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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Friday is our big delivery. How do I know what to order on Thursday without walking round the store?Do the stock-take first, so the shelf is honest. Open Menu → Ingredients & suppliers on your phone, go to the Stock-take panel, type what you counted beside each ingredient and press Save the count. T AnsweredOne part-timer works at both my branches. Do I add her twice?Yes. Each branch is its own restaurant here, with its own list under Settings → The POS → People at the POS, so add her at each branch with a PIN. The PIN can be the same four numbers at both if that AnsweredDo cancelled orders really count on pay-as-you-go?Yes, and it is stated before you choose the plan rather than discovered afterwards — you have to tick an acknowledgement that says so. The reasoning is that an order consumed the work whether or not t AnsweredHow do I stop paying and close things down?Settings → Plan & billing, owner only, has the option to stop. Your page keeps taking orders until the end of the period you have already paid for — you do not lose days you bought — and then stops ta AnsweredDo counter sales show up in my monthly statement?Yes. A counter sale is an order like any other, so it counts in your dashboard revenue, your [monthly statement](/docs/reports) and your orders export, all from the same arithmetic. There is no second AnsweredHow do I record cash taken out of the drawer to pay a supplier?On the shift screen, under Money in and out of the drawer, choose Paid out, type the amount and say what it was for. It comes off what the drawer should hold, so the count at the end still balances. M AnsweredIs it recorded when I download my own figures?Yes, every statement download is recorded, and so is every export containing customer details. That is deliberate and it protects you: if somebody with a login takes a copy of your customer list, ther AnsweredCan I pair two phones so one is a backup?One phone per restaurant. Pairing a second replaces the first and the old one stops sending. Two phones sharing one queue would either duplicate every text or race each other for them, and neither is AnsweredCan I send a message to everybody who has my card?Yes, from the Broadcast tab of the card screen in Marketing. One short line goes onto the cards you choose, and their phone can show it. Ninety characters, up to five hundred cards at a time, one broa AnsweredCan I send something on the anniversary of a customer's first order?Yes. The anniversary note marks a year since a customer's first order with you, and it ships off until you switch it on under Marketing → Loyalty & stamps. There are no birthdays, deliberately, becaus AnsweredCan the POS talk to my card machine directly?Not yet, and we would rather say so than promise it. Today every restaurant's machine is typed by hand: the cashier keys the amount on the machine, reads the answer, and the POS records how it was pai AnsweredHow many locations can I set for the message customers get when they pass my restaurant?It depends on your plan: one on Starter, three on Growth and seven on Pro. You set them on the Wallet & loyalty passes page, on the Card design tab, under Locations & lock-screen triggers, each with a AnsweredThe company says one line on their house account statement is not theirs. What can I do?Open Settings → House accounts and click the account. The statement lists every sale with its order number, every payment and every adjustment, newest first. Take the order number to Find a sale on th AnsweredCan I give a free dessert when the cart goes over a hundred?Yes. Open Marketing → Offers, press Add rule and choose the type Free or discounted item over a cart amount. Set the amount to 100, pick the dessert, set its price to zero or to a discounted price, an AnsweredCan I see which cashier closed each shift?Yes. The shifts table names who opened it, who closed it and which machine it ran on. Every sale, refund, void and discount also carries the person behind it, which is why each person gets their own f AnsweredCan customers who order through Talabat join my loyalty programme?Not from those orders. Stamps are counted against a customer we know by their phone number, and a delivery app hands over a masked number rather than the real one, so an app order creates no customer AnsweredWhat does Growth give me that Starter does not?The selling tools and the paperwork. Coupons, offers, bundles, tracked links, your message history, invoices and statements, dine-in with [table QR codes](/docs/dine-in), and the loyalty card your cus AnsweredWhy was my QR code colour rejected when I saved it?Contrast. The colours you picked did not leave enough difference between the code and its background for a phone camera to read reliably, so the save is refused rather than allowed through. A code nob AnsweredCan I stop a promotion that has already started going out?Yes. Pausing your marketing takes effect immediately and applies to messages that were already approved and waiting, not just to future ones. Everything sits as pending and resumes if you switch back AnsweredI have three branches. Do I buy the POS three times?Yes. Each branch is its own restaurant here, with its own menu, prices, staff and bill, so each one that wants a counter buys the add-on for itself. Within a branch the price covers as many devices as AnsweredMy branches are in two countries and the totals are not added together. Is that a bug?No, it is deliberate. Adding an amount in one currency to an amount in another produces a number that looks like money and is false. You get one total per currency with a note saying why, and a select AnsweredMy card expires next month. Will everything just stop?Not without warning. We email you well ahead — roughly two months before, by default — telling you which card is about to expire and that replacing it takes one visit to Settings → Plan & billing. An AnsweredDoes a gift card sale count as an order?Yes. A [gift card](/docs/gift-cards) on your ordering page is a menu item, so buying one makes an ordinary order that shows on your board and in your numbers like any other. At the counter it is an or AnsweredCan I mention a gift card in a promotion message?Yes, write it like any other offer. Do not type a code into a campaign, because a code sent to a whole list is money handed to whoever reads it first. Send people to your ordering page where the [gift AnsweredThe grill screen is full of drinks. Can I fix that?Yes, with stations. Set them up under Settings → The POS → Printing & receipts, then set Who cooks it on each dish under Your menu. Buttons across the top of the kitchen screen then read Everything, G Answered
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