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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Can I print a mid service reading without ending the shift?Yes. The closing screen has a button for exactly that. It prints the day so far and leaves the shift running, which is useful at a shift change or before somebody banks a bundle of cash. Nothing is co AnsweredCan you read the texts on the phone I pair?No. The phone is handed messages to send; it does not send us your inbox and there is no screen anywhere showing your personal messages. What we record is what we asked it to send and what it reported AnsweredCan I have a food ordering app for my restaurant without paying somebody to build one?You do not need an app. Your [ordering page](/ordering-system) works on every phone in a browser, and there is nothing to install on either side. A food ordering app for restaurants has to be download AnsweredCan I run a loyalty programme and a coupon campaign at the same time?Yes. They are separate and they do not fight. The one rule worth knowing is that an automatic tier discount never stacks with a typed [coupon](/docs/promotions): the customer gets whichever is worth m AnsweredCan my accountant have a login that only shows the reports?There is no reports-only role today. The two roles are owner and manager, and a manager login made under Settings → Team sees the dashboard, the statements and every report, along with the orders and AnsweredI have been sent a credit note. Does that mean my invoice was wrong?Not necessarily — it means something was reversed after its invoice had already been issued. Invoices are never edited or deleted once numbered, so the only honest way to undo one is a second document AnsweredCan people order on WhatsApp by messaging me instead of using the page?Ordering happens on the page, and WhatsApp carries the messages around it. After checkout the customer can tap a WhatsApp button that sends their own order summary to the hand-off number you set under AnsweredWhat do I plug the cash drawer into?The printer. A cash drawer works here the way it does with any [POS system](/pos-online-ordering): the drawer cable goes into the receipt printer, and the POS sends the pulse when a sale is taken with AnsweredWhere do I see how many stamps my customers are holding?On the Reports tab of the loyalty card screen in Marketing. It shows cards issued, how many holders you have, rewards earned and redeemed, and what card holders spend against everybody else. Stamps st AnsweredOur staff take an hour's break. Do they clock out and back in again?Either works, but the tidy way is to stay clocked in and put the break on the stretch. A break here is a number of minutes taken off the worked total, not a second clocking. A manager opens the row on AnsweredWe go through hundreds of takeaway boxes and bags. Can I track packaging as well as food?Yes. Add boxes and bags as ingredients on Menu → Ingredients & suppliers, counted in pieces, with the price you pay per piece and the supplier you buy them from. Then add one box to the recipe of each AnsweredWhat actually happens on the day my trial ends if I have not subscribed?Your page stops taking orders and shows customers a courteous temporarily-unavailable screen instead of your menu — no error pages, no broken links. Everything you built waits: menu, settings, custome AnsweredI set Minutes to prepare to 45 but the app shows 30. Why?Some apps clamp the prepare time to their own limits, and that is their choice rather than a fault. We send the number you set, anywhere from 1 to 180 minutes, and the app decides what it will accept. AnsweredDoes a guest ordering on the table QR code pay the service charge?What they pay at their own checkout is the price your [ordering page](/ordering-system) showed them, with no service charge on it. The charge belongs to the tab on your POS, so if a waiter adds a roun AnsweredHow many stamps should a reward cost?Between five and ten works for most restaurants. The Loyalty and stamps page takes anything from 2 to 100, but a goal a regular cannot reach in a month is a goal they forget. Work it out from how ofte AnsweredWhat reasons can I give when I refuse an app order, and does the customer see them?Four: kitchen too busy, something has run out, closing early, or other. We pass the reason to the app in its own wording, and the order is cancelled on your board at the same moment. What the app show AnsweredWill I pay a slightly different amount each month because of exchange rates?If you are billed outside the UAE, yes, slightly. The agreed price in dirhams does not change; what changes is the rate on the day, so the amount in your own currency can move a little either way. The AnsweredIf my plan payment fails, do I lose the POS as well?No, and that is deliberate. Your web dashboard locks while the plan is unpaid, but you paid for the POS separately, so the machines at the counter carry on selling and everything they take is safe. Th AnsweredWhat actually happens when my weekly message cap is reached?Further marketing for that customer is held rather than sent, and it waits for you rather than quietly disappearing. The Marketing review screen shows what is held and how old the oldest is, and nothi AnsweredWhat does Should be there mean on the closing screen?It is the cash the POS expects in the tray: your float, plus cash sales, plus money paid in and cash handed in from tables, minus cash refunds and anything paid out. Card sales are not in it, because AnsweredCan I take store credit back once I have given it?Yes. Type a minus amount in the same Add credit form. Only an owner or a manager can do that, and credit can never go below zero. The adjustment sits on the ledger with your name on it like everything AnsweredCan I compare this Ramadan with last Ramadan?Yes, with two statements. Reports → Monthly statements keeps the most recent 24 months, newest first, so download the XLSX for both months and put the Daily sheets side by side. The numbers are real n AnsweredDo counter sales and online orders share the same order numbers?Yes, one run of numbers for the whole restaurant. A counter sale draws the next number the same way an order from your page does, so your reports, your invoices and your accountant see one sequence ra AnsweredWill I still need my spreadsheet for staff hours?No. People [clock in](/docs/staff-hours) and out on the counter with the same four numbers they sign in with, and Reports, Hours worked gives you every stretch, breaks taken off, and a total per perso AnsweredCan a guest change or cancel their own booking?Not from the page. The thank you screen tells them to call you if plans change, which for a table of four is the honest answer. You cancel it in one press on Orders → Reservations & waitlist, and Undo Answered
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