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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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The rider link says it already expired — why?Rider links live 12 hours and die when the order closes. For an old order, close it from the board instead; a fresh dispatch mints a fresh link. AnsweredIs there a daily order limit?No daily limit anywhere. The only cap in the product is on a monthly-plan trial — 1,000 orders across the whole 15 days, which two weeks of trading rarely reaches — and the banner starts counting orde AnsweredWe are a takeaway with our own drivers. Is this an EPOS for takeaway that also gives the driver a ticket?Two things work together here. A walk in takeaway is a counter sale on the POS, with a receipt and a kitchen ticket. A delivery comes in on your ordering page, lands on the [orders board](/docs/orders AnsweredWhich delivery apps can send me orders today?Talabat, foodpanda, Deliveroo, Careem Food, Keeta, GrabFood and noon Food. Six of them connect properly, so orders arrive on their own and your answers go back to them. noon Food publishes no way in, AnsweredIs this a restaurant marketing platform as well, or only order messages?Both, from the same linked number. Order messages send themselves: the confirmation, the managers' ticket, the riders' dispatch, the delivery update and the review request. The marketing side lives un AnsweredCan a manager see revenue numbers?Yes — managers see the operational panel including the dashboard and reports, because a shift lead who cannot see today's takings cannot run the shift. There are two roles, owner and manager, and what AnsweredHow do I get a monthly summary for my accountant?Reports → Monthly statements: each month has a PDF (to file or hand over) and an XLSX (to sum in your own spreadsheet), from the same figures as your dashboard. Set your TRN under Settings → Ordering AnsweredCan I see which tables have the treasure hidden at them?No — and neither can anyone else: not on the page, not in the change log. If that list existed anywhere readable, somebody could go and sit at the right table. You see only how many are hidden and how AnsweredIs there an agency/multi-restaurant dashboard?For an owner with several branches, yes: sign in at /branches on our website with your usual email and password and you get every branch in your group on one screen — status, orders, revenue and avera AnsweredCan I move my restaurant to a different web address later?Not by yourself, and deliberately so — it is your identity on the platform and old printed QR codes carry the old one. Ask support and it can be done carefully. If the reason is that you want a smarte AnsweredDo my branches share a 'today' if they are in different time zones?No — each branch's day is cut in its own timezone. A group spanning several hours would otherwise push half of one branch's evening service into another's tomorrow, which is not the comparison you are AnsweredA table's card got stolen — do I need a locksmith?Retire the table, add it again, print the new card — the old code dies instantly. Thirty seconds, no locksmith. AnsweredI uploaded my menu twice and now everything is doubled — what happened?"Add to current menu" does not copy a dish you already have: if a dish with the same name is already in the same category, the file updates it, and only new names are added. You get doubles when the n AnsweredI set Beat the rush to run until noon but orders at 12:00 got the discount. Why?Both times are inclusive — for 'before noon', end at 11:59. The window is judged on our server in your restaurant's own timezone, never on the customer's phone. AnsweredCan I send on the wallet card when someone has it, and WhatsApp when they don't?Yes — that's the 'Wallet first' option on Marketing → Channels, per promotion. Each customer gets exactly one message: the free card lane when they hold a card at send time, WhatsApp otherwise. It nev AnsweredHow quickly does a suspension lift after payment?If a card payment is what paused you, it lifts by itself the moment a payment goes through — nobody has to be at a desk for it. Settings → Plan & billing carries two buttons for exactly this, pay now AnsweredWhat does the customer see at the exact moment an item sells out?The item flips to sold-out styling and can't be added. If it was already in someone's cart, checkout refuses with a clear message naming the item — nothing wrong is ever charged. AnsweredCan I ever end up owing money as an affiliate?No. Nothing accrues to you until a restaurant actually pays, so there is no situation where a payment already sent has to be clawed back out of you. If a restaurant stops paying, future amounts simply AnsweredA customer pays a 48.50 bill with a 100 note. What does the cashier do on the POS?Type 100 against Cash on the Charge screen and the POS works out the change. Cash is the one way of paying that may be over the total, because the change is real money leaving the drawer. The drawer o AnsweredCan I see a new theme before my customers do?Yes — every preset card's Preview opens your actual storefront, your items and prices, in that preset in a new tab. Nothing saves until you press Apply, so try a dozen and walk away. AnsweredCustomer says their stamp didn't arrive — checklist?1) Was the order delivered/completed? Stamps land on completion, not placement. 2) Same WhatsApp number as before? Stamps follow the number. 3) Cancelled orders never stamp. The order detail shows the AnsweredTwo customers share one phone — is that a problem?The programme sees one identity per number, so they share a card. That is the honest mapping — the number is the identity the whole flow rides on. AnsweredWho chooses the four numbers each person types?You do, when you add them under Settings, The POS. You type four numbers in Their PIN and hand them over. They can be changed any time from the same row, and changing somebody's numbers also clears an Answered
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