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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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A rider marked an order delivered but never actually delivered it. What can I do?Sign in as the owner and open the order — you will see "Cancel delivered order (owner)", which managers never see. It restores stock, returns the [coupon](/docs/promotions) and reward, reverses the st AnsweredTwo staff pressed buttons on the same order at once — what happens?The board is safe under racing fingers: a double-cancel can't restore stock twice, and a re-pressed delivered can't double-pay loyalty. Last meaningful action stands; duplicates do nothing. AnsweredDoes the platform support scheduled orders (order now, deliver at 7pm)?Not as a formal feature today. Restaurants handle it via the order note ('deliver 7pm') plus their own timing — the note prints on the ticket. AnsweredCan I mark twenty deliveries done at once at the end of the night?Yes — tick the cards, "Select all" if you want the page, and press "✓ Mark N as delivered". Up to a hundred per batch; finished ones are skipped and reported. Customer messages leave one every two sec AnsweredThe rider link says it already expired — why?Rider links live 12 hours and die when the order closes. For an old order, close it from the board instead; a fresh dispatch mints a fresh link. AnsweredIs there a daily order limit?No daily limit anywhere. The only cap in the product is on a monthly-plan trial — 1,000 orders across the whole 15 days, which two weeks of trading rarely reaches — and the banner starts counting orde AnsweredWhich delivery apps can send me orders today?Talabat, foodpanda, Deliveroo, Careem Food, Keeta, GrabFood and noon Food. Six of them connect properly, so orders arrive on their own and your answers go back to them. noon Food publishes no way in, Answered
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