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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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I marked an order delivered but the customer says the rider has not arrived yet. Can I undo it?Delivered is almost the end of the road. From Delivered the only move is to Cancelled, and only the owner can do that, because the stamps, the [coupon](/docs/promotions) and the review request have al AnsweredHow does the cash drawer know when to open?Each way of paying has a tick called Opens the cash drawer. Cash has it on, a [card machine](/pos-hardware) does not. When a sale is charged with something that carries the tick, the POS sends the pul AnsweredIs store credit better than giving cash back?Usually. The money stays in the restaurant, the customer has a reason to come back, and you have a written record of the apology. Cash back ends the relationship politely. Credit continues it. Where t AnsweredDo gift cards work alongside my coupons?Yes, and the order matters. The total is worked out first with any coupon, loyalty reward or member discount already in it, and the [gift card](/docs/gift-cards) then pays as much of that total as it AnsweredDo I have to mark orders delivered for stamps to work?No. Orders you mark delivered earn straight away, and two timers catch the ones nobody closed. Both sit on the Loyalty and stamps page under When an order counts, and both are in minutes. Set them to AnsweredHow do I record it when a company pays their bill?Open Settings, then House accounts, click the account name, set What to Payment received, fill Amount and put the transfer reference in the Note box. Press Record. Their balance comes down and the pay AnsweredIs there a joining fee or a setup charge?No. There is the plan and, if you want the counter, the yearly POS add-on. Nothing is charged for setting the restaurant up, for adding people, for a kitchen screen or for support. What you see on the AnsweredCan I do the stock-take on my phone standing in the cold room?Yes. The dashboard works in a phone browser, so open Menu → Ingredients & suppliers and go to the Stock-take panel. The number already on the shelf is shown in grey beside each box, so you see the dif AnsweredHow many customers can one message on the card reach?Up to 500 cards at a time, and one message a day. On the Broadcast tab of the loyalty card screen under Marketing you pick who gets it, and the live count tells you how many cards match; over 500, the AnsweredCan I write my own wording on an earned gift card message?Yes. Your words to the customer on the rule replaces our sentence with yours, up to three hundred characters. Never type the amount, the code or the expiry yourself, because all three are added for yo AnsweredCan I see the day's takings without closing the shift?Yes. The closing screen has a section called The day so far: sales, how they were paid, refunds, cancelled sales, discounts given, and what should be in the drawer. Looking changes nothing, so a manag AnsweredWhy is an app order missing from my shift figures?Deliberately. The app took the money from the customer and owes it to you, so nothing was handed over at your counter. The shift figures and the closing report count what the counter actually took, an AnsweredWe moved the furniture around. Do I start the plan again?No. Open Floor plan, drag the tables to their new places, press Save the plan. Every table keeps its name, its scan code, its seats and its whole history. The devices pick up the new room on their nex AnsweredDoes the Z report print at the end of the shift?Yes, on your [receipt printer](/pos-hardware), at the moment you close, in whichever language the machine is set to. There is also a button to print a reading part way through without ending the shift AnsweredCan I print a sheet to count with a pen?Yes, for dishes. Press Stock sheet (CSV) at the top of Menu, then Inventory. It gives you the category, the dish, the price, whether it is counted, how many are left, the alert level, how many sold to AnsweredCan I sell a bottle of water that is not on my menu?Yes. The selling screen lets you type something in by hand: a name, a price and a quantity. It goes on the receipt and into the day's takings like anything else, so a counter never has to say no. Two AnsweredDo I need a designer to make the QR cards for my tables?No. Settings → Tables & QR ordering → QR design & print pack does it. Pick one of the four [colour presets](/docs/design) or set your own code colour and background, write the caption under the code, AnsweredCan my manager approve a refund from their own phone, or do they have to walk over to the counter?They walk over, and that is deliberate. When a refund needs approval, a box appears on the cashier's device, the manager taps their own name and types their own four numbers, and the refund is recorde AnsweredI switched on orders for later. How far ahead can a customer book, and how soon?You decide both on Settings → Ordering rules under Orders for later. Days ahead sets how many days into the future the calendar shows, and Earliest slot sets how many minutes from now the first slot c AnsweredCan one order earn more than one reward at once?It can, up to five. That cap exists for the per amount spent rule, where a very large order against a small amount per stamp could otherwise produce a pile of rewards from a single sale. In normal use AnsweredCan I see who took each sale?Yes, that is what the four numbers are for. Every sale carries the person who rang it up, and refunds, voids and drawer movements carry the manager who approved them. Reports, Shifts and the POS lists AnsweredHow does the kitchen know a ticket came from an app and not from our own page?On the [orders board](/docs/orders) the line names the app and says the money was paid to the app. On the kitchen screen an app order that is still waiting for an answer shows Accept the order and Ref AnsweredWhy will the POS not let me void a paid sale?Because a void would quietly undo a payment and leave the drawer and the report telling different stories. Money that came in has to go back out as a refund, with its own reason, its own approver and AnsweredIs the QR menu just a PDF to read, or can people actually order from it?They order from it. A scanned QR menu opens your live menu with photos, [descriptions](/features/interactive-digital-menu) and option groups, and the guest adds dishes and checks out from their seat w AnsweredWhich plan do I need for loyalty and stamps?The stamps programme and its rewards are on Pro. The card your customers keep on their phone starts one step earlier, on Growth, so a Growth restaurant can have the card without running a full stamps Answered
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