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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Do I sign up separately for WhatsApp, stock and the POS, or is it one account?One account. Signing up gives you the ordering page, the dashboard and [every feature](/features) your plan includes, and WhatsApp is linked from inside it by scanning a QR code under Settings → Whats AnsweredDoes table service work when the internet drops?No, and the screen says so instead of pretending. [Counter sales](/docs/pos) queue on the device and go up on their own, but tables live on Get Menu so that every device sees the same room: a round se AnsweredDo the cooks need a PIN for the kitchen screen?No. A device paired as a screen in the kitchen goes straight to the board with no sign in, because a cook with wet hands should not be typing numbers. Anything that needs a name behind it, taking mone AnsweredCan I start with one tablet and add more later?Yes, and it is the sensible way. Start with the busy counter, learn it for a week, then add a [kitchen screen](/features/order-customization-modifiers) or a waiter phone when you know what you want fr AnsweredDoes the report show what each way of paying took?The Z report does, line by line: cash, card machine, [gift card](/docs/gift-cards), store credit, house account and anything else you have set up, each with how many sales and how much. The shifts CSV AnsweredWe forgot to close a table overnight. Is it still there in the morning?Yes. The floor shows open tables from the last day and a half, so last night's table is still waiting for you. Charge it, or have a manager cancel it with a reason. Something older than that drops off AnsweredA customer orders on Talabat and also on my own page. Are they one customer in my list?No. An app order does not create a customer, because the apps hand over a masked number rather than the person's real one. Orders on your own page create and update the customer, earn stamps and can b AnsweredA customer's checkout failed because a dish sold out while it sat in their cart. Can I say sorry automatically?Yes, with the sold out apology. When a checkout fails for that reason, a customer who has ordered before can be sent a small single use code with an explanation. Each customer can hold one live apolog AnsweredHow long do I have to accept an order from an app?Not long. Most apps give you a couple of minutes before they treat silence as a refusal, which is why Accept orders on arrival exists on each app's card. With it ticked we say yes the moment the order AnsweredHow are purchase orders numbered?Each one gets its own number for your restaurant, PO-1, PO-2 and so on. They never repeat and they are never reused, so the number on your own paperwork always finds the same order. You can see them a AnsweredWhat does the platform know about people who browse but never order?Pages viewed, where they arrived from, the country, browser, device and a visit count against a random first-party identifier. No name, no phone number — a visitor becomes a named person only by placi AnsweredDo I have to stop taking online orders while I set the counter up?No. Your page keeps taking orders the whole time. Adding devices, people, printers and stations changes nothing a customer can see. The only visible moment is when the counter starts selling, and even AnsweredWhat happens to my saved card details?They never reach us. Card details are typed on our payment provider's own page and we only ever hold a reference to the card, which is why the Update card button opens a page that is not ours. It also AnsweredCan I send a company a statement of what they owe?Yes. The statement is on the account page: every sale with its order number, every payment and every correction. Download CSV on the House accounts page gives you the same thing as a file you can emai AnsweredI want to reward the regulars who order every week without giving everybody a discount. What is the tool?Three fit, and they stack. Stamps under Marketing → Loyalty & stamps give a reward after a set number of orders, and only the people who reach it get it. An Every Nth order reward under Marketing → Of AnsweredI only sell online and have no counter. Do I still need the POS add-on for gift cards?Yes, after the trial. The Gift cards, Store credit and House accounts screens belong with the counter, so they are greyed out with Needs the POS add-on until the add-on is on. They are fully open whil AnsweredIf I set a message type to 'always', does the customer get two messages?Yes, genuinely two — one on WhatsApp and one as a text. That is what always means and it is worth being deliberate about it. Most restaurants use it for the order confirmation, where a second copy is AnsweredIs a first order discount automatic, or does the customer have to type a code?Either, your choice. For a code, make a coupon such as WELCOME10 under Marketing → Coupons and put it on your page and your flyers; the customer types it at checkout. For no code, open Marketing → Off AnsweredDo I need the POS add-on before I can connect Talabat?No. Connecting the apps and answering their orders works from the dashboard on any plan. The [kitchen screen](/features/order-customization-modifiers) is part of the POS add-on, so if you want your co AnsweredCan guests who scanned the table QR code split the bill themselves on their phones?No. A guest who orders from the QR code on the table pays the way you set for [dine in](/docs/dine-in), and any splitting is done by staff on the POS. Open the table, press Split the bill, and split b AnsweredI run a small cafe with one counter. Is this too much software for me?No. Most restaurant point of sale systems are built for chains and feel that way. This one is built for a place with one counter and a few people on it. You can use the selling screen, cash, a printer AnsweredWhat does drawer out by mean?It adds up the difference between counted and expected across every closed shift in your date range. A small figure across a busy week is normal. A large one, or one that is always short and never ove AnsweredGoogle Maps link refused as too long — which link does Get Menu want?The short one from Google Maps' Share button. Open your restaurant on Google Maps, press Share, then Copy Link — it starts with https://maps.app.goo.gl/ and is about 35 characters. The link in the bro AnsweredWhat is included in the Starter plan?The everyday running of the restaurant: your ordering page and its designs, the menu with options and photos, stock counts, the [orders board](/docs/orders), riders and dispatch, buildings and deliver AnsweredI buy from a wholesaler and the price changes every week. Will my food cost keep up?Yes, as long as you receive deliveries through [purchase orders](/docs/stock-suppliers). When a delivery arrives, open it on Menu → Purchase orders and type the cost per unit from the invoice beside e Answered
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