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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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What is worth doing on my first day with the POS?Four things, in this order. Add your people under Settings, then The POS, so every sale carries a name. Pair one device and sell one real item on it. Open a shift with the change that is actually in t AnsweredI run several branches on the apps. Can I watch them together?Yes, if your branches are grouped. The branches screen shows each restaurant with how many app orders it took in the last day, beside its own orders and revenue. It is the quickest way to spot a branc AnsweredI am not in the UAE. Do I still pay UAE VAT on my subscription?No. Restaurants billed outside the UAE are invoiced at zero VAT, and the rate is written onto each document when it is issued rather than worked out fresh each time it is opened — so a document alread AnsweredDo I need stamps switched on for earned gift cards to work?Only for one of the five rules. Loyalty cards completed counts full sets of stamps, so it needs your [stamp card](/features/customer-retention-reordering) running. Orders completed, days they have ord AnsweredDoes my dashboard revenue include counter sales?Yes, and it excludes cancelled ones, exactly as it does for online orders. If you want the counter on its own, Reports, Shifts and the POS separates it out and puts your average counter sale next to y AnsweredWhat does Fill to par do?It writes the order for you. Open the Fill to par line on the New purchase order panel and every ingredient below par is listed with the quantity needed and its last known cost, ready for you to edit. AnsweredIf I replace my menu from a spreadsheet, do I lose my recipes?Yes, so plan for it. Add to current menu changes nothing. Replace menu rebuilds every dish as a new record, and recipes stay with the old ones, so your new dishes start with no recipe and no [food cos AnsweredSomebody filled a cart and never ordered. Do you keep that?Briefly, and it is handled more strictly than anything else. A cart that never became an order is deleted outright after a few days — the whole record, name and phone included — rather than being blan AnsweredHow far back can I look at shifts?As far as you like, by setting the From date at the top of the page. It shows up to two hundred shifts at a time, which is months of trading for most restaurants, and the CSV covers whatever range you AnsweredCan waiters see tonight's bookings on their phone without asking the host?Yes, once a booking has been given a table. A free table on the floor shows its next booking on the tile in copper, with the time, the name and the party size, from three hours before until an hour af AnsweredHow do I set the delivery time my customers are promised?Settings → Ordering rules, the field called Delivery ETA in minutes, anywhere from 5 to 480. It is quoted in the confirmation message and on the customer's status page, so treat it as a promise in wri AnsweredWhere can I see everything I pay you in one place?Settings, Plan and billing. Your plan and its price, the POS panel with its paid until date, every tax invoice with a download link, any credit notes, and the card on file. If you are on pay as you go AnsweredWhat happens if I retire an ingredient I no longer buy?It drops out of the lists you pick from, so nobody can add it to a new recipe or a new order by accident. Nothing is deleted and its history stays where it is. Bring back puts it in use again, and add AnsweredDoes an order from my ordering page show on the kitchen screen as well as on WhatsApp?Yes, if you have paired a kitchen screen. Every order from the ordering page appears on it as a ticket alongside counter sales, table rounds and [delivery app orders](/docs/delivery-apps), in the orde AnsweredI changed the restaurant's phone. What do I have to redo?Three things, all under Settings → WhatsApp. Link the new phone: press the link button, open WhatsApp on the new phone, go to Linked devices and scan the QR, then wait for the badge to say Connected. AnsweredIs there an app my customers have to download for loyalty?No, and that is the point. There is no restaurant loyalty app to install and no account to make. Customers add your card to their phone from a link after they order, and it sits alongside their other AnsweredWhat is the difference between restaurant management software and a POS?A POS takes the sale at the counter. Restaurant management software is everything around it: the menu, the prices, stock, staff, reports, customers and your ordering page. Here they are the same syste AnsweredDo voided sales just disappear?No. A void is recorded with the reason, the manager who approved it and the time. The number of voids and their value are on the [Z report](/docs/pos) for that shift, and on Reports, Shifts and the PO AnsweredHow do I make a QR code menu for my restaurant without a separate QR code menu generator?It is built in. Add your tables under Settings → Tables & QR ordering and each one gets its own scan link the moment it exists. Press QR design & print pack, pick colours, a caption and a card style, AnsweredCan I see who pressed what on an order, if two staff argue about it?Yes. Tap the order number on the board to open the order's own page. Under the money breakdown is a timeline of every recorded change: who moved the order to which status, when, and the reason given f AnsweredWhich layout should I use for a very long menu?One of the text-led designs or the one with a sticky category rail. Long menus die on [layouts](/docs/design) built around big photographs — the customer scrolls past forty images to find the biryani. AnsweredA guest wants to move their booking to Saturday. Can I edit it?There is no edit button today. Cancel the old booking with the Cancel button on Orders → Reservations & waitlist, then add the new one with the Book form at the bottom: name, people, when, phone and a AnsweredWhat does a restaurant loyalty program look like from my customer's side, start to finish?They order once, and a few hours later they get a WhatsApp inviting them to add your loyalty card to their phone. Every completed order earns a stamp under the rule you set on Marketing → Loyalty & st AnsweredCan customers earn stamps on how much they spend instead of per order?Yes. On Marketing, Loyalty and stamps, choose per amount spent and fill the AED per stamp box. A setting of 20.00 gives a 60.00 order three stamps. There is a cap of five rewards from any single order AnsweredDoes the POS price go up when I add a second counter?No. It is one yearly price for the whole restaurant. Two POS machines, a [kitchen screen](/features/order-customization-modifiers) and three waiter phones cost the same as one tablet. That is delibera Answered
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