lands. Deleting throws all of that away. AnsweredWhat does the middle SMS setting 'only if WhatsApp fails' actually do?It sends a text only when the [WhatsApp message](/whatsapp-ordering) could not be delivered — the customer's number is not on WhatsApp, or your WhatsApp link had dropped at that moment. Nothing is sen AnsweredI own a domain already. Can my menu be on it instead of your address?Yes — Settings → Your own web address, owner only. Your menu then serves on your own domain and everything else is unchanged: same orders, same board, same WhatsApp messages. Your Get Menu address kee AnsweredHow do the weather promotions decide to fire?Real local weather rules — a heat trigger, a rain trigger — checked platform-side. You define the message and the rule; the sky provides the timing. AnsweredIs there a way to chase customers who ordered exactly once and never came back?Yes, under the win-back ladder on Marketing → Loyalty & stamps there is a tick called Rescue customers who ordered once and never came back. It has its own number of days, its own optional [coupon](/d AnsweredWhy did I get a WhatsApp about low stock?You (or a manager) set a low-stock threshold on a tracked item — the crossing alert is sent once as the count passes it. Adjust thresholds on the Inventory page. AnsweredI picked my brand colours for the QR card and it refused to save. Why?Two rules, refusals rather than silent corrections: the code must be darker than its background (light-on-dark codes fail on plenty of phones), and the pair needs at least 4:1 contrast. The designer s Answered
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