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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
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If I switch on a rule today, do all my regulars get a card at once?No. A new rule counts from today. Somebody who has already ordered on two hundred days does not wake up to a pile of cards, they get the next one they earn. That is deliberate, because finding out oth AnsweredCan I send a message to everybody who has my card?Yes, from the Broadcast tab of the card screen in Marketing. One short line goes onto the cards you choose, and their phone can show it. Ninety characters, up to five hundred cards at a time, one broa AnsweredCan I send something on the anniversary of a customer's first order?Yes. The anniversary note marks a year since a customer's first order with you, and it ships off until you switch it on under Marketing → Loyalty & stamps. There are no birthdays, deliberately, becaus AnsweredHow many locations can I set for the message customers get when they pass my restaurant?It depends on your plan: one on Starter, three on Growth and seven on Pro. You set them on the Wallet & loyalty passes page, on the Card design tab, under Locations & lock-screen triggers, each with a AnsweredCan customers who order through Talabat join my loyalty programme?Not from those orders. Stamps are counted against a customer we know by their phone number, and a delivery app hands over a masked number rather than the real one, so an app order creates no customer AnsweredWhat is the streak message, and will it upset a regular who misses a week?A streak congratulates a customer for consecutive weeks with a delivered order, at milestones you set, with 4, 8 and 12 weeks as the defaults. Nobody is ever told they broke a streak; the message only AnsweredWho else finds out when a customer earns a gift card?Your managers group is told, with the amount and the code, so nobody first hears about it from a customer at the counter. The customer gets a [WhatsApp message](/whatsapp-ordering) with the reason, th AnsweredHow does a customer check how many stamps they have?On the card on their phone, which shows the live count and updates itself when a stamp lands. They do not have to open anything or ask your staff. When a reward is ready the card shows that too, with AnsweredDoes the loyalty card work on iPhone as well as Android?Both are built and share one design, so colours and wording set once apply to both. Whether each is switched on depends on the platform operator, and your loyalty card page says so plainly at the top. AnsweredA customer deleted my wallet card. Will I keep sending to a dead card?Google usually tells us and we stop counting them — but it does not promise to. That is why the Channels page matters: for anything important, tick WhatsApp as well as the wallet, so the customer hear AnsweredDo I have to write a reason when I give store credit?Yes, the Why box is required. It is the field people want to skip and the one that saves you later. Three months on, a line saying wrong order on 4 Sep is the difference between a clean ledger and an AnsweredHow do I start a loyalty programme for my restaurant?Open Marketing, then Loyalty and stamps. Pick how a stamp is earned, how many stamps make a reward, and what the reward is. Tick Loyalty program active and press Save. That is the whole setup, and it AnsweredDo wallet cards work on iPhone?Both the iPhone and the Android card are built and share one design, so the colours and wording you set apply to both. Whether each is switched on is a platform-level thing rather than a per-restauran AnsweredHow do I see everybody who is holding credit with me?The Who has credit list on the Store credit page, with each balance and the date of their last movement. Total owed at the top adds up everything you are holding for people. Click any customer to read AnsweredWhat earning rule works best for a karak cafeteria?Per-order with a low goal (buy 5, get one free) — high-frequency, low-ticket shops reward visits. Per-AED suits higher-ticket menus where basket size varies a lot. AnsweredWhat does the card on my customer's phone actually show?Your name and your colours, their stamp count as it stands right now, their referral credit if you run referrals, and a line with the reward code when one is waiting. When they earn a stamp the number AnsweredWhat is the difference between Quiet regulars and the win-back ladder?Timing and who they are for. The win-back ladder on Marketing → Loyalty & stamps chases anybody whose last order is a set number of days ago, in up to three stages. Quiet regulars, its own card under AnsweredCan I run loyalty WITHOUT the wallet card?Yes — stamps and rewards run entirely on order flow; the card is optional polish. But the card is the retention magic: a customer who carries your logo in their wallet remembers you exist. AnsweredCan a customer redeem a reward twice, or pass the code to a friend?A reward code is single-use — first redemption consumes it, whoever types it. If you would rather it could not travel at all, choose auto-apply as the redemption mode: the reward is tied to the earnin AnsweredI turned my loyalty programme off. Did I just delete everyone's stamps?No — stamps and earned rewards are preserved; switching off only stops new accrual and the invitation to new customers. Turn it back on and the same cards carry on. AnsweredCan I give a customer bonus stamps manually?Not from the panel today — accruals are automatic to keep the ledger honest. A single-use [coupon](/docs/promotions) is the clean 'thank you' instrument instead. AnsweredCan one rule pay a customer again and again?Yes, if you tick Give it again every time they reach it. A repeating rule needs a number of at least two, because a repeating rule set to one would promise a [gift card](/docs/gift-cards) with every s AnsweredCan a customer have cards at two of my branches?Yes, one per branch. A branch is its own restaurant here, so it runs its own programme with its own goal, reward and stamps — a card earned at the marina does not spend at the airport. Cross-branch sh AnsweredDoes the loyalty discount stack with a coupon?No stacking, ever: the customer gets the better of the two, and a losing [coupon](/docs/promotions)'s use is refunded. Predictable for you, fair for them. AnsweredCan the card push a message when the customer is NEAR my restaurant?On Apple passes, up to a handful of geo-locations per plan tier can surface the card on the lock screen nearby. Google retired that mechanism platform-wide — not us. Answered
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