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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
- 18 topics
- Every question answered before it appears
Can I import my menu from a delivery app?There is no one-click import from other apps, but the Excel template gets you there fast: paste your items into the sheet, upload once, done. AnsweredWhere do I download the counter app?On an iPad or iPhone, install GetMenu POS from the App Store. On Android, open Settings, then The POS: the box called The app carries the Android download link and the version number. Android asks onc AnsweredWe're open until 2am — the hours editor won't let me?It will: set the closing time EARLIER than the opening. 18:00 to 02:00 reads as trading past midnight, not as shut all day — the page says so above the rows. AnsweredDo I need a card to start the trial?No — the signup form takes no payment details on any plan, and on a monthly plan the button states the terms plainly: 15 days free, up to 1,000 orders, no card needed. Pick pay-as-you-go instead and y AnsweredWhy WhatsApp and not SMS or email?Because in our markets WhatsApp is where customers actually read. Confirmations land in the chat app they already use, from YOUR number, and they can reply to you directly. AnsweredCan I move my restaurant to a different web address later?Not by yourself, and deliberately so — it is your identity on the platform and old printed QR codes carry the old one. Ask support and it can be done carefully. If the reason is that you want a smarte AnsweredWho chooses the four numbers each person types?You do, when you add them under Settings, The POS. You type four numbers in Their PIN and hand them over. They can be changed any time from the same row, and changing somebody's numbers also clears an Answered
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