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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Why do I have to set an end date on a card message?So the offer removes itself. A card carrying last month's deal makes you look asleep, and nobody goes back to delete it by hand. Pick anything from tomorrow to ninety days out, and the line comes off AnsweredIf I change my page theme, does the loyalty card on customers' phones change too?Only if the card is set to follow it. On the Card design tab of the loyalty card screen under Marketing, the preset called Your theme colour re-colours the card whenever your storefront theme changes. AnsweredIs store credit better than giving cash back?Usually. The money stays in the restaurant, the customer has a reason to come back, and you have a written record of the apology. Cash back ends the relationship politely. Credit continues it. Where t AnsweredDo I have to mark orders delivered for stamps to work?No. Orders you mark delivered earn straight away, and two timers catch the ones nobody closed. Both sit on the Loyalty and stamps page under When an order counts, and both are in minutes. Set them to AnsweredHow do I record it when a company pays their bill?Open Settings, then House accounts, click the account name, set What to Payment received, fill Amount and put the transfer reference in the Note box. Press Record. Their balance comes down and the pay AnsweredHow many customers can one message on the card reach?Up to 500 cards at a time, and one message a day. On the Broadcast tab of the loyalty card screen under Marketing you pick who gets it, and the live count tells you how many cards match; over 500, the AnsweredCan I write my own wording on an earned gift card message?Yes. Your words to the customer on the rule replaces our sentence with yours, up to three hundred characters. Never type the amount, the code or the expiry yourself, because all three are added for yo AnsweredCan one order earn more than one reward at once?It can, up to five. That cap exists for the per amount spent rule, where a very large order against a small amount per stamp could otherwise produce a pile of rewards from a single sale. In normal use AnsweredCan a tier give a one off coupon when somebody reaches it, rather than a discount forever?Yes. Each of the three tiers on Marketing → Loyalty & stamps gives one of three things: status only, a [coupon](/docs/promotions) code on reaching it, or a percentage off every order automatically. A AnsweredCan a customer drop back down a tier?Only if the orders that put them there are cancelled. Tiers are recalculated from completed orders every time rather than stored, so the level always matches the real history. In day to day use nobody AnsweredPeople keep mishearing gift card codes over the phone.The codes are built to survive that. They are eight characters from an alphabet that leaves out the pairs people confuse, so there is no zero against a letter O and no one against a letter I. Customer AnsweredDo gift cards run out?Only if you say so. When you issue a card by hand the Valid for box starts at twelve months and takes one to sixty, or zero for no end date at all. Cards written by a rule use that rule's own expiry, AnsweredA customer's checkout failed because a dish sold out while it sat in their cart. Can I say sorry automatically?Yes, with the sold out apology. When a checkout fails for that reason, a customer who has ordered before can be sent a small single use code with an explanation. Each customer can hold one live apolog AnsweredCan I send a company a statement of what they owe?Yes. The statement is on the account page: every sale with its order number, every payment and every correction. Download CSV on the House accounts page gives you the same thing as a file you can emai AnsweredCan I stop a house account without deleting it?Yes. Open the account and press Close the account. A closed account can no longer be charged at the counter and the POS says so plainly to the cashier. Its statement stays readable, and Reopen brings AnsweredHow do I stop a house account running up too much?Set Limit on the account. The moment a sale would take them past it the counter refuses, and tells your cashier what the limit is and what is already owed. Zero means no limit at all, which is right f AnsweredDo I need stamps switched on for earned gift cards to work?Only for one of the five rules. Loyalty cards completed counts full sets of stamps, so it needs your [stamp card](/features/customer-retention-reordering) running. Orders completed, days they have ord AnsweredIs there an app my customers have to download for loyalty?No, and that is the point. There is no restaurant loyalty app to install and no account to make. Customers add your card to their phone from a link after they order, and it sits alongside their other AnsweredWhat does a restaurant loyalty program look like from my customer's side, start to finish?They order once, and a few hours later they get a WhatsApp inviting them to add your loyalty card to their phone. Every completed order earns a stamp under the rule you set on Marketing → Loyalty & st AnsweredCan customers earn stamps on how much they spend instead of per order?Yes. On Marketing, Loyalty and stamps, choose per amount spent and fill the AED per stamp box. A setting of 20.00 gives a 60.00 order three stamps. There is a cap of five rewards from any single order AnsweredWhere do I see how many stamps my customers are holding?On the Reports tab of the loyalty card screen in Marketing. It shows cards issued, how many holders you have, rewards earned and redeemed, and what card holders spend against everybody else. Stamps st AnsweredHow many stamps should a reward cost?Between five and ten works for most restaurants. The Loyalty and stamps page takes anything from 2 to 100, but a goal a regular cannot reach in a month is a goal they forget. Work it out from how ofte AnsweredCan I take store credit back once I have given it?Yes. Type a minus amount in the same Add credit form. Only an owner or a manager can do that, and credit can never go below zero. The adjustment sits on the ledger with your name on it like everything AnsweredWhat is store credit and when should I use it?[Store credit](/docs/gift-cards) is money you put against a named customer, found by their phone number. Use it when an order went wrong, when you want to apologise, or when a refund is better kept in AnsweredCan a customer use one gift card more than once?Yes. A card holds a balance, not a single use. Spend forty of a hundred card and sixty stays on it for next time. Click the code on the Gift cards page and you can see every movement with the order nu Answered
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