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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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My stock number looks wrong — how do I find out what happened?Scroll to "Stock movements" at the bottom of the Inventory page: every change is a line with time, item, amount and a reason — order, cancel, restock or adjust. A count that looks wrong can always be AnsweredCan I schedule menu changes for later?Not on a timer today — changes apply when you save. For predictable windows, per-item time-window pricing exists under promotions (e.g. a lunch price). AnsweredIs it possible to change prices in bulk without rebuilding the whole menu?Yes. Upload your full sheet with "Add to current menu": every dish already on your menu with the same name in the same category, and not marked Sold out, takes its price, description and photo from th AnsweredMy long menu is slow for customers to scroll — best design?Use one of the text-first designs (Bistro List, Menu Board) or the Category Rail with its sticky category list — all three are built for long menus. AnsweredHow often should I count the shelf?Weekly suits most small kitchens, and the day before your big delivery is the easiest habit to keep because you are standing in the store cupboard anyway. Fifteen minutes. If a stock take is throwing AnsweredWhere does an ingredient's cost come from after the first time I type it?From what you actually pay. You type the first cost when you add the ingredient. After that it is the average of your real deliveries, and it moves every time you receive one. Buy a big lot cheaply an AnsweredPhotos look different sizes on my page — why?They shouldn't: every upload is squared and resized automatically. If an old item looks off, re-upload its photo — it will be normalised like the rest. AnsweredDoes renaming a choice lose its stock count?Not in the item form — a rename keeps the same underlying record, so the count on the Inventory page comes with it. Removing a choice and adding another does start fresh, because that is genuinely a d AnsweredHow do I show spice level or veg labels?Put them in the item description — it renders under the name on every design. Emojis work too, in moderation. AnsweredI ticked 'Card holders only' and now nobody can order it — why?That item is reserved for loyalty-card holders — and if your loyalty programme is off, there is no card for anyone to hold, so checkout refuses everyone. The Menu page shows an amber warning naming th AnsweredWhy can't I drag my items into a different order?There is no drag handle, but there is a Sort box — on the Add item form and inside Edit on any item. Lower numbers first; equal numbers fall back to alphabetical; blank on a new item means 'put it las AnsweredThe Excel import rejected my file — common causes?Almost always: a renamed column header, a price cell containing text ('25 AED' instead of 25), or an options cell with a typo in the format. The error message names the row; fix that row and re-upload AnsweredWhere did the one-line options format go in the item form?It was replaced by ordinary fields. Open Edit on an item, look under 'Choices and extras', and press '+ Add a group': a name, a 'Must pick' tick, a 'Max picks' number, and a row per choice with its ex AnsweredHow many photos should I actually bother with?Hero + your top 10 sellers takes you 80% of the way. Text-only designs need none at all — some of the best-converting pages we host are pure typography. AnsweredIs it possible to have a dish only my regulars can order?Two tools: a Secret item is hidden entirely and appears only via the unlock code you hand out; a "Card holders only" item is the opposite — everyone SEES it, only wallet-card holders can add it, which AnsweredHow do I add pictures to my dishes?Open the item (or the Add item form), tap the Photo control and press 'Upload a photo' — the image is squared to 800×800 and compressed on your own phone or computer before it uploads, then attached w AnsweredCan an option take money OFF the price?No — an option's price is what it ADDS, and a negative is refused when you save. Use a [coupon](/docs/promotions), a bundle price or a lower base price for a discount. This is deliberate: the whole mo AnsweredWhy can't I edit stock in the item edit form?Deliberate: stock belongs to the Inventory page where counts, movements and alerts live together — editing counts casually inside item saves caused mistakes, so the two were separated. AnsweredWill I get a warning before something sells out?Yes, if you set one: on the Inventory page give the item an alert level, and the moment an order takes the count below it your managers' group gets one message — once, on the crossing, not on every or AnsweredCan I price the mystery box differently on weekends?Change its price like any item when you want — or run a time-window price on it. The mystery is in the contents, not the price. AnsweredWhat is the secret menu actually for?Regulars, staff meals, influencer codes, quiet experiments — items only reachable through a special link you hand out. They order like normal items once unlocked. AnsweredCan customers search my menu?The designs built for big menus include search; on the compact designs categories do the navigating. If your menu passes ~80 items, prefer a search-bearing design. AnsweredCan two items share one photo?Yes, photos are per item — upload the same image to both. The platform doesn't force uniqueness. AnsweredWhat unit should I use for an ingredient?The one you would say out loud while counting the shelf. Grams, kilograms, millilitres, litres or pieces. Milk in millilitres, chicken in kilograms, takeaway boxes in pieces is a perfectly normal mix. AnsweredHow do I do a 'choose 1 of 3 sauces, free' option?Add a required group 'Sauce' with the three sauces at no extra price: Sauce(required): Garlic|Chili|Tahini. The customer must pick one; the price doesn't change. Answered
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