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Why was my campaign held instead of sent?

7 August 2026
Get Menu team ANSWERED5 October 2026

One of three reasons, printed on the row: the customer would pass your weekly cap, two campaigns picked the same person in the same week, or it is an abandoned-cart reminder to a customer who has never messaged you (a reminder to someone who has messaged you before sends by itself). It waits on the Marketing review tab for Approve & send or Don't send.

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