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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Do I need separate restaurant inventory management software?No. Restaurant [inventory](/features/real-time-stock-control) management is part of Get Menu and sits on the same screens as your menu, so a dish, what it uses, what it costs you and how many are left AnsweredWe have a private event on Friday. Can I block the booking page for that night?Not for one night on its own. The booking page does not read your hours or count covers; it records what the guest asks for and shows it to you, so a Friday booking would still land on Orders → Reserv AnsweredWhere do the prices on a partner's own website come from?The same prices set in the portal's Pricing tab — the ones that actually bill the restaurant. There is deliberately no second price list attached to the website, because two lists eventually disagree AnsweredCan I go back to paying monthly after buying a year?Once the year has actually started, yes, at the boundary like any plan change. In the window where the year is paid for but has not begun yet, the screen refuses and says why instead of letting you cl AnsweredWhat is the credit notes tab on my billing page for?It is empty for almost everybody, and that is the normal state. A credit note only appears if a charge is reversed after its invoice was already issued. It is a separate document with its own number r AnsweredDo I need a card saved before I can switch the POS on?Yes. It is charged the day you add it, so a card has to be on file first and your plan has to be active. If either is missing, the panel on Settings, Plan and billing says which one and points you at AnsweredWhat is the streak message, and will it upset a regular who misses a week?A streak congratulates a customer for consecutive weeks with a delivered order, at milestones you set, with 4, 8 and 12 weeks as the defaults. Nobody is ever told they broke a streak; the message only AnsweredA payment failed but my page is still taking orders. Should I do something?Yes, but there is no emergency. Your card is retried automatically, you are emailed, and Settings → Plan & billing tells you exactly which state you are in and what happens next. That screen carries t AnsweredHow do I get the grill and the juice counter to print separately?Add a station for each place that cooks, under Settings, The POS, Printing and receipts. Give each its printer address and how many copies it needs. Then on each dish, pick who cooks it. One order bec AnsweredHow does the affiliate programme work?You get a link, you share it, and a restaurant that signs up through it is attributed to you. You are paid for restaurants that actually go on to pay us. There is a portal where you see your links, wh AnsweredTwo friends joined a table that had already ordered. Can I merge the tables?Yes. Open one table, press Merge and pick the other. Its rounds are added after the ones already there and keep their order, and the emptied table closes with a note saying which table it joined. Merg AnsweredHow do I compare pay as you go with a monthly plan now that I have a counter?Count your orders for a month, including cancelled ones, and multiply by the pay as you go rate on your billing screen, then compare with the monthly price of the plan you want. [Counter sales](/docs/ AnsweredHow do I cancel a sale that has already printed?If it was not paid for, a manager voids it with a reason. If it was paid for, it is a refund rather than a void. Either way the sale stays on record, marked, with the reason and the person on it. Sale AnsweredAs a channel partner, do I have to buy licences up front?No. Nothing is bought in bulk, there is no minimum, no commitment and no stock to carry. Your partner price is simply a price we have given YOU rather than the public one, and it is the same whether y AnsweredWho else finds out when a customer earns a gift card?Your managers group is told, with the amount and the code, so nobody first hears about it from a customer at the counter. The customer gets a [WhatsApp message](/whatsapp-ordering) with the reason, th AnsweredCan my team practise before we go live?Yes. Open a shift, ring a small item, take it as cash, print or show the receipt, then give it back as a refund and close the shift. Your team sees the whole path in ten minutes. Everything you do is AnsweredI run a small bar. Does bar and restaurant inventory management work for spirits I pour by the measure?Yes. Add each bottle as an ingredient on Menu → Ingredients & suppliers and count it in millilitres, not in bottles, so a 700 ml bottle goes on the shelf as 700. Then on Menu → Recipes & food cost giv AnsweredA waiter took cash at the table. How does that reach the drawer?The waiter carries it and hands it in, and the hand in is recorded against them on the shift. A waiter's phone will not open the counter drawer, on purpose: a drawer should open where it is, in front AnsweredDoes the POS mean more work for my kitchen?Less, if you let it. Orders from the counter, from your [ordering page](/ordering-system) and from the delivery apps all arrive on the same kitchen screen, so the kitchen watches one screen instead of AnsweredDo channel partners get a website of their own?Yes, free, and it takes about a minute. Your portal has a Your website screen: enter your brand name, pick a short web address and give your WhatsApp number, and you have a live page carrying your nam AnsweredIs VAT included in the price I see, or added on top?Added on top, and it says so beside every figure on the plan chooser rather than appearing as a surprise on the invoice. Note this is the opposite of your own menu prices, which are VAT-inclusive — di AnsweredSomebody swears they never got their confirmation. Where do I check?The message history, under Reports. Find the order, read the row: it will say sent, failed with the reason in plain English underneath, held, paused, or that there was no channel to send on at all. Th AnsweredDo app orders take my stock down?Ingredients do, always, because the recipe comes off the shelf with any sale. Dish counts come down only for lines you have matched to one of your dishes. If a count would go below zero we leave it al AnsweredCan I change the font for the whole page, headings included?Body text only. Open the Theme gallery, scroll to The look and pick one of the twelve families under Storefront font, then press Save the look. Headings keep the font of the theme you applied, and tha AnsweredDoes an allergy note stand out on the kitchen screen?Yes. When the order's note mentions an allergy, the ticket lifts it into its own warning line above the dishes instead of leaving it buried under one of them. Other notes still print beside the dish t Answered
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