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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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What does Fill to par do?It writes the order for you. Open the Fill to par line on the New purchase order panel and every ingredient below par is listed with the quantity needed and its last known cost, ready for you to edit. AnsweredIf I replace my menu from a spreadsheet, do I lose my recipes?Yes, so plan for it. Add to current menu changes nothing. Replace menu rebuilds every dish as a new record, and recipes stay with the old ones, so your new dishes start with no recipe and no [food cos AnsweredWhat happens if I retire an ingredient I no longer buy?It drops out of the lists you pick from, so nobody can add it to a new recipe or a new order by accident. Nothing is deleted and its history stays where it is. Bring back puts it in use again, and add AnsweredDo I need separate restaurant inventory management software?No. Restaurant [inventory](/features/real-time-stock-control) management is part of Get Menu and sits on the same screens as your menu, so a dish, what it uses, what it costs you and how many are left AnsweredDo I have to write a recipe for every dish?No. A dish with no recipe simply moves nothing off the shelf and shows no [food cost](/tools/menu-cost-calculator). Start with your ten best sellers, because that is where nearly all your spend is, an AnsweredCan the same delivery be received twice by mistake?No. Once an order is received or cancelled it is closed, and receiving it again is refused. That is what stops a delivery landing on the shelf twice because you and your chef both pressed the button. AnsweredCan I do all this from my phone in the store cupboard?Yes. The admin works in a phone browser, so ingredients, recipes, [purchase orders](/docs/stock-suppliers), stock takes and wastage can all be done standing in front of the shelf. There is no separate AnsweredWhat is a par level and how do I pick one?The amount you always want on the shelf. Below it, the ingredient shows as low and the top of Menu, then Ingredients & suppliers counts how many are short. A good first par is what you get through bet AnsweredIs there a way to see food cost in Reports?Not today. Food cost lives on Menu, then Recipes & food cost, which lists every dish with its price, cost, margin and ingredient count and shows your average margin in the heading. Reports & insights AnsweredWhy did my food cost change when I did not touch a recipe?Almost always because you received a delivery at a different price. Receiving moves that ingredient's average cost, and every recipe using it is worked out from that cost, so the dish gets dearer or c AnsweredCan one CHOICE run out while the dish itself stays available?Yes — stock is tracked per option as well as per item, and both are opt-in. Track the choice that genuinely runs out (the last tub of saffron sauce) and leave the rest alone; the dish stays on sale an AnsweredDo I have to count stock for every item?No — tracking is opt-in per item and per option. An untracked item shows "—" and behaves exactly as always: available until you flip the pill yourself. Most restaurants track only the things that genu AnsweredCan one ingredient come from two suppliers?An ingredient carries one supplier at a time, which is who a [purchase order](/docs/stock-suppliers) will be written to. If you switch supplier for good, change it on the ingredient. If you genuinely AnsweredCan I buy in kilograms but write my recipe in grams?Not in the same ingredient. A recipe line is typed in that ingredient's own unit, so if the ingredient is in kilograms then 0.15 is your hundred and fifty grams. If that feels awkward, set the ingredi AnsweredI set up a Size group and customers can't add the item at all. What did I get wrong?Almost always "Max picks" versus "Must pick". Must pick means the customer has to answer before the item goes in the basket; Max picks caps how many choices they may take from that group. A one-of-thr AnsweredCan I cancel a purchase order I no longer want?Yes, with Cancel the order. A cancelled order is closed and cannot be received, so nothing lands on the shelf by accident later. It stays visible in your list rather than disappearing, and the ingredi AnsweredDoes 'replace' mode in the import delete my sales history?No — history belongs to orders, not menu rows. Replace retires the old menu and installs the new one; past orders keep showing exactly what was sold at the time. AnsweredWhere can I see everything that moved an ingredient?At the bottom of Menu, then Ingredients & suppliers, under What moved. It lists the last forty changes with the reason against each one, so a sale, a cancel, a delivery, a count and a wastage all read AnsweredCan I temporarily hide a whole category?Yes — deactivate the category and it disappears from the page with all its items, ready to reactivate for the season it returns. AnsweredDo sold-out items come back automatically the next day?Only if a cancel restores stock or you add stock — the platform never invents [inventory](/features/real-time-stock-control). Set tomorrow's counts as part of opening routine (it takes seconds on the AnsweredDoes the counter know when a dish has run out?Yes. A counted dish comes down as it sells at the counter exactly as it does on your [ordering page](/ordering-system), and it greys out on the selling screen the moment it reaches zero, so nobody sel AnsweredIs there a free restaurant inventory system included, or does it cost extra?It is included in every plan at no extra charge, from the smallest one upwards. That covers dish counts, ingredients, recipes, food cost, suppliers, [purchase orders](/docs/stock-suppliers), stock tak AnsweredIs there a limit on option groups per item?No hard limit that a real menu hits. If an item needs more than three or four groups, consider splitting it into variants — customers choose faster. AnsweredOptions in Arabic — will they work?Yes — option names are your text, any language renders. In the item form you can use any characters you like. The one place to be careful is the Excel import: there ( ) : | ; + structure the one-line AnsweredCan one item have both sizes and add-ons?Yes — an item carries multiple option groups: a required 'Size' single-choice group and an 'Extras' multi-choice group with per-option prices work together on the same item. Answered
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