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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Can I refund a sale from last week?Yes, within thirty days. Find a sale on the POS looks back thirty days and searches by receipt number, amount, or the last four digits of the customer's phone. The sale itself never disappears either AnsweredThe guests moved to a bigger table halfway through. What now?Move the tab, do not start a second one. Open the table, press Move, then tap the free table they went to. Everything travels with it: the rounds, the kitchen tickets and any bills already made. A tab AnsweredIs there an online ordering system free to start with, or do I pay before my first order?You start free. The trial is 15 days of the full product, up to 1,000 orders, and no card is asked for. Your ordering page, your menu, WhatsApp messages, stock and reports are all there from the first AnsweredMy message history says 'transport not recorded' on older rows. Is something broken?No — we only started stamping which gateway carried each message from a certain point onward, and we deliberately did not go back and fill in the older rows with a good guess. A guess and a fact in th AnsweredWhere do I see the POS price before I commit to anything?Two places, and they agree. Our pricing page carries the figure publicly, and Settings, Plan and billing carries it inside your own dashboard in the panel called The POS, showing the price before VAT AnsweredWe only deliver, no counter and no tables. Does this work as pizza delivery software on its own?Yes, and you can ignore the counter entirely. Your ordering page takes the orders, Settings → Condominiums & delivery fees holds the buildings and their fees, and the [orders board](/docs/orders) with AnsweredIf a customer earns a gift card, do they also get their loyalty stamps on that order?Yes. The two do not get in each other's way. Stamps accrue on the order the way your loyalty programme says, and the earned card rule is checked separately when the order completes. One of the five ru AnsweredCan account credit be paid back to my card instead?Credit reduces future invoices; it is not paid back out. If you need money returned to the card rather than credited, say so to support before it is applied — putting it back afterwards is a different AnsweredWhat restaurant POS hardware do I actually need to buy before I switch the counter on?Less than you might think. The app runs on an iPad or iPhone and on any Android tablet or phone, so a mid range tablet is enough for a POS that sells. For paper you need a thermal receipt printer on y AnsweredHow do I count the drawer at the end of the night?Press Close the shift. The screen shows a tile for each note, 500 down to 5, plus one for coins. Tap a tile and type how many of that note you have. Counted adds itself up as you go, next to Should be AnsweredWhat does 'Accept orders on arrival' do on the app card, and should I tick it?Ticked, we say yes to the app the moment an order lands and tell it your Minutes to prepare, so nobody has to watch a tablet. Unticked, every order waits for somebody to tap Accept on the Delivery app AnsweredWhat is the difference between being a channel partner and an affiliate?An affiliate introduces restaurants and is paid for the introduction; the restaurant is our customer and pays us. A channel partner holds the relationship — they set what their restaurants pay, they a AnsweredWhat is store credit and when should I use it?[Store credit](/docs/gift-cards) is money you put against a named customer, found by their phone number. Use it when an order went wrong, when you want to apologise, or when a refund is better kept in AnsweredCan a customer use one gift card more than once?Yes. A card holds a balance, not a single use. Spend forty of a hundred card and sixty stays on it for next time. Click the code on the Gift cards page and you can see every movement with the order nu AnsweredOne of my restaurants has not claimed its account. What should I do?Chase the invite — until it is claimed, nobody on their side can sign in, and the account sits waiting. Restaurants onboarded by a partner are given a much shorter runway than an ordinary self-serve t AnsweredIf I switch on a rule today, do all my regulars get a card at once?No. A new rule counts from today. Somebody who has already ordered on two hundred days does not wake up to a pile of cards, they get the next one they earn. That is deliberate, because finding out oth AnsweredWe do a weekend market stall as well as the shop. Can I take a second tablet there with the same POS?Yes. Pair another device under Settings → The POS and take it with you, because there is no limit on devices and no charge per device. It works like a POS for a food truck: mobile data or no signal at AnsweredCan I change the split after somebody has already paid?You can keep adding bills by item, but you cannot switch to an even split and you cannot change how many ways once a bill is paid. The screen says so rather than quietly renumbering money that is alre AnsweredA customer bought a gift card at my Marina branch. Can they spend it at my Downtown branch?No. Each branch is its own restaurant here, and a [gift card](/docs/gift-cards) is a balance held by the restaurant that issued it, so the code is only known at the branch that sold it. The same is tr AnsweredI run a pizza place with half and half toppings and a long list of extras. Can a pizza POS here handle all those options?Yes, because the POS sells from the same menu as your ordering page, and every dish carries its option groups. Set them up on the dish under Menu: a Size group marked Must pick, an Extras group with a AnsweredIf I set a restaurant up for them before they claim it, what can I see?Everything in the dashboard while it is unclaimed, which is what setting it up means and why their menu and hours are already there when they arrive. The moment they accept the invite and choose a pas AnsweredAn order is on the app's tablet but never reached us. Where do I look?Open Settings, then Delivery & dine-in, then Delivery apps. The app's card shows when the last order came in and any error it returned. Orders from the apps lists the recent ones with their state, and AnsweredHow does a cook know an order is running late?By colour, read from two metres away. A brand new ticket has a green edge and a JUST IN badge for its first minute. Every ticket shows a target of 8:00. Past about five minutes the clock turns amber, AnsweredSomebody pressed Ready too early. Can it come back?Yes. Press Bring back the last one on the kitchen screen and the order returns to the board with its dishes unticked. It exists for the moment a cook says Ready and then sees the chips still in the fr AnsweredDoes a discount at the counter need a manager?Yes. A cashier can open the discount screen and see exactly what it would do, and cannot apply it. A manager picks their own name and types their own four numbers, and the discount is recorded against Answered
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