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Ask a questionRestaurant owners, comparing notes
Questions about running a restaurant on Get Menu, answered by the team and kept public so the next person finds them. Also see the help centre.
- 998 questions answered
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Can family staff share one login?They can, but you no longer have to — Settings → Team, owner only, creates a manager login yourself in a few seconds. Enter a name and an email and you are shown a one-time password once, which you ha AnsweredWhich browsers are supported?Any modern browser — Chrome, Safari, Samsung Internet, Edge, Firefox — on any device. There is nothing exotic in the pages by design. AnsweredDo I need a computer, or does a phone work?A phone is enough for daily operation — the [orders board](/docs/orders) is designed thumb-first. A computer is nicer for big menu-entry sessions, but never required. AnsweredCan I see a real example page?Yes, and you no longer need to ask us for links — the Our Clients page on our website is a gallery of live pages, grouped by country, covering the UAE, Saudi Arabia, Qatar, Oman, Malaysia, Turkey and AnsweredHow long does it actually take to go live?Your page is live the second signup finishes — the success screen shows the address with Copy and Open buttons. Realistically you want a menu, hours, a minimum order and your buildings before sharing AnsweredCan I set up the page before telling anyone?Yes — your page is only found by people you give the link to (or search engines once you share it around). Until you publish the link, it is effectively your private staging area. AnsweredMy WhatsApp says "being set up" — is something broken?No, a normal first-day state: everything else works and your page can take orders today; you get a message when your number is ready. If you saw a Connect WhatsApp step instead, your line was ready im AnsweredHow do I make sure the counter and my ordering page show the same prices?You do not have to. There is one menu and one set of prices, and both the counter and your [ordering page](/ordering-system) read it. Change a price in the Menu screen and it is the new price everywhe AnsweredWho owns my menu and customer data?You. It is your restaurant's data held under your account; exports exist, and if you ever leave, data handling follows the privacy policy — we are the software, not the owner of your business. AnsweredCan I change my web address later if I pick the wrong one?Renaming your Get Menu address is not self-serve — ask us. It is treated carefully on purpose: the address is printed on every QR code and baked into every link you have already shared, so a rename br AnsweredWe only do dine-in. What do I need to set up on day one?Four things. Add your tables under Settings → Tables & QR ordering, then design and download the QR print pack so each table has its code. Set your hours under Settings → Working hours. Link WhatsApp AnsweredIt says my email already has an account — but I never signed up?That appears when the email is already registered, including an earlier attempt of your own. Try signing in, or Forgot password. A signup that fails part-way removes its half-made account automaticall AnsweredWhat happens the moment a customer places their first order?Three WhatsApp messages fire within seconds: confirmation to the customer, the full kitchen ticket to your managers' group, the dispatch to your [riders' group](/delivery-dispatch) — and the order app AnsweredCan I use my Instagram bio link for ordering?Yes — that is exactly how most of our restaurants use it. Put your page address in the bio; every order flows to your board and WhatsApp automatically. AnsweredWhere do customers see my location and phone number?Your customer-facing phone comes from Settings → Branding and appears as a Call us button on the closed page. Your map location is set in the same place and is reused by your [review link](/features/a AnsweredDoes the trial ask for a credit card?No — the signup form takes no card details at all, on either plan track. What differs is what happens next. On a monthly plan you get the 15-day trial and the page simply pauses at day 15 if you have AnsweredIs there really no app my customers need to download?Really none. Your page is a website that behaves like an app — customers open your link, order, done. That is the whole point: zero install friction. AnsweredWhat if I make a mess of my settings while exploring?Nothing you do in the panel is destructive without a confirmation. Explore freely; menu items can be deactivated instead of deleted, and test orders can be cancelled. AnsweredWhat does the platform cost after the trial?The prices are published — you do not have to ask. The Pricing page on our website lists every plan with its price, and the same list appears inside your panel under Settings → Plan & billing, where y AnsweredCan I have both delivery and pickup?Delivery is the primary flow today, with dine-in via [table QR](/docs/dine-in) as the second mode. True 'pickup' as its own flow is not a separate option yet — many restaurants run pickup informally t AnsweredHow do I close just for Eid without deleting my hours?Tick Closed on that weekday under Working hours, then untick it afterwards — your times are remembered in the boxes. There is no one-off holiday date switch today. Pair it with a line on your Closed p AnsweredWhat size should my logo be, and what formats work?Square — PNG, JPG or WebP up to 2 MB; 800×800 is the sweet spot, under Settings → Branding & logo. On the Photo Hero layout you will also want a header photo: a wide 3:1 crop, 1600×533 or bigger. AnsweredHow do I change the message customers see when we're closed?Settings → Closed page: a message up to 120 characters plus three colours (blank keeps your layout's default). Use "Preview closed page ↗" to check it — the preview works while you are open and only s AnsweredHow do customers find my delivery fee before ordering?The fee is shown the moment they pick their building at checkout, before they confirm — no surprises at the door. AnsweredI run a cloud kitchen with two brands — one account or two?Two — one page per brand, which keeps menus, prices, WhatsApp identities, staff and bills cleanly apart. That is how branches work here too: each one is its own restaurant on Get Menu. If both are you Answered
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