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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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What is the secret menu actually for?Regulars, staff meals, influencer codes, quiet experiments — items only reachable through a special link you hand out. They order like normal items once unlocked. AnsweredWhat size should my logo be, and what formats work?Square — PNG, JPG or WebP up to 2 MB; 800×800 is the sweet spot, under Settings → Branding & logo. On the Photo Hero layout you will also want a header photo: a wide 3:1 crop, 1600×533 or bigger. AnsweredCan I put the POS on one branch first and see how it goes?Yes, and it is what we would suggest. Buy the add-on for the busiest branch, run it for a month, and use what you learn to set the others up in an afternoon each. Nothing about the other branches chan AnsweredDo you sell or share customer data?No. Customer data exists to run YOUR restaurant's orders and [loyalty](/features/customer-retention-reordering). It is not sold, not pooled across restaurants, not advertising fuel. AnsweredIs the Z report available in Arabic?Yes. The point of sale runs in English or Arabic, and the report prints in whichever the machine is set to. Receipts and [kitchen tickets](/features/order-customization-modifiers) follow the same sett AnsweredMy manager can't reconnect WhatsApp — is that a bug?No — creating or re-linking the connection, changing the orders number and editing group IDs are owner-only, refused with a clear message. Managers still refresh status, read history and handle held m AnsweredWe run a busy shawarma counter with a queue at lunch. Is this a quick service restaurant POS or is it built for table service?It does both, and the counter side is built for speed. A quick service [restaurant POS](/pos-online-ordering) here is three taps: tap the dishes, press Charge, take the money, and the change is worked AnsweredCustomer typed the wrong building — how do I fix the order?Call them (their number is on the ticket), agree the correction, and note it in your managers' thread. The order record keeps the original as typed — the audit trail beats silent edits. AnsweredDoes the app get told when its rider has picked up the order?For some apps, yes. Once an order is marked ready, a Picked up button appears beside it on the Delivery apps page. For Talabat, foodpanda and Keeta pressing it is sent to the app. Deliveroo, Careem an AnsweredHow does the referral credit show up?As referral credit on the card and a minted single-use reward when the friend's first order delivers. The settlement is exactly-once — a cancelled first order pays nobody. AnsweredAre there discounts for annual payment?Where an annual price is offered, the Pricing page shows it — there is a monthly/annual switch on it, and each plan's yearly figure appears when we publish one. What the panel bills is monthly: the ca AnsweredHow do I pick the app orders out of my orders export?By the Notes column. In the orders CSV from the [orders board](/docs/orders), an app order carries the app's name and the app's own order code in Notes, so a filter on that column finds them. On the b AnsweredCan I close a shift when sales are still waiting to be sent?You are warned not to, and you should not. Until a sale has gone up, that money is only written down on the machine, so the [Z report](/docs/pos) would be missing it. Leave the tablet on the wifi for AnsweredCan customers search my menu?The designs built for big menus include search; on the compact designs categories do the navigating. If your menu passes ~80 items, prefer a search-bearing design. AnsweredHow do I change the message customers see when we're closed?Settings → Closed page: a message up to 120 characters plus three colours (blank keeps your layout's default). Use "Preview closed page ↗" to check it — the preview works while you are open and only s AnsweredCan my manager download the orders as a spreadsheet, or is that owner only?Owner only. Managers see every order on the board all day, so nothing is hidden from them; what is reserved is turning the orders into a file, because a file can be forwarded or lost with a laptop. Th AnsweredHow do customers find my delivery fee before ordering?The fee is shown the moment they pick their building at checkout, before they confirm — no surprises at the door. AnsweredWill adding my own domain end my free trial early?Only if you are actually buying it. A paid add-on makes you a paying customer from that day, with no order cap and no end date — and the page warns you before you ask, not afterwards. Waiting until th AnsweredGDPR/PDPL — who is responsible for what?You are the business collecting from your customers; the platform processes it to provide the service, with retention, erasure and isolation built in. The legal pages state the split plainly. AnsweredCan I share the booking page link directly on Instagram?Yes. The booking form lives at your own address followed by /book, and the Book a table button on your ordering page goes there too. The page itself is kept out of search results on purpose, so a dire AnsweredThe guests changed their minds about splitting. Can I undo it?Yes, while nothing has been paid. Open the table and change the split: moving between By item and Evenly rebuilds the bills, and tapping a dish on a bill takes it back off. Everything unassigned stays AnsweredI run a cloud kitchen with two brands — one account or two?Two — one page per brand, which keeps menus, prices, WhatsApp identities, staff and bills cleanly apart. That is how branches work here too: each one is its own restaurant on Get Menu. If both are you AnsweredMy managers group has thirty people in it, including part-timers. Is that a problem?It is worth trimming. Every order ticket lands in that group with the customer's name, phone number, address and what they ordered, and the [riders](/delivery-dispatch) group gets the dispatch with a AnsweredAn online order was cancelled after the kitchen had already cooked it. What happens to my ingredients?Cancelling on the [orders board](/docs/orders) puts the recipe's ingredients back on the shelf once, and puts any counted dish back too. That is right when the food was never made. When it was already AnsweredWhy will the POS not let me type more than the total on the card machine button?Because only cash can be over. If the card machine took the exact amount and somebody types more, the difference would come out of your drawer as change against money the card never paid. So overpayin Answered
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