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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Can I put a temporary 'we're slammed, 60 min wait' notice up?Raise your delivery ETA in settings for the rush — it quotes on new confirmations. Setting hours to closed for an hour also works and shows a reopening countdown. AnsweredMy kitchen staff never touch the POS. Do I still have to add them?Only if you want their hours. The kitchen screen never asks anybody to sign in, so a cook who only reads tickets needs no PIN. If you want cooks on Reports → Hours worked, add them under Settings → Th AnsweredWhat is 'held for review' in marketing?A customer matched several [campaigns](/docs/promotions) at once; rather than triple-messaging them, the platform holds the batch for your one-click approve or discard. It is a feature, not an error. AnsweredDoes it matter how many seats I put on a table?It is there to help your staff, and nothing is blocked by it. The seat count shows on each table on the Tables screen and at the top of an open tab, so a waiter hunting for a spot for six can see one AnsweredWhat is the flyer kit in the partner portal?A ready-made set of marketing flyers covering [every feature](/features) of the product, generated with your branding on them and downloadable in one go. There is a preview so you can see them before AnsweredMy marketing message is approved but says it's going to a wallet card — is that a bug?No — deliberate. For promotions where you ticked the wallet channel, cardholders get a free, instant wallet notification instead of a WhatsApp, and the confirmation tells you how many went that way. W AnsweredWhere do I download the counter app?On an iPad or iPhone, install GetMenu POS from the App Store. On Android, open Settings, then The POS: the box called The app carries the Android download link and the version number. Android asks onc AnsweredI approved a batch of held messages and nothing went out. What now?Check your own WhatsApp is connected — marketing sends from the same number as your order messages, and the review tab says so directly when approved messages are stuck. Nothing is lost; they send onc AnsweredWe are a staff cafeteria with a fixed price set meal. Does a cafeteria POS like this suit that?Yes, and it is one of the simplest setups. Make the set meal a menu item with its price, and add an option group for the choices, for example Rice or Bread, marked Must pick. Put it in the Most sold t AnsweredHow do I stop selling something for a few days without deleting it?Short break: tap the Available pill to "Sold out" — instant, reversible. A season away: Retire it on Marketing → Menu over time — off the menu, history kept, past customers can vote it back, and "Brin AnsweredA rider marked an order delivered but never actually delivered it. What can I do?Sign in as the owner and open the order — you will see "Cancel delivered order (owner)", which managers never see. It restores stock, returns the [coupon](/docs/promotions) and reward, reverses the st AnsweredCan I dismiss the trial banner? It's in the way.Only while it is neutral (the first week or so), and only for that browser session. From 7 days out it turns amber, from 2 days red, and cannot be dismissed. Near 1,000 trial orders it switches to cou AnsweredI sold the restaurant — can I transfer the account?Yes, with owner verification on both sides through support: new owner email, handover of the WhatsApp link, and the audit log records the change. AnsweredCan I get invoices addressed to my holding company?The TRN half is yours to set: Settings → Ordering, and it then prints on the platform's tax invoices to you — and turns your own customer invoices into Tax Invoices at the same time. The billed NAME i AnsweredThe cook says we are out of the fish. Can they take it off themselves?Yes, and they should. Press Something has run out on the kitchen screen, pick the dish, then either say how many are still possible or None left. It comes off your ordering page and your POS at once, AnsweredSomeone reached 12 stamps on a 10-stamp card. What happens to the extra two?They carry over — the reward subtracts the goal rather than emptying the card, so 12 becomes 2 on a fresh card. Nobody loses stamps for ordering enthusiastically. AnsweredWhy do my messages go out slowly instead of all at once?Bursts are what get numbers flagged. Released held messages go one every 2 seconds, group summaries are spaced ~30 seconds, and the system watches the failure rate and stops itself if most sends start AnsweredCan customers order from a tablet I leave on the table instead of scanning a code?There is no tablet on the table mode, and you do not need one. A restaurant tablet ordering system means buying, charging and cleaning a tablet per table, and a QR card does the same job on the guest' AnsweredDo wallet-card holders get promos for free?Yes — cardholders receive [campaigns](/docs/promotions) as wallet notifications (free, unbannable) with WhatsApp as everyone else's channel. Another reason the card pitch matters. AnsweredWe're open until 2am — the hours editor won't let me?It will: set the closing time EARLIER than the opening. 18:00 to 02:00 reads as trading past midnight, not as shut all day — the page says so above the rows. AnsweredStock: can I track only my limited items?Yes — stock tracking is opt-in per item (and per option). Track the daily-limited biryani; leave the cola untracked. AnsweredA customer put my last two portions in their cart and then never ordered. Is my stock stuck?No. A cart holds nothing. The count only comes down when an order is placed, and the order is checked against the live count at that moment. So those two portions stayed on sale for everyone else the AnsweredAre my menu prices and sales visible to competitors on the platform?Your public page shows what any menu shows. Your sales, customers and settings are isolated at the database layer — no restaurant can query another's anything. AnsweredWhen is a new customer invited to add my loyalty card, and can I change the timing?After their first order, once per customer, at a delay you choose. The Invitation tab on the loyalty card screen under Marketing has a box for how many hours after the first order it goes, from 1 to 1 AnsweredHow do I let a company order all month and pay at the end?Set up a [house account](/docs/gift-cards). Open Settings, then House accounts, fill Company or name with a contact and a phone, and press Add the account. Your cashier then picks House account on the Answered
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