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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Can I tell whether my loyalty programme is paying for itself?Yes, from the Reports tab of the card screen in Marketing. The number to watch is what card holders spend against everybody else, along with orders placed after somebody added the card. If those two a AnsweredCan I keep my own copy of the drawer count?Yes. The closing screen has a copy button that puts the whole count on your clipboard as plain text, ready to paste into a message or a notes app. The [Z report](/docs/pos) also prints, and the same f AnsweredIf I sell the last biryani at the counter, does it stop selling online?Yes, on the dishes you track. One set of counts covers the counter and the ordering page, so a dish that runs out at the counter goes [sold out](/features/real-time-stock-control) on your page at the AnsweredDoes the POS print receipts in Arabic?Yes. Choose the language under Settings, The POS, Printing and receipts. Arabic prints as a picture rather than as letters, because a [receipt printer](/pos-hardware) cannot join Arabic letters up cor AnsweredIf the price of milk goes up, do all my dishes update?Yes, on their own. An ingredient has one cost, and every recipe using it is worked out from that cost. Receive one dearer delivery of milk and every latte, every karak and every dessert with milk in i AnsweredCan my manager see the billing screen?No. Plan & billing is owner-only, and a manager who opens it gets a plain notice rather than a blank page or an error. Two other things refuse managers by name: cancelling an order that has already be AnsweredMy drawer was short last night. Where do I start looking?Reports, Shifts and the POS. Every shift shows what should have been in the drawer, what was counted and the difference. The should be figure is the float, plus the cash the sales took, minus cash ref AnsweredMy trial ran out and I subscribed a few days later. Did I lose anything?No, as long as it was inside the week after. Everything is kept during that window and comes back on untouched. Loyalty cards customers are already holding keep their stamps throughout as well. AnsweredCan I try a design on my real menu before customers see it?Yes — preview it against your own live menu rather than a sample one, which is the only way to find out whether your dish names and photo shapes actually suit it. Nothing changes for customers until y AnsweredI only want the counter, not the ordering page. Is there a plan for that?Not today. The POS is an add-on to a plan rather than a product on its own, and the plan is what holds your menu, your prices, your stock and your reports. In practice the page costs you nothing to le AnsweredHow do I give my staff a free meal or a discount at the counter without messing up my figures?Use the Discount button on the selling screen. It takes a percentage or an amount and always asks for a reason, and a manager types their own four numbers to apply it. The reason is stored on the sale AnsweredCan I stop a house account without deleting it?Yes. Open the account and press Close the account. A closed account can no longer be charged at the counter and the POS says so plainly to the cashier. Its statement stays readable, and Reopen brings AnsweredHow do I stop a house account running up too much?Set Limit on the account. The moment a sale would take them past it the counter refuses, and tells your cashier what the limit is and what is already owed. Zero means no limit at all, which is right f AnsweredIs there a cheaper price if I pay for a whole year?Yes, on most plans. Settings → Plan & billing has three tabs — Monthly, Annual and Pay-as-you-go — and the Annual tab shows the same plans priced for a year with what each one saves against paying mon AnsweredCan I turn the automatic yearly renewal off?Yes, from Settings, Plan and billing, in the panel called The POS. With it off, the devices simply stop on the paid until date unless you renew before, and the same four reminders still reach you. You AnsweredThe gift card does not cover the whole bill. What do I do?Put the card's remaining balance on the [gift card](/docs/gift-cards) line and the rest on cash or the card machine. Type more than the card holds and the POS refuses and tells you exactly what is lef AnsweredWhat does Minutes to prepare actually promise?It is the time we tell the app you need once an order is accepted, and it is what they use to decide when to send a rider. Anything from 1 to 180 minutes, and it starts at 20. Set it honestly. Too low AnsweredCan I start on pay-as-you-go and move to a monthly plan later, or the other way?Either direction, from Settings → Plan & billing. The screen quotes what you will pay or be credited before anything happens, and you choose whether it takes effect immediately or at your next renewal AnsweredI rang up the wrong order and the ticket printed. How do I undo it?If it was not paid for, a manager voids it with a reason and the void is recorded. If it was already paid for, it is a refund rather than a void, because those are different events with different mone AnsweredWho on my team is allowed to connect, pause or disconnect a delivery app?The owner or a manager. Every connect, pause, disconnect, hand typed order and dish match is recorded with who did it and when. That matters on a screen that decides whether orders can reach your kitc AnsweredCan a table pay half now and half later?No. A charge has to cover what is owed on that table or that bill, and the screen tells you exactly how much is short. That is what splitting is for: make a bill for the part somebody is paying now, t AnsweredI picked a new colour preset and my page looks exactly the same. Why?Most likely your layout brings its own colours. The template designs carry their own fixed palette by design, so a preset has nothing to change on them; presets apply to the classic and photo-led [lay AnsweredDo I have to be in the restaurant to set the counter up?Only for the last step. People, printers, stations, ways of paying and the [floor plan](/docs/tables-service) are all set from your dashboard, which is a browser page you can open anywhere. Pairing ne AnsweredI cancelled a purchase order by mistake. Can I bring it back?No. Once an order is received or cancelled it is closed, and a closed order stays closed so that a delivery can never land on the shelf twice. Create a new one instead. Open Menu → Purchase orders, ch AnsweredWhy was my promotion held for approval instead of going out?Because the same customer was matched by more than one promotion at once. Rather than sending them two or three things in a row, the system holds the pile and asks you which should go. It is the one p Answered
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