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Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Can the office that orders lunch every week charge it to their house account on my ordering page?Not today. A house account is spent at the counter: your cashier picks House account on the Charge screen and chooses the company from the list. On your ordering page the only balance a customer can u AnsweredWhere do I start with restaurant stock control if I have never done it?Smallest useful step first. Open Menu, then Inventory, and count the two or three dishes that genuinely run out, such as the cheesecakes you made this morning. Live with that for a fortnight. Then add AnsweredIs the POS a different system from my online orders, or the same one?The same one. One menu, one set of prices, one [stock count](/features/real-time-stock-control), one customer list and one set of reports, with the counter as another way of taking an order. That is w AnsweredWhy did the cash drawer not open on the waiter's phone?On purpose. A drawer opens where it is, in front of whoever is accountable for it. If a waiter's phone popped the drawer at the counter, it would sit open in an empty room with nobody watching it. Onl AnsweredIs the POS price the same outside the UAE?The price itself is one platform price, but two things change. It is charged in your own billing currency rather than converted behind your back, and VAT follows your country: five per cent inside the AnsweredSomebody on the waitlist gave up and left. Do I delete them?Press Left on their row. They drop below the people still waiting and stay on the record, which is worth having: how many walked is a real number about your Friday night. Nothing is deleted, and the r AnsweredHow do I give a customer their money back?On the POS open Find a sale and search by the receipt number, an amount, or the last four digits of their phone. Tick the dishes going back, then a manager picks their own name and types their own fou AnsweredCan a recipe include a sauce we make in a batch?Not as a recipe inside a recipe. What restaurants do instead is add the batch as its own ingredient, say Garlic sauce in millilitres, cost it yourself from what goes into it, and use that in the dishe AnsweredEveryone keeps saying round. What is a round?One trip to the kitchen. The waiter picks the dishes and presses Send to kitchen: that is round one. Mains twenty minutes later is round two, dessert is round three. Three rounds, three [kitchen ticke AnsweredIs table management a separate product I have to buy?No. Restaurant [table management](/docs/tables-service) is part of your plan. Settings → Tables & QR ordering holds the table list, and Floor plan draws the room. The same tables carry your QR codes, AnsweredThe kitchen has run out of a dish. Can they flag it themselves?Yes, straight from the kitchen screen. It is one of the three things that screen does, alongside ticking dishes and pressing Ready. Nothing on it can cancel, discount, refund or take money, which is n AnsweredCan I count only part of my store cupboard?Yes. In the Stock-take panel on Menu, then Ingredients & suppliers, type what you counted beside each ingredient and leave the rest completely blank. Blanks are left alone. So you can count the fridge AnsweredWhy does an app order show a dish name I never use?Because that product code has not been matched to one of your dishes yet. An unmatched line is kept exactly as the app wrote it, so your kitchen still gets the right food, but it carries their wording AnsweredCan my accountant have a proper tax invoice rather than a receipt?That is the only thing we issue. Every charge produces a numbered tax invoice on company letterhead with the tax number, the period, the amount before tax, the tax line and the total, downloadable as AnsweredPeople keep mishearing gift card codes over the phone.The codes are built to survive that. They are eight characters from an alphabet that leaves out the pairs people confuse, so there is no zero against a letter O and no one against a letter I. Customer AnsweredIs there a list of every message you might ever send in my restaurant's name?Yes. Open Reports → What we can send. It lists every message type that can go out under your name: what triggers it, the exact wording you last sent, and whether it is switched on. It is the screen to AnsweredCan I download my POS sales as a spreadsheet?Yes. Reports, Shifts and the POS has a Download CSV link that gives one row per shift for the dates you picked, and it opens in Excel or Numbers. If you want a row per order instead, use Export these AnsweredDo tips show anywhere in my reports?Tips taken at the counter are on the Z report of the shift. Open Reports → Shifts and the POS, pick the dates and open a shift: tips sit next to gross sales, refunds and net sales, so the cashier who AnsweredDoes a guest pay a delivery fee when they order at the table?No. A table order has no address step and no [delivery fee](/delivery-dispatch). Whether your minimum order applies at the table is your choice, under Settings → Ordering in the Dine-in section, along AnsweredIs there a checklist so I do not miss a step?Yes. Settings, then Getting started. It is the same list we would read to you, each row linking to the screen that finishes it, and it works out what you have already done from your real data rather t AnsweredDo gift cards run out?Only if you say so. When you issue a card by hand the Valid for box starts at twelve months and takes one to sixty, or zero for no end date at all. Cards written by a rule use that rule's own expiry, AnsweredWhat do I do with a booking when the guests arrive?On Orders → Reservations & waitlist press Seat on their row and pick a table beside the button. Use No-show after a reasonable wait, and Cancel when they ring to cancel. Anything you get wrong has an AnsweredDoes a gift card pay the delivery fee too, or only the food?The whole total. On the summary step of checkout the customer types the code into Gift card code and presses Use, and the card pays as much of the total as it can hold. The total is worked out first w AnsweredDoes Get Menu take the card payment?No. Your [card machine](/pos-hardware) takes the money exactly as it does today. The POS records how each sale was paid so your reports and your drawer add up. That is what the payment buttons under S AnsweredHow do I know how many covers I have booked tonight?Open Orders → Reservations & waitlist. The three figures at the top are the bookings for the day you are looking at with the covers counted, how many are booked ahead, and how many are waiting at the Answered
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