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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Will a waiter know that table 6 is promised at eight?Yes, if you gave the booking a table. On the Tables screen a free table shows its next booking in copper: the time, the name and the party size, from three hours before until an hour after. So nobody AnsweredWe are a bar and people want to keep a tab open all evening. Does a bar POS here do that?Yes, through tables. Add a few tables named Bar 1, Bar 2 and so on under Settings → Tables & QR ordering, and put them in an area called Bar. On the POS, tap the table to open a tab, add the drinks, a AnsweredCan the POS work as a plain restaurant cash register on day one, cash only, and grow from there?Yes. Under Settings → The POS, press Set up cash and card in the How people pay section and you have the usual buttons at once. Open the day with a float, sell with cash, and count the drawer note by AnsweredCan I write a note about why the drawer is out?Yes, and it is worth doing. There is a box on the closing screen asking what happened tonight, with an example such as giving the wrong change at lunch. Whatever you type is kept with that shift and s AnsweredThe app cancelled an order after we started cooking. What happens here?The app tells us and we cancel it on your board with their reason written against it, unless it has already gone out as delivered. It is recorded in the messages list on the Delivery apps page too, so AnsweredWe only have the wifi router the landlord gave us and it drops a few times a day. Will a cloud based point of sale cope with that?Yes, because the sale is written on the device first and sent to us second. When the wifi drops the cashier keeps selling, the change is worked out on the device, and a green line says the sale is saf AnsweredCan I use a gift card to say sorry to a customer?You can, though store credit usually fits better. Credit is put against their phone number so only they can spend it, and the reason stays on their record where you can read it later. A [gift card](/d AnsweredHow long does it take to train a cashier?Minutes, not days. A cashier taps their name, types four numbers, taps dishes, presses how the customer paid and hands over the receipt. The things that need thought, such as giving money back or canc AnsweredOur Deliveroo orders never get a ready signal from us. Is something broken?No. Deliveroo publishes no ready signal at all, because it times its [riders](/delivery-dispatch) from its own model, so nothing is sent and nothing is wrong. Talabat, foodpanda, Careem, Keeta and Gra AnsweredThe drawer is short. What should I do?Count again first, because a miscounted fifty is the usual answer. If it is still short, close anyway and write what you think happened in the note box. Do not adjust the figure to make it balance. A AnsweredIf I change a price on my dashboard during service, when does the POS see it?Within about a minute. Cloud based restaurant POS systems keep the menu in one place rather than on each machine, and every paired device refreshes itself from that copy. A sale already in the basket AnsweredA customer phoned to ask how much is left on their gift card. Where do I look?Open Marketing → Gift cards and click the code in the All cards list. The card opens with what is left on it, its expiry and its status, and a movements table showing every step: issued, topped up, re AnsweredMy dashboard says forty orders today but my statement says thirty-eight. Which one is right?Both, and they are counting different things. Order counts on the Dashboard include every order, cancelled ones too, while revenue there counts only orders that were not cancelled. The [monthly statem AnsweredWho is allowed to close the shift?Anybody signed in can close a normal shift. You count the drawer note by note on the closing screen, and the POS shows what should be there, what you counted and the difference. A manager is needed fo AnsweredIs Get Menu a full restaurant management system, or only online ordering?It has grown into the whole restaurant. The ordering page and the WhatsApp messages are where it started. Today the same account also runs the POS at the counter, tables with a drawn floor plan and a AnsweredCan a tier give a one off coupon when somebody reaches it, rather than a discount forever?Yes. Each of the three tiers on Marketing → Loyalty & stamps gives one of three things: status only, a [coupon](/docs/promotions) code on reaching it, or a percentage off every order automatically. A AnsweredDoes marking a dish sold out tell the delivery apps?Yes, for dishes you have matched, and for the apps that accept it. Switching a dish off on your Menu page or marking it off on the POS stock screen sends the change out to every connected app that can AnsweredThe supplier dropped off a case I never ordered and I want to keep it. How do I get it onto the shelf?Write it its own [purchase order](/docs/stock-suppliers). On Menu → Purchase orders create a new order for that supplier with just that line, the quantity and the price on the invoice. Mark it as sent AnsweredCan somebody pay part of an order with a gift card and the rest in cash?Yes. On your ordering page the card comes off the total and the rider collects the difference at the door. At the counter your cashier takes part on the card and the rest in cash or on the [card machi AnsweredCan I reopen a shift after I have closed it?No. A closed shift is a finished record, and the [Z report](/docs/pos) keeps the figures exactly as they stood when somebody counted, signed and banked. If new arithmetic could be applied to a closed AnsweredCan a customer drop back down a tier?Only if the orders that put them there are cancelled. Tiers are recalculated from completed orders every time rather than stored, so the level always matches the real history. In day to day use nobody AnsweredCan I look at the POS screens while I am still on the free trial?Yes. Every POS screen in your dashboard is open during the fifteen day trial, so you can add devices, people, printers, stations, [gift cards](/docs/gift-cards) and house accounts and see exactly what AnsweredWhat happens to my numbers if I stop using you?Take them with you before you go. Orders download as a CSV from the orders board, POS sales and shifts download from Reports, hours download from the hours report, and [monthly statements](/docs/repor AnsweredI have several branches. Can I see which ones are running short?Yes, if your branches are grouped. Sign in with your usual email and password and open the branches screen: each restaurant shows how many ingredients are short, alongside its orders and revenue, with AnsweredHow do I stop people sharing reward codes?Use the other redemption mode. On Marketing, Loyalty and stamps, choose apply automatically at their next checkout instead of sending a single use code. The reward is then tied to the customer's own n Answered
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