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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Do table QRs expire?No — a table's code is stable until you retire the table. Reprinting is only ever needed for wear and tear. AnsweredWill linking here get my number banned?The platform is built around NOT getting you banned: paced sends, failure-rate auto-pause, marketing caps and windows. Order messages to people who just ordered from you are the safest traffic WhatsAp AnsweredWhy was I signed out everywhere after resetting my password?By design: a password reset revokes every session (including any device you forgot in the kitchen). Sign in fresh with the new password. AnsweredAre the map pins on my tickets tracked?Yes — the pin goes out as a short link so you can see whether it was opened, and so it stops resolving if a restaurant is suspended. Settings → WhatsApp → Tracked links shows the count, click-through AnsweredDoes a tier discount cost me money on every single order?Yes, and the page says so in amber for that reason. A percentage tier is real money off, forever, for everybody who reaches it. Work out what it costs on a normal week before you set one. Status only, AnsweredIs VAT added on top of the POS price?The price is quoted before VAT, and the screen shows the exact figure that will be charged next to it. UAE restaurants pay five per cent on top. Outside the UAE it is zero rated, the same rule your pl AnsweredWhy does the wallet card update a few minutes late sometimes?Updates queue and drain on a short cycle rather than blocking your orders. A stamp earned at rush hour appears on the card within minutes — the ledger was right instantly. AnsweredDoes the wallet card work without internet?The card displays offline like any wallet pass; it refreshes its numbers when the phone is back online. Stamps never depend on the card being open. AnsweredHow do I record food we had to throw away?Use the Wastage panel on Menu, then Ingredients & suppliers. Pick the ingredient, type how much, type why, such as spoiled or dropped, and press Record. It comes off the shelf and is written down as w AnsweredDoes my card number end up on your servers?No. Pressing a plan on Settings → Plan & billing hands you to Stripe's own secure page — the card is typed there, not here, and what comes back to us is the brand and the last four digits, which is ex AnsweredCan I see my total outstanding stamp liability?Yes — the [loyalty](/features/customer-retention-reordering) reporting shows liability counted in STAMPS (honest units), plus rewards earned/redeemed and passholder counts. AnsweredCan I see my sales split by category, drinks against food?Not as a category total today. The Best sellers panel on your Dashboard ranks dishes one by one, with how many sold and what each brought in over 7, 14 or 30 days, so you can read the drinks off it bu AnsweredDo I need a card to start the trial?No — the signup form takes no payment details on any plan, and on a monthly plan the button states the terms plainly: 15 days free, up to 1,000 orders, no card needed. Pick pay-as-you-go instead and y AnsweredCan I use the service charge as a tip for the staff?How you share it out is entirely yours to decide. The product adds it and shows it: its own line on the tab, on each bill and on the printed receipt, so it is easy to add up at the end of the night. T AnsweredWhat are the two affiliate payout models and can I change my mind?One pays you a single larger amount for the first month of a restaurant you introduced; the other pays you a smaller amount every month for as long as that restaurant stays with us. You choose per lin AnsweredI clicked "Send these now" twice by accident — did customers get two messages?No. The release only touches messages still marked held, so the second click finds nothing and says someone may have handled them already. Discard behaves the same and never deletes the rows — a disca AnsweredTwo staff pressed buttons on the same order at once — what happens?The board is safe under racing fingers: a double-cancel can't restore stock twice, and a re-pressed delivered can't double-pay loyalty. Last meaningful action stands; duplicates do nothing. AnsweredCan I make the admin panel a different colour?Yes — Settings → Branding & logo → Admin panel accent. It recolours your panel's buttons, links and dashboard charts only; customers never see it. AnsweredDoes the platform support scheduled orders (order now, deliver at 7pm)?Not as a formal feature today. Restaurants handle it via the order note ('deliver 7pm') plus their own timing — the note prints on the ticket. AnsweredWho in my restaurant is allowed to buy the POS add-on?The owner login only. A manager who opens Plan and billing is told politely that billing is owner only and asked to pass it on. That is the same rule that covers choosing a plan and saving a card. Man AnsweredCan I mark twenty deliveries done at once at the end of the night?Yes — tick the cards, "Select all" if you want the page, and press "✓ Mark N as delivered". Up to a hundred per batch; finished ones are skipped and reported. Customer messages leave one every two sec AnsweredCan guests add themselves to the waitlist from their phone?Not today. The waitlist is filled in by whoever is at the door, on Orders → Reservations & waitlist. What guests can do for themselves is book a table ahead on your booking page. If you want a queue p AnsweredWhy WhatsApp and not SMS or email?Because in our markets WhatsApp is where customers actually read. Confirmations land in the chat app they already use, from YOUR number, and they can reply to you directly. AnsweredCan a member of staff change my prices without me knowing?They cannot do it quietly. Menu prices are changed in the dashboard, and every change is written to your change log with the name of the person who made it, which is the real argument for giving each AnsweredA customer asked what data you hold on them — what do I tell them?Point them to the privacy page and support. The honest short version: name, number, delivery addresses, their orders — and message contents auto-purge on a schedule. Answered
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