Community
Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Is this a cloud based restaurant POS, or does everything run on the device?Both, on purpose. Prices, stock, tables, staff and reports live with us, so every device and your ordering page agree with each other. The device keeps its own copy of the menu and its own record of w AnsweredWe are a small hotel restaurant. Can guests charge meals to their room with a hospitality POS like this?There is no room charge feature as such, but [house accounts](/docs/gift-cards) come close. Set up an account per room under Settings → House accounts with a limit, and the cashier picks House account AnsweredCan I speak to a person before I decide?Yes. Write to hello@getmenu.ae or message us on WhatsApp at +971 54 582 2608 and ask whatever you like, including the awkward questions. You can also start a trial without a card and look around first AnsweredI am looking for free restaurant inventory software. Is stock an extra charge with you?No. Dish counts, ingredients, recipes, food cost, suppliers, [purchase orders](/docs/stock-suppliers), stock-takes and waste are included in every plan, from the smallest upwards, and there is nothing AnsweredMy cashier took a sale on store credit and now the cash count is short. Did she do something wrong?No, and the count is not short. A sale paid with store credit, a gift card or a house account does not open the drawer and does not add to the cash your staff count at closing, because no cash came in AnsweredDo I have to count note by note, or can I type one total?Either. Tapping through the note tiles is quicker than it sounds and it catches your own miscounts. If you have already counted on paper, put the whole amount in the coins tile instead and be done. Th AnsweredHow do I know nothing is stuck on a device?The device's own settings show how many sales are waiting to go up, and the selling screen shows a line whenever that number is above zero. When it says nothing is waiting, everything that device has AnsweredCan I test it in one branch before rolling it out everywhere?Yes, and please do. Each branch is its own restaurant here, so one can run the counter while the others carry on exactly as they are. A month in one branch tells you what your staff actually struggle AnsweredCan I remind guests shortly before their table time?Yes. Settings → Tables has a setting called Remind guests before their booking: off, 15 minutes before, or 30 minutes before. The guest gets a short WhatsApp with the table time, the party size and th AnsweredCan I change the closing line on my receipts for Ramadan and put it back afterwards?Yes, whenever you like. Open Settings → Printing & receipts and edit A closing line of your own under What the receipt says, then press Save. The panel beside the form shows exactly what will print, b AnsweredIf I upgrade in the middle of a month, do I pay for both plans?No. The screen quotes the exact difference before you agree to it — the part of the new price covering the days left in your current period, and nothing for days you already paid for. You also choose AnsweredWhat kind of reward actually brings people back?Something they can picture. A free karak, a free dessert, a dish by name. A percentage off reads as maths and gets ignored. A free item also costs you the food price rather than the menu price, which AnsweredHow does a customer check how many stamps they have?On the card on their phone, which shows the live count and updates itself when a stamp lands. They do not have to open anything or ask your staff. When a reward is ready the card shows that too, with AnsweredSomebody sent me a link to "claim" my restaurant. Is that real?It is, if a partner or reseller set the account up for you — that is the invite that hands it over, and until you accept it the restaurant cannot take a single order, so there is nothing to be gained AnsweredDoes the kitchen display screen cost extra?No. A screen in the kitchen is one of the three kinds of device you can pair, and the same yearly price covers it. It shows tickets from the counter, from waiter phones, from your ordering page and fr AnsweredDo I need to be online to open the drawer?No. The drawer and the printer are wired to your own counter, not to the internet. Selling, printing and drawer pulls all keep working with the router off. The only thing waiting for a connection is t AnsweredCan I send a second round while the first is still cooking?Yes, that is ordinary service. Press Add to this table, pick the dishes, Send to kitchen again. The kitchen gets a separate ticket for the new round and the older one stays where it was. Each round is AnsweredDo app orders use my own order numbers?Yes. An app order takes your next order number like any other, which is what makes one board possible. The board line names the app it came from, and in your orders export the Notes column carries the AnsweredWhat does They asked for the bill actually do?It turns the table amber on every device and puts it under Waiting on you, so whoever is nearest goes over. It is a mark on the table, not a note on one phone. Sending another round clears it again, b AnsweredDo I have to write a recipe for every dish?No. A dish with no recipe simply moves nothing off the shelf and shows no [food cost](/tools/menu-cost-calculator). Start with your ten best sellers, because that is where nearly all your spend is, an AnsweredWe are slammed. How do I stop app orders for an hour?Press Pause (refuse orders) on that app's card and we refuse everything it sends until you switch it back. Be clear what that is: it stops orders reaching your kitchen, it does not close your shop ins AnsweredIs the POS menu the same menu as my ordering page?Yes, one menu. Change a price in your admin and both change. The device keeps a copy so it can sell without wifi, and it refreshes that copy when it syncs, so give a device a moment online after a big AnsweredA waiter collected cash at the table. How does it get into the drawer?The waiter carries it to the counter and it is recorded as handed in from the tables, under Money in and out of the drawer. That adds it to what the drawer should hold, so the count balances, and the AnsweredCan the same delivery be received twice by mistake?No. Once an order is received or cancelled it is closed, and receiving it again is refused. That is what stops a delivery landing on the shelf twice because you and your chef both pressed the button. AnsweredWhat happens if I delete a table that has taken orders?It is switched off instead of deleted, and the page tells you so. Past orders keep the table name they were placed under, which is the point: removing the table would quietly detach your own history. Answered
How it works
Answered, then published
- Anyone can ask — you do not need an account.
- Nothing appears on the forum until it has an answer beside it.
- Your contact details are removed before anything is published.
Prefer WhatsApp
Message us instead
If it is urgent, or specific to your account, WhatsApp is faster than the forum and we answer during working hours.