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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Who actually holds the charity money my customers round up?You do — the round-up is paid to you with the rest of the order, and the platform never receives, holds or forwards any of it. You remit it to the cause you named; customers are told exactly that at c AnsweredDo promotions apply to dine-in orders?Item pricing and bundles, yes. Delivery-specific mechanics (free-delivery thresholds) naturally don't. [Dine-in](/docs/dine-in) has its own perk set on top. AnsweredCan customers abuse the first-order offer with new numbers?A new number is a new customer to the system — that's the honest edge of the mechanic. Keep the offer margin-safe and treat abuse volume as a signal you'll see in the numbers. AnsweredCan I limit a coupon to one specific customer?[Coupons](/docs/promotions) are code-based; today the binding to a person is the code's secrecy plus single-use. For per-person automatic value, the loyalty auto-apply reward IS bound to the customer' AnsweredCan the platform suggest which items to pair?The pairing engine learns from your actual order patterns and surfaces real combinations; you approve what shows. Your data does the thinking. AnsweredCan I switch off just one kind of automatic message without switching everything off?Yes — Marketing → Channels: thirteen kinds of message, each with its own WhatsApp and wallet tick boxes. Untick both on a row and that promotion goes silent while everything else carries on. Changes a AnsweredWhat's the single highest-ROI promotion to start with?The first-order welcome offer plus 'goes great with' pairing on your top three mains. Both sell to people already on your page — no message costs at all. AnsweredDoes pausing my marketing also stop order confirmations?No, and they are deliberately separate. Your marketing brake stops [campaigns](/docs/promotions), win-back messages and nudges on every channel at once, including anything already approved. Order conf AnsweredCan I sell a hundred card for ninety?Yes. On the item, fill Card value with a hundred and set the Price to ninety. Leave Card value blank and the card is simply worth what they paid. Selling a card for a little less than it holds is the AnsweredWhat is 'Bring it back' and how is it different from deleting a dish?Retiring keeps the dish's history and lets past customers vote for its return — one click restores it, and you can message the voters when it lands. Deleting throws all of that away. AnsweredHow do the weather promotions decide to fire?Real local weather rules — a heat trigger, a rain trigger — checked platform-side. You define the message and the rule; the sky provides the timing. AnsweredMy prize wheel is handing out the big prize far too often. What did I do wrong?The Chance fields are relative weights, not percentages — 1/1/1 means a third each. The page prints the REAL odds computed by the same function the draw uses. Raise the losing slot's weight rather tha AnsweredMy coupon didn't apply — the customer typed it right. Why?Check its dates, its usage cap, the minimum order, and whether excluded items dominated the cart. The customer-facing message is deliberately generic to stop code-fishing. AnsweredI approved a batch of held messages and nothing went out. What now?Check your own WhatsApp is connected — marketing sends from the same number as your order messages, and the review tab says so directly when approved messages are stuck. Nothing is lost; they send onc AnsweredDo wallet-card holders get promos for free?Yes — cardholders receive [campaigns](/docs/promotions) as wallet notifications (free, unbannable) with WhatsApp as everyone else's channel. Another reason the card pitch matters. AnsweredCan I send on the wallet card when someone has it, and WhatsApp when they don't?Yes — that's the 'Wallet first' option on Marketing → Channels, per promotion. Each customer gets exactly one message: the free card lane when they hold a card at send time, WhatsApp otherwise. It nev AnsweredI set Beat the rush to run until noon but orders at 12:00 got the discount. Why?Both times are inclusive — for 'before noon', end at 11:59. The window is judged on our server in your restaurant's own timezone, never on the customer's phone. Answered
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