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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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Can I download my POS sales for my accountant?Yes. Reports, Shifts and the POS has a Download CSV button for whatever dates you have chosen. Your [monthly statement](/docs/reports) under Reports covers your trading as a whole, and every order sti AnsweredIs the margin on the recipes page before or after VAT?Like for like. Your menu prices include VAT, and the cost you type for an ingredient is what you paid with VAT inside it, so the margin on Menu → Recipes & food cost compares a price with VAT in it ag AnsweredDo I get a message when a booking comes in?No message goes out for a booking, to you or to the guest beyond the thank you on screen. It appears on Orders → Reservations & waitlist, and on the floor of your devices if you gave it a table. Keep AnsweredCan I have a QR code at the counter for walk-ins, not tied to a table?Two ways. Tick Print a code to your ordering page under Settings → Printing & receipts and every receipt carries it, which is the cheapest QR ordering system there is. Or add a table called Counter un AnsweredWhat is the float and why does it ask for one?The float is the change already in the drawer before you serve anybody. The POS asks for it when you open the shift because tonight's count is measured against it. Get it wrong in the morning and the AnsweredWhich of my coupons cost me the most?The Coupons & promos panel on your Dashboard. It lists which codes were used in the range you chose and how much discount each gave away, so the dear one is the one with the biggest figure next to it, AnsweredThe delivery was short. What do I type?Type what actually came, not what you ordered. Short deliveries are normal and the whole point of receiving is that the shelf ends up telling the truth. The order closes with the real total, so your s AnsweredCan I put a big photo of my restaurant across the top of my page?Yes, on the Photo Hero layout. Open the Theme gallery and press Apply on Photo Hero. Then go to Settings → Branding & logo and set a Header photo: a wide 3:1 crop, 1600 by 533 pixels or larger, and pr AnsweredWhat is the smallest useful way to start?Menu on your ordering page, one tablet on the counter, cash only, and a shift opened in the morning and closed at night. Nothing else. That gives you what you sold, who sold it, and whether the drawer AnsweredIs there a monthly fee for the point of sale?No. It is one price a year for the whole restaurant, on top of your plan, and it does not change with the number of devices. Your Settings, Plan and billing screen shows the price before VAT and the e AnsweredIs it recorded when I download the shift report?Yes. Every download is written to your change log with your name, the dates you asked for and the time. That is deliberate and it protects you: if somebody with a login takes a copy of your figures, t AnsweredIs selling gift cards worth it for a small restaurant?They are one of the few offers that pay you before they cost you. The money arrives today and the food is served later, and a good share of every card is spent above its own value. There is nothing to AnsweredWhat should my opening routine look like?Sign in, [clock in](/docs/staff-hours), open the shift and count the change already in the drawer as your float. That is it. Opening a shift is also the moment dishes the kitchen marked sold out yeste AnsweredWhat is a sensible first earned gift card rule to write?Something a regular can reach in a few months, worth a real meal. Days they have ordered on set to fifty, with a card worth twenty five, is a good shape for a [cafeteria](/solutions/shawarma-fast-casu AnsweredWhy is the money in my report different from what the customer handed over?Because the report records what the sale took, never what crossed the counter. A fifty note against a sale of forty eight fifty is a forty eight fifty row, and the one fifty is change rather than taki AnsweredDo I need a receipt printer on the first day?No. Without one the POS shows the same receipt on the screen instead, with a line saying why, and the customer can read it there or have it on WhatsApp. You will want a printer soon, because a [kitche AnsweredWhat is the difference between stamps and customer tiers?Stamps are a card that fills up, pays out once, then starts again. Tiers are a level a customer reaches and keeps, which can give a percentage off every order from then on. Stamps reward the next visi AnsweredCan I run the whole thing from one Android phone: orders, the counter and stock?Yes, with two things open. The dashboard works in the phone's browser: the orders board, the menu, stock and every report. The POS is a separate app that pairs with a six-letter code from Settings → T AnsweredIs a cloud based POS safe when my internet is not?Yes, because the device does not wait for us to make a sale. The sale is written on the device first and sent second, so it survives even if the app closes a moment later, and everything goes up on it AnsweredCan I give people extra stamps for adding my card?Yes. On the Loyalty and stamps page there is a setting that grants bonus stamps when somebody adds your card, one to ten of them. It is granted once per customer ever, so deleting the card and adding AnsweredIf I change a price tomorrow, does last night's Z report change?No. The figures are written down at the moment you close and stay as they were. A closed day is history, and history does not get better arithmetic applied to it. It is the same principle as a closed AnsweredCan I send an offer only to people who have not ordered for a month?Yes. Open Marketing → Campaigns, press New campaign, and choose the audience Haven't ordered in a while. Write the message, pick the channel and send; it goes out inside the daytime window under your AnsweredHow do I put my dining room into Get Menu?Settings → Tables & QR ordering, then the Add table form. Three things for each table: what staff call it (12, Terrace 3), where it is (Inside, Terrace, Roof) and how many seats. Add them one at a tim AnsweredDo I have to type the card machine total every night?No. It is optional and the shift closes fine without it. Restaurants that take a lot of card usually do type it, because a difference found the same night is a five minute conversation with the person AnsweredCan I make only certain dishes earn a stamp?Yes. Choose per qualifying item on the Loyalty and stamps page and tick the dishes. Only those earn. It is a good way to push the items you actually make money on, or to stop a cheap add on from filli Answered
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